Well let's just say a very expensive lesson. On April 24th a booked a reservation for 7 nights (First week in July) before making the reservation I spoke with a rep to get information on the hotel/location. I then Booked the reservation on their website and within 24 hours I found out the information given to me was incorrect regarding location and was not going to wrk so I called and lvm and did not receive a call back, my cc had not been charged yet so on April 26th I got online and cancalled the reservation. Then I see on April 30th my cc was charged $1100 so I called and left another vm, no responce so I called back next day and was told the reservation I booked was nonrefundable. Spoke to several other people in Guest relations trying to come to some type of compromise, explained I did not see that policy, only saw information as to a non refundable deposit and did not say how much when placing the reservation. I am very upset as to how I was treated and thought since it was 24 hr period they would work with me on this but no such luck. Not that it should matter, but I am 24 and single parent and $1100 is quit a bit of money for me to lose and I do agree I am part responsable for not noticeing the fine print but good customer service will go a long way.
- Official Description (provided by the hotel):
- Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more less
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- Also Known As:
- Crowne Plaza Hollywood Beach Hotel Hollywood
- Hollywood Crowne Plaza
- Crowne Plaza Hollywood Beach Florida