I have been counting down the days until this place opened (corner of Philips and Baymeadows). I've heard they are delicious and couldn't wait. What a disappointment right from the start... Never mind the lack of clean tables and the shabby sign stating the establishment is currently closed on weekends. Never mind the smell of turpentine or paint. It's a new place and I'm really forgiving.
The line as backed up, so a young lady took my order. I could tell she was overwhelmed because she was slightly abrupt and struggled with writing my order. Due to the lack of vegetarian options (it's a burger place, for crying out loud), I asked for a cheesesteak without the meat (I love amoroso rolls, cheese and veggies..) No where, I repeat, no where, has ever had difficulty with my orders because A) I never ask for a discount due to not having meat, and B) my lack of meat means they save supplies and money (I have friends in the biz, I know this to be true).
I get up to order. The lady plugging in my order read back my order, and ignored the no meat thing... So I asked her to hold the meat. She literally made scoffed, copped an attitude, and reacted so unprofessionally that the person behind me made a comment regarding her response. Never mind that I saw her joking with her coworkers about the meal (and yes, I could hear her, so I am not inferring). As someone who tends to avoid meat, I tend to get some ridicule, but it was disappointing to have it blatantly shown in a restaurant by staff...
Now here's the kicker. I waited over 45 minute for my sandwich. My friend received her wrap after 25 minutes, I had my fries after 30. Everyone else who came after us came and left. But, the meal of bread, cheese, onions, and green peppers was still cooking? Finally, they handed this gentleman a sandwich and after a number of minutes he flipped out and created a scene about the kitchen being awful and making the server girl (the original one, see above), cry in the bathroom because they kept messing up his order. He pushed the sandwich onto the table and demanded his money back.
Well, no dinner but at least a show.
THEN, they picked up his sandwich, which had been sitting there over 5 minutes on his table and then the counter and said, "oh that's the meatless sandwich!" They proceeded to give it to me.
I have never, ever in my entire life asked for my money back. I refused the sandwich (it was up to 55 minutes by now) and requested my money back.
The fries were good. My friend said her wrap was good. But, I can honestly say I will never return.
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