I booked (3) rooms at The Crowne Plaza Hollywood Beach Hotel in Florida. Several days before my arrival I attempted to cancel my bookings. I was informed that only the Central Reservation Department was operating and that I would need to call back the next day to speak directly with the hotel. When I called back I was informed that only ORBITZ could cancel my reservation. ORBITZ requested that I call back at 3:00 p.m. so that they could speak directly with the front desk manager (Monica) I again called back and was informed that the hotel would not permit me to cancel my rooms as it was now too close to my arrival date.
I feel that this was a deliberate bait & switch on the part of ORBITZ and the hotel
- Official Description (provided by the hotel):
- Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more less
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- Also Known As:
- Crowne Plaza Hollywood Beach Hotel Hollywood
- Hollywood Crowne Plaza
- Crowne Plaza Hollywood Beach Florida