Where do I begin, the first time I got my car back from the valet it didn't have any type of valet tag attached to it, how do they know not to give it to somebody else instead of me? I asked and the guy said "Don't worry, I know it's your car." Then the second time I retrieved my car, they decided to attach the little string to it with the identifying information.
One night when I parked in the front, around midnight. Nobody was at the valet desk, I looked around and waited for 5 minutes and then finally went inside. The valet was helping somebody at the front desk, apparently they're short-staffed? Then the valet went outside to help the gentleman in front of me waiting to have his car parked as well. I heard the valet say "just leave the key on my desk ok?". No, I'm sorry I don't pay $20 a day in valet fees to have you tell me to leave my key on the desk, what's to stop somebody off the street from running up to the desk grabbing my key and leaving with my car? After first checking in I was told to call 5 minutes before I need my car and they'll have it waiting for me. So I did, when I came down, my car wasn't there, the valets were standing around and I had to ask for them to get me my car, so obviously I guess the phone call was ignored because they weren't busy at all.
Right near the elevators there was pool of water, there wasn't a leak so I guess it was from guests coming from the pool or beach. Next morning the pool of water was still there, not sure if it was new or the same one but the point is the staff isn't on top of things like this.
The bathroom in my hotel room, where the towel bar is, I could see pencil marks of x's where they obviously were laying out where it should be hung. I found multiple marks. I found some bright neon pink stuff on the bathroom wall. I found bright yellow, orange, green marks on the white ceiling. Who knows how they got there or what they are, but that tells me they don't clean well. The a/c was extremely noisy, that tells me the system is old and not well-maintained.
Some of the shower curtain hooks were mismatched and rusted. The first day the cleaning service left me about a quarter of the soap and towels I was given on the first day.
Then to top it all off, one day we left our room at around noon, the cleaning service was outside. We locked the door. Around 10 hours later we come back to our room, the door is open, the inside latch was moved to keep it from closing and the room was made up. So the cleaning service left our room open, possibly for several hours. We had electronics, cash, jewelry, other valualbles in the room. Luckily nothing was stolen, but it could have been easily. That's a huge security issue, what if some kids ran into the room and wrecked it? What if a criminal snuck into the room and waited for me to stab me? I let the front desk know on the phone right away and let them know the next morning, all they could say was they would make a note of it to the manager. They should have moved mountains to show their concern, comped me a night, not charged me valet, something, but they didn't. Very disappointed and it shows me management is clueless as to what goes on here.
- Official Description (provided by the hotel):
- Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more less
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- Also Known As:
- Crowne Plaza Hollywood Beach Hotel Hollywood
- Hollywood Crowne Plaza
- Crowne Plaza Hollywood Beach Florida