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“Not a real Courtyard”

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Courtyard by Marriott Jacksonville Beach Oceanfront
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 August 2014 via mobile

A little disappointing...
When my wife said she booked us at the Courtyard, I was pleased as I travel a lot and the Courtyards have always been her way of giving me a little treat compared to the holiday and Hampton Inns.
This Courtyard has several good attributes such as beautiful ocean side balcony views! Ours was on the fourth floor and had just that view. It also had a very large balcony as we had the junior suite.
The room was very spacious but was reminiscent of an old Holiday Inn.
The fit and Finnish was very dated and the furniture, especially the couch was horrific. Two of the lights had issues and required me repairing one of the light sockets and the other had a bad switch requiring I screw the bulb in for on and out for off! Not at all what I have enjoyed in the other Courtyard locations.
The cleaning staff however was wonderful! Every time we passed them they were so nice! Good work guys!
The dining staff was also very nice even though the buffet was way over priced at 14.00 per person! But I know, you pay for convenience.
I would suggest a major renovation in the near future.
All in all, we had a great time and I would recommend it to others.

Stayed: August 2014
1  Thank bullfrogbend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, General Manager at Courtyard by Marriott Jacksonville Beach Oceanfront, responded to this reviewResponded 6 August 2014

Dear bullfrogbend,

Thank you for your recent stay with us. We appreciate the positive comments regarding our staff, service, and overall amenities. I sincerely apologize for the issues in your room, we are schedule to begin renovating all of our guests rooms December of this year. We appreciate your business and your feedback very much.

Sincerely, Alex Reitter

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282 - 288 of 564 reviews

Reviewed 2 August 2014

We stayed here for a week in July. Our room had a wonderful ocean view with gorgeous sunsets. The staff was always friendly and very accommodating. The room was comfortable and clean, although one day the cleaning was obviously rushed. We enjoyed breakfast with made to order omelets and very fresh fruit. The pool area was nice and the Tiki Bar was comfortable with wonderful, friendly staff. The beach is clean and nice to swim and walk on. St. Augustine is less than an hour away for a tourist day and fishing excursions. The hotel should work out a special with the rental group for chairs and umbrellas. This gets costly when your are the for a week. Overall nice stay and I would definitely recommend this hotel.

Stayed: July 2014, travelled as a couple
1  Thank Ginny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, General Manager at Courtyard by Marriott Jacksonville Beach Oceanfront, responded to this reviewResponded 6 August 2014

Dear Ginny W,
Thank you so much for taking the time to share your experience. It's great to hear you enjoyed the hotel and amenities . I do want to mention that we do have some rates available that include the beach chairs. Thanks again for your comments and I look forward to sharing them with my team.
Sincerely, Alex Reitter
General Manager

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Reviewed 31 July 2014 via mobile

I visited Jacksonville Beach for the first time with my wife and 2 young grandchildren. We spent 3 days at this hotel. Quite honestly, it was the worst room experience I have ever had at a Marriott property. I have been a Platinum member for several years, so I have a lot of stays all over the world. We arrived late at night as a result of a flight delay. The room we were assigned was terrible. The bathroom had not been cleaned. There was used bar soap and open shampoo from the previous guests. The air conditioner was problematic and made loud noises constantly - so loud it frightened the children. And, we were by the elevator where squeaky hydraulics were a constant annoyance. We heard every guest and worker on the floor at the elevator through the wide gap at the bottom of our room door.

I requested a room change the next morning, and would pay the difference if the room was a higher cost. The front desk clerk curtly told me that I would not like any of the other room choices and she would notify housekeeping about the cleaning and send maintenance up for the ac. After pressing the issue that I wanted a different room, she said she would call me a little later when one was available. I asked that maintenance still look at the ac, and again got a very curt answer. "Do you want a different room or the ac fixed?" I advised her that I wanted both, in the event another suitable room was not available right away.

I checked online, and nearly every type of room was available for booking. I assume it was too much trouble for them to accommodate my request and easier just to tell me a lie.

In the end, I got none of the above. The bathroom was not cleaned a SECOND day until I did it myself. I never got a call for another room. Housekeeping shows up very late - 3:30 pm. On our last day, the baby was asleep when they arrived. We asked if they could return in an hour, and was told no - she leaves at 4:00 and no housekeeping was available after that.

We ate breakfast at the buffet on the last day. The food was fresh and good. However, the person who was supposed to be making omelettes and eggs was MIA the entire time. I suppose I could have asked someone if he could be found, but I was just weary of this hotel.

There were always a lot of staff around, and greeted us pleasantly. But overall, this hotel needs better management and oversight. I suppose they assume that because they are in a resort area, if I don't come back, demand is high enough that someone else will. I hope their assumption is correct.

Stayed: July 2014, travelled with family
3  Thank DAW59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardOcean, Front Office Manager at Courtyard by Marriott Jacksonville Beach Oceanfront, responded to this reviewResponded 4 August 2014

I apologize to you about not receiving the best that Marriott offers. I have shared your comments with the appropriate staff members.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

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Reviewed 31 July 2014

This hotel had it all! Ocean view like no other and I've stayed in pretty shnazzy hotels (Sandals, Dreams, Riu Palace). The staff was tremendously helpful and sincere. We travelled with 3 boys 10, 6 & 5. On Saturday the hotel has a wonderful couple come in and offer crafts for the kids for free. The breakfast was yummy including an omelet station. The hotel is super clean and manicured grounds. The ocean is literally right out the back door. I would stay here again and again. Also I left my bathing suit in the bathroom upon checkout, I called and let them know and they had it sent to me!!! You can't beat that!!! The manager is extremely friendly and gets to know guests. I cannot say enough about this hotel! But you don't have to take my word for it lol ;)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, General Manager at Courtyard by Marriott Jacksonville Beach Oceanfront, responded to this reviewResponded 6 August 2014

Dear Jessica,
Thank you for the wonderful review of the hotel. We appreciate the positive comments regarding the staff and it’s great to hear you enjoyed the crafts with Gwen on Saturday morning. She has been a great addition to the weekend atmosphere for the hotel. We look forward to seeing you back in Jacksonville Beach.
Thank you,
Alex Reitter
General Manager

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Reviewed 31 July 2014

The beach was beautiful and Carlisle at the front desk was a delight. The rooms and furniture were outdated (fraying furniture, repaired plaster marks on the ceiling and a worn-out appearance in the rooms). We were approached in the hallways by teenagers that made us very uncomfortable. We could not even get to the pool area for the first full day there. The fire pit looked very nice but once again, we could not even get near it because of a large group that took up the entire area. We were given two free drink coupons to their bar to compensate for our discomfort which was laughable. We definitely over-paid for this stay.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Sherrill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, General Manager at Courtyard by Marriott Jacksonville Beach Oceanfront, responded to this reviewResponded 6 August 2014

Thank you for your recent stay with us. We appreciate the positive comments regarding our staff. I sincerely apologize for the issues that you mention regarding other hotel guests and the facilities. While the hotel does remain very busy, we generally always have enough space on the pool deck and have noticed that most of the guests are always willing to move over a chair or two. We appreciate your business and your feedback very much.
Sincerely, Alex Reitter

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Reviewed 30 July 2014 via mobile

Stayed here in April 2014 for a long weekend. Got an ocean view room - beautiful sunrises and sunsets. Staff was friendly and helpful. Beach was beautiful. Walking distance to nice restaurants. Pool area was nice - plenty of chairs. Would stay here again.

Stayed: April 2014, travelled as a couple
1  Thank AKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, General Manager at Courtyard by Marriott Jacksonville Beach Oceanfront, responded to this reviewResponded 31 July 2014

Dear AKD

Thank you for such a wonderful review of the Courtyard Oceanfront. We are thrilled you enjoyed your stay and we couldn't agree more about the wonderful sunrises from the oceanfront rooms. Thank you for your business and we look forward to seeing you again in Jacksonville Beach.

Sincerely, Alex Reitter

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Reviewed 27 July 2014

Stopped for a night while traveling from West Palm Beach. Nice hotel right on the beach - pool area with outdoor bar. Very nice beach area with lifeguards. Although it was a little older property it is in very good shape and the staff is excellent.

Stayed: July 2014, travelled with family
1  Thank dcwhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, General Manager at Courtyard by Marriott Jacksonville Beach Oceanfront, responded to this reviewResponded 31 July 2014

Thank you for taking the time to sharing your experience at the Courtyard Oceanfront. We do want to let you know that we will begin renovating the guest rooms beginning in December which will really help the appearance of the hotel. Thank you for your business and we look forward to your return visit. Thank you, Alex Reitter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Jacksonville Beach Oceanfront

Address: 1617 N. First Street, Jacksonville Beach, FL 32250 (Formerly Courtyard by Marriott Jacksonville Beach Oceanfront)
Region: United States > Florida > Jacksonville Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Jacksonville Beach
#5 Business Hotel in Jacksonville Beach
#5 Family Hotel in Jacksonville Beach
#6 Romantic Hotel in Jacksonville Beach
#6 On the Beach Hotel in Jacksonville Beach
Price Range: £135 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Jacksonville Beach Oceanfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
Courtyard by Marriott Jacksonville Beach Oceanfront offers spacious and comfortable guest rooms for you to enjoy, along with the many amenities and proximity to Jacksonville Beach attractions. Our Jacksonville Beach hotel's location is just a half hour from downtown Jacksonville and minutes from some of the best shopping in the area. Jacksonville Beach, Florida is a great destination for business travelers and family vacationers. All types of guests can sit on their balcony and listen to the waves crash ashore, enjoy a meal in our oceanfront restaurant, or just take in the beauty of the place from our oceanfront patio. Gorgeous weather and beautiful scenery are some of the many magical things you can experience when you visit Jacksonville Beach, FL. Our Jacksonville Beach hotel is recognized by the State of Florida as a Green Lodging Property & Most Sea Turtle Eco-Friendly Hotel. Our spacious rooms perfectly integrate business conveniences with luxurious comfort - beachside! Our junior and executive suites have a large oceanfront private balcony and a separate sitting area offering panoramic views of the Atlantic Ocean. All rooms are non-smoking and have an LCD screen TV, mini refrigerator, microwave, in-room coffee, and high-speed wireless Internet access. Enjoy a reasonably priced breakfast buffet with an ocean view. Relax in our oceanfront heated outdoor pool and our whirlpool with Tiki Bar. Our hotel is equipped with an exercise room that has cardiovascular equipment and free weights. East coast Sports Rental offers surfboards, skim boards, kayaks, bikes, beach chairs, and umbrellas to rent for a day of fun at the beach. Reserve your room today! ... more   less 
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Also Known As:
Courtyard By Marriott Jacksonville Beach Oceanfront Hotel Jacksonville Beach
Courtyard Jacksonville Beach Oceanfront
Jacksonville Beach Courtyard
Jacksonville Beach Marriott

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