Hate giving bad review s ...stayed here last year wrote a nice review ...like it so much came back this year ... Started at desk asked if they took travellers cheques ,was told no so got my cash out asked for credit card for backup ,but with out even asking took the two nights off my card which I told him I didn't want to pay with card anyway it was done my husband took car tocar park got to pay separate for that paid two nights ,while I waited with case on a seat outside three men came out to have a smoke one in pyjamas ,I felt uncomftable all using bad language ,went up to the room little room from last time but paid more money and didn't have tickets for breakfast not if I would have eaten there .. I could see it wasn't clean ,was shocked because year before was a spotless room safe had no battery in it so asked at desk the girl said she sent someone up ...they never came long black hairs in the bath and sink ..cooker around that area dirty didn't like to complain my husband said we manage we not in the room for long and was eating out I wasn't happy but we just don't complain ,so we went out for the evening come back was in bed I was itching all night afraid to say anything to my husband woke in morning had a rally bad rash over me went and cleaned bathroom so I could have a shower towels were grey colour was feeling really upset at this stage next thing there was a huge cockroach walking about I was running crying there we others there that was dead something on wardrobe door that looked nasty sticky headboard and to my horror my husband had said he was itching in bed all night too ,looked in the bed omg long black hairs in there with all black little bits I do not know what I had slept with the house keeping was really bad packed up to leave went down stairs told the man on desk ALDO had cockroaches we want our money back he didn't say anything to me only give me a refund for the second night ,I said I want a full refund as I am not paying to stay in a dirty room with cockroaches he done something on my receipt he wrote refunded the full amount we had payed .. Since home had bank statement only refunded half the money oh I am going back not long and I will be sure to take a trip there and demand the rest off my money I lost all my food for the beach was afraid to take it and car parking they won't get away with it ...sent to nice emails no reply off them so I have come on here to warn other people looking at other reviews aim not the first and you can tell by management they got no customer care ..they don't even answer any of their reviews how rude they are stay away from this dirty place ...and rude staff .. I will up load the pictures up of the room and cockroaches soon
- Official Description (provided by the hotel):
- A Hollywood beachfront hotel voted by Travel & Leisure as one of "America's Best Beach Boardwalks" and Fodor Travel Guide's "Best Beach for Families." ... more less
- Reservation Options:
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- Also Known As:
- Historic Hollywood Beach Resort Florida