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“Now a quality inn but good for a night”

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Quality Inn & Suites Airport / Cruise Port South
Ranked #36 of 71 Hotels in Hollywood
Reviewed 28 February 2014 via mobile

Stayed overnight before a cruise. A dated hotel but clean and everything in the room worked. Shuttle free from airport and to the cruise terminal. Breakfast was billed as continental but was more. Standard breads with sausage and scrambled eggs waffles, fruit coffee tea juice cereal and yogurt. Bath seemed to have been recently upgraded and beds seemed new. Good for one night wouldn't want to spend a week. Desk service good and free wifi.

Stayed: February 2014, travelled as a couple
1  Thank Clintlinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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569 - 575 of 1,176 reviews

Reviewed 26 February 2014

The hotel offers a free shuttle from the airport and to the cruise port. The shuttle from the airport was very crowded (12 passenger van). The check-in was very efficient as was our request for a room on the first flood. We can't say enough about Henry who was everywhere either handling you bags or for any other assistance that we needed.

  • Stayed: February 2014, travelled as a couple
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2  Thank JohnBCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

Had to leave next day 4:00 a.m. Asked for a banana or muffin to take with us. Teressa (front desk) said there was only one key to the breakfast room and "the lady" had it - nothing could be done until 6:00 a.m. next morning. Refused to even TRY!! Asked for wake-up call for 3:30 a.m. and taxi for 4:00 a.m. Luckily we were awake - no wake-up call. When we got to front desk, he said taxi had not been called because we did not answer the wake-up call. WHAT!!!!!!! You don't wake us up, and then you decide not to get us our taxi for the airport????? This is SERVICE???? We complained bitterly and were given a discount, but these problems need to be seriously addressed. So does Teresa's attitude. All this makes the broken coffee pot switch in 108 (which was also missing a filter), rotting bathroom door and filthy curtains seem trivial.

  • Stayed: February 2014, travelled as a couple
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4  Thank janebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

This hotel is run-down. Our wake-up call never came though the Front Office said they made one. Thus, no attempt to make sure we were awake and no call made for our taxi for a very early morning start. Also congested lobby ... space cannot handle people waiting for shuttles.

Would never stay there again.

Room Tip: The best tip I can give you ... STAY AWAY !!!
  • Stayed: February 2014, travelled as a couple
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2  Thank Sakamato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

We booked a one night stay her prior to our cruise. It took over an hour for the shuttle to pick us up at the airport. Got to our room and there was no electricty in the room except in the bathroom, called the desk and they said they would send someone up right away, 15 minutes later, no one showed, called them again and they said they would check on it, I replied that if there was no one up here in 10 minutes, I would be back down and would be moved to another room, they called back within minutes and said that they would move us to another room and they would send someone up with new key cards. We got moved to another room, there was electricity, but the locks on the door would not lock because they did not fit into the door frame correctly. After much jiggling of the door and locks we were finally able to get the doors to lock. After paying more than $200.00 for this room we expected better quality than what we received. We will not stay here again.

  • Stayed: January 2014, travelled as a couple
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2  Thank kcarrots1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this reviewResponded 25 February 2014

Dear kcarrots1,
Thank you for taking the time out of your day to post a review of your time at the Quality Inn & Suites on TripAdvisor. We value all of our guest feedback, because it helps us recognize area of concern, as well as notifies us of the things we are doing right. I am terribly sorry that you had to experience these inconveniences while staying at our hotel. I will be sure to bring this issue up to our maintenance manager and make sure this gets taken care of. Again, on behalf of the staff and management at the hotel, I apologize for these issues you experienced. Thank you again for taking the time to post this review, and have a lovely day.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Stayed overnight prior to a cruise, absolutely no complaints. The staff does a good job handling the traffic involved in a hotel full of impatient pre-cruisers.If you're not willing to wait now and then then you should reconsider cruising. Room was clean and spacious enough for a one night stay and the full hot breakfast was very adequate given that a full meal awaits when you board the ship. Great location, good price.

Stayed: January 2014, travelled as a couple
1  Thank davemack67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this reviewResponded 25 February 2014

Dear davemack67,
Thank you very much for the positive review of the Quality Inn & Suites you posted on TripAdvisor describing your stay with us. I am glad to hear about our front desk staff handling a crowded lobby nicely. They are the first impression of our hotel for all of our guests, and they do a great job at making our guests feel welcome. I am also happy to hear that you were able to enjoy our complimentary breakfast. It is a great way to start a day, especially if your day includes a little bit of traveling, whether on a plane or on a cruise ship. Thank you again for the review, and we hope to have you back as a guest in the future.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com

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Reviewed 22 February 2014

We found out at 7 a.m. as our ship docked in Ft. Lauderdale that our flight for that afternoon was cancelled. Yikes! We called the airport and they suggested hotels.com who found us an opening at this place. Free shuttle from the port to the hotel...free wifi...free breakfast...free shuttle to the airport and the room was only $110!!! Not only that, but when I called to ask when we could get in the room, Roberta set a clean one aside for us. Sweet!

The very best part is the beautiful trees around the pool. Sit on your seat and look up: blue sky, puffy clouds and green palms. Ahhhh. So whether you're stranded, want to come in early before a cruise, want to stay an extra night or two before going home, or just want to come for vacation, we loved this place for the price. Also, we were able to walk to a variety of restaurants (Ale House, TGIF, Dave & Busters) and stores.

Room Tip: Any room is fine - I'd suggest the second floor up (there are 4).
  • Stayed: February 2014, travelled as a couple
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Thank writerdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe K, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this reviewResponded 25 February 2014

Dear writerdj,
Thank you so much for the glowing review you left on TripAdvisor describing your time with us at the Quality Inn & Suites. It is great to hear that you were able to take advantage of our complimentary shuttle services that we offer to all of our guests. You wrote some very kind words about our front desk clerk Roberta. She is up at the front every single morning with a smile on her face, making all of our guests feel welcome upon arrival. I will be sure to pass along these kind words, and I am sure it will make her day. I am happy to hear you were able to kick back and relax by our pool under the South Florida sun on a nice day. Thank you again for your review, and it would be our pleasure to have you back as a guest on your next visit to the South Forida area.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Airport / Cruise Port South

Address: 2520 Stirling Rd, Hollywood, FL 33020-1122 (Formerly Comfort Inn Airport / Cruise Port South)
Phone Number:
Region: United States > Florida > Broward County > Hollywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 71 Hotels in Hollywood
Price Range: £55 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Airport / Cruise Port South 2.5*
Number of rooms: 190
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Also Known As:
Comfort Inn Airport / Cruise Port South Hotel Hollywood
Comfort Inn Hollywood
Hollywood Comfort Inn
Quality Inn & Suites Airport / Cruise Port South Hollywood, Florida

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