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“Disappointing”

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Crowne Plaza Hollywood Beach
Ranked #5 of 71 Hotels in Hollywood
Certificate of Excellence
Reviewed 22 June 2014 via mobile

The pool was nice, but the facility is dated. Wifi so slow it's not useful. Room clean but in definite need of updating. Beds squishy and springy. Restaurant very pricy. Will not be staying here again unless things are updated. In this day and age functional internet is a must.

Stayed: June 2014
1  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika L, Manager at Crowne Plaza Hollywood Beach, responded to this reviewResponded 24 June 2014

Dear Kelly B,
We truly appreciate you taking the time to share your experience with us. We value your feedback and will review your comments on room for improvement with our management team. Thank you again for your time and we look forward to seeing you soon!

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1,076 - 1,082 of 2,528 reviews

Reviewed 21 June 2014

Even though I was here for business and I know hotels must be creatively commercial... It's not on the beach. In all fairness the beach was a 3 min walk though don't be fooled. Upon entering the lobby there is a strange feeling in my opinion, doesn't quite feel like a 4* hotel, maybe because it was very hectic and too little checkin staff? Who knows. Anyway, after having this initial bad feeling I was welcomed very nicely and the room with balcony was great, very clean and good in size, great view of the canals. Only issues with the room were the mattresses unbelievably soft and the door insulation, a bit to easy to hear the adjacent rooms opening and closing their doors and their conversations. Bar staff (jack I think :)) was one one of the best bar keeps I've met. Very hospitable and service minded, really seemed like a great team in the food and beverage area... Also, the signage needs to be improved, it says Tiki Bar by the lobby then that takes you straight to the restaurant, where was the tiki bar... Outside by the pool... Good luck... Good stay

Stayed: June 2014, travelled on business
1  Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika L, Manager at Crowne Plaza Hollywood Beach, responded to this reviewResponded 24 June 2014

Dear Martin H,
Thank you for sharing your experience with us.We truly appreciate all of your wonderful feedback on our hotel amenities and our staff services. We look forward to welcoming you back to South Florida in the near future!

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Reviewed 20 June 2014 via mobile

Overall a very good stay. The valet was very pushy but overall the staff was helpful and friendly. The location was nice. 17 per night for parking was a bit much but otherwise a good stay. Rooms were large and nice.

Stayed: June 2014, travelled with family
Thank Aaron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika L, Manager at Crowne Plaza Hollywood Beach, responded to this reviewResponded 24 June 2014

Dear Aaron T,
Thank you for sharing your experience with us. We look forward to welcoming you back to our hotel in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

Stayed at hotel 2 weeks ago, the concierge was a young kid that just moved to the area and had no idea what was going on, just was pointing in vague directions. But the MAJOR issue was that we called the hotel about 9pm asking for them to call us a cab or direct us to who we can call to get back from the boardwalk, the front desk lady couldnt care less and we walked 4.2 miles back to hotel. We were 2 girls walking all the way back. We called the numbers hotel gave us and there was no answers on both numbers. We called the hotel back several times for help and the 3rd time the lady hung up on me. WILL NEVER BE BACK THERE!

Stayed: June 2014, travelled with friends
1  Thank Bernsie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika L, Manager at Crowne Plaza Hollywood Beach, responded to this reviewResponded 24 June 2014

Dear Bernadette G,
Thank you for taking the time to share your feedback with us. We will review your concerns with our management team and take necessary action to improve these service issues. We are sorry to hear that your stay was not pleasant and hope to show you what our service culture is truly about in the near future.

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Reviewed 19 June 2014

Sure was easy to find...located at major intersection and not far off the interstate. Staff was very helpful from the moment I arrived and the parking valet assisted me to the front desk for a speedy check in with a desk clerk who actually had a sense of humor.
I was impressed with the room, very well organized and spacious and also very clean. Loved the balcony, mine was facing south. Not the hotels issue, but for the next year or so, expect lots of noise facing south as they are just starting to put up a new high rise across the street.
Restaurant has great food, prices are high, but typical for the area. You have to make sure to spend time out at the awesome pool area. Great pool, great landscaping and right on the inter coastal waterway.... A Tiki bar for drinks and you can food brought out, so spend the day relaxing and having fun.... I did.

  • Stayed: June 2014, travelled on business
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2  Thank Florida_Sugar_Daddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika L, Manager at Crowne Plaza Hollywood Beach, responded to this reviewResponded 24 June 2014

Dear Jim P,
Thank you for taking the time to share this review with us. We're happy to hear you enjoyed our hotel and appreciate the compliments on our staff services. We look forward to welcoming you back to Hollywood soon!

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Reviewed 18 June 2014

We spent memorial day weekend at the Hollywood Beach Crowne Plaza while we attended a family wedding and it was wonderful. The staff was absolutely wonderful and accommodating and I really can't say enough good about them. We arrived at about 8:30 am after coming in on an all night flight with a connection, and they immediately put us into a room at no extra charge, recognizing that we were tired. They also were fantastic about accommodating our need for handicapped parking and allowed us to park in the valet lot with no extra charge. There was just a great feel around the place, they seemed to really want to treat their guests well, we didn't have to ask for any of these things, they did them because they saw a need, then followed up later and asked us how everything was going when they saw us in the lobby,drive up circle, or pool. Without question, the staff is the best thing about this hotel and really seems to be there for their customers. The hotel itself is also beautiful and well maintained. The pool grounds are beautiful and I fell asleep more than once in a lawn chair under the palm trees and also out in the sun by the canal. The food at the restaurant was great. We didn't have servers from the pool come over to check on us, but I had a feeling had we shown much of an interest they would have been over quickly. The location is nice and within walking distance of the beach. We took the trolley that comes around right in front of the hotel to the downtown area, which was fun and convenient. The only reason I don't give this five stars is that it's not right on the beach and I know a lot of people looking at hotels in areas like this would be looking at a five star as on the beach. We really loved this hotel and if we have reason to head to this area again would definitely make this our top choice.

Room Tip: We were lucky to have a room with a balcony overlooking the ocean view and the canal, which was grea...
  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Amy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika L, Manager at Crowne Plaza Hollywood Beach, responded to this reviewResponded 19 June 2014

Dear Amy K,
Thank you for taking the time to write this great review!We truly appreciate all of your wonderful feedback on our hotel amenities and our staff services. We look forward to welcoming you back to South Florida in the near future.

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Reviewed 18 June 2014

We just returned from our first trip to Hollywood Florida. The Crowne Plaza was fantastic. We had a great room and it was close to everything. we can't wait for our next trip. The staff and food was excellent. We would like to thank all of the staff.

Room Tip: If anyone is looking for a great place to stay the Crowne Plaza is the place. We stayed on the top f...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika L, Manager at Crowne Plaza Hollywood Beach, responded to this reviewResponded 19 June 2014

Dear Debbie R,
We truly appreciate all of your wonderful feedback on our hotel amenities and our staff services. We look forward to welcoming you back to South Florida in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hollywood Beach

Address: 4000 South Ocean Drive, Hollywood, FL 33019-3010
Phone Number:
Region: United States > Florida > Broward County > Hollywood
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Hollywood
#4 On the Beach Hotel in Hollywood
#9 Business Hotel in Hollywood
#14 Family Hotel in Hollywood
#15 Romantic Hotel in Hollywood
Price Range: £89 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hollywood Beach 4*
Number of rooms: 311
Official Description (provided by the hotel):
Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more   less 
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Also Known As:
Crowne Plaza Hollywood Beach Hotel Hollywood
Hollywood Crowne Plaza
Crowne Plaza Hollywood Beach Florida

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