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“They just couldn't care less” 2 of 5 bubbles
Review of Courtyard Jacksonville Beach Oceanfront

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Courtyard Jacksonville Beach Oceanfront
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“They just couldn't care less”
2 of 5 bubbles Reviewed 24 September 2011

I have stayed at a lot of Marriotts over the last few year. I have been platinum with over 110 nights per year. So staying in hotels is something I'm used to. But the courtyard seemed to not care how or wbhst people did. There bar stayed open till all hours and keep my kids up till after 12:00. I called to ask when it ends and there answer was it's a bar and a holiday, I said it's a hotel and the night manager just said to bad. So professional
The next evening my daughter was crying at 9:00 from being over tired, and we got a complaint. Wow that was funny since the bar again was going full blast. If just laughed and headed down to the front desk, we to cap it off I had to kill a roach in our room so I took that along for a present. The front desk staff staff again really don't care.
The hotel also does not manager the constant flow of people throughout to the pool, multiple groups would drive up park on the side street and spend the day. Twe had to end up fighting for pool space. You think the rates would be cheaper if they charge all the free loaders.
I agree with the other poor reviews they just don't care, it is called customer service!
So the moral of this review don't go the the Jacksonville courtyard, they
really need to learn something about service from the JW Marriott staff in Shenzhen China

  • Stayed May 2011
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SkyFactory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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519 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
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English first
Doha
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 23 September 2011

The location of this Marriott is perfect for the beach, the room was clean and big but the overall hotel seems to be very old, we got upgraded to a suite in front of the pool because our reservation was missing, front desk staff was excellent to fix this problem. The breakfast was average and pretty expensive, I thought it was included in the price but it was not. There are a lot of vending machines and a small store on the back of the front desk with sandwiches, drinks, snacks, etc. since the hotel doesn't have room service. The pool is really nice, they don't have a kids pool but my 2 years old enjoyed staying with me all the time.

  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DaniSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 18 September 2011

We just checked out of the Courtyard by Marriott after staying two nights in an oceanfront room.
Che k in process was smooth. Our room was ready and was high enough to have a great view. We had breakfast included in the rate which was a full American buffet and very delicious.
There is a hot tub,outdoor bar as well as an indoor bar and big screen TV,great for football viewing.
They also have a little market where you can buy food and take to your room,which has a fridge and microwave.
We had a wonderful time with our daughter and grandchildren.

Room Tip: Get oceanfront for sure
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank diamondgirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 September 2011

A really nice hotel. For 13 years I would always stay next door - without question. The moment I was denied a room at the competitor hotel, I decided I would give Courtyard Marriott a whirl. Talk about the right choice. Clean rooms, new rooms, excellent and friendly service - just plain awesome. Unlike those who run the place next door - I feel you understand the value of loyal repeat customers. Thanks

  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DougNichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rural, PA
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 September 2011

This was my first stay at the Courtyard Marriott in Jacksonville Beach. My oceanfront room was awesome. The view was perfect to watch the sunrise every morning. Room and hotel were very clean. The bed was very comfortable. Wireless always worked and was free. Employees were all pleasant, you have to like Southern Hospitality! Adequate parking, always found a spot. I will definately stay here again!

  • Stayed September 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Larkynsmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 September 2011

Stay'd here over the Labor Day holiday not the best experience but not the worst either...the hotel itself was clean and in really good condition..The rooms are small with very limited furniture. Walls paper thin we could hear people above us it was horrible they were up 7am every day and we could hear every movement over our head couldnt go back to sleep we came very close to finding another hotel but my husband didnt want the hassel of packing...Please check your bill we had room service charges we didnt have $15 charge I almost didnt catch...movies on demand I thought was expensive $20 think we normally pay like $13-15 which is already high if I wanted to pay $20 for a movie I'll go to the movies...I guess its the fact these movies are not fully out yet!!!
staff not very friendly at all..alot of blank looks, cold answers and no help...Beach was wonderful.... area itself seem a little run-down not the Florida feel I was looking or hoping for..

  • Stayed September 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank gvemeabrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 September 2011

Located right on the beach w/ ocean view rooms available. The beach was much better than expected. Everything was priced reasonably and staff was accommodating.

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Santivk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Jacksonville Beach Oceanfront

Property: Courtyard Jacksonville Beach Oceanfront
Address: 1617 N. First Street, Jacksonville Beach, FL 32250 (Formerly Courtyard by Marriott Jacksonville Beach Oceanfront)
Region: United States > Florida > Jacksonville Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Jacksonville Beach
#4 On the Beach Hotel in Jacksonville Beach
#5 Business Hotel in Jacksonville Beach
#5 Family Hotel in Jacksonville Beach
#6 Romantic Hotel in Jacksonville Beach
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Courtyard Jacksonville Beach Oceanfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Courtyard by Marriott Jacksonville Beach Oceanfront has spacious and comfortable guestrooms for you to enjoy along with the many amenities and close proximity to Jacksonville Beach attractions. Just a half hour from downtown Jacksonville and minutes away from some of the best shopping in the area, Jacksonville Beach is a great destination for business travelers or the family vacationers. Guests can sit on their balcony and listen to the waves crash ashore, enjoy a meal in our oceanfront restaurant, or just take in the beauty from our oceanfront patio. Gorgeous weather and beautiful scenery are some of the many magical things you can experience when you’re paying a visit to the Sands of Jacksonville Beach. Our hotel is recognized by the State of Florida as a Green Lodging Property & Most Sea Turtle Eco-Friendly Hotel. Our spacious rooms perfectly integrate business conveniences with luxurious comfort - beachside! Our junior and executive suites have a large oceanfront private balcony and a separate sitting area offering panoramic views of the Atlantic Ocean. All rooms are non-smoking and have an LCD screen TV, mini-fridge, microwave, in-room coffee, and high-speed wireless internet access. Enjoy a reasonably priced breakfast buffet with omelets cooked to order and an ocean view. Relax in the oceanfront heated outdoor pool and whirlpool with Tiki Bar. Our hotel is equipped with an exercise room that has cardiovascular equipment and free weights. East coast Sports Rental has surfboards, skim boards, kayaks, bikes, beach chairs and umbrellas to rent for a day of fun at the beach. Reserve your room today! ... more   less 
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Also Known As:
Courtyard By Marriott Jacksonville Beach Oceanfront Hotel Jacksonville Beach
Jacksonville Beach Marriott
Jacksonville Beach Courtyard

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