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Comfort Inn & Suites
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Reviews (365)
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All reviewsfront deskmanager carloswafflesoff the highwaywould definitely stay here againfree breakfaststayed here for one nightduring spring trainingvery pleasant staynice breakfastthe breakfast areaworkout roomhousekeeping staffminute driveeasy accesshome away from homegreat place to stay
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Reviewed 25 November 2012

We were returning from bicycle riding the Florida Keys and we stopped at the Comfort Inn in Jupiter. The hotel was clean, the breakfast was good and the stay was enjoyable. After we arrived back home, we realized that we left two of our luggage bags in the lobby. Being 10 hours away we realized, we had a problem. We called the hotel and discussed problem with the manager. He was very helpful and suggested that he mail us back certain items we needed quickly. The customer service was excellent and I would recommend this hotel to anyone looking for a good place to stay with a staff that is very helpful. Great experience.

Room Tip: We came in late but the room was good.
  • Stayed: November 2012, travelled as a couple
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1  Thank Donald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnjupiter, General Manager at Comfort Inn & Suites, responded to this reviewResponded 3 December 2012

Thank You for your kind review. We wrer happy to help and glad it all worked out for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2012 via mobile

We are Choice Hotels platinum members and stay exclusively at these hotels. This one had the worst customer service and overall experience of any we have ever stayed at! When we arrived we were told the rooms we booked weren't available and were completely turned away at first. After getting the manager on the phone they changed their tune and came up with two rooms but they stunk like smoke even though they were non smoking rooms and the windows don't open to air the room out. Terrible experience, rude staff, stay away!

  • Stayed: November 2012
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4  Thank Megan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnjupiter, General Manager at Comfort Inn & Suites, responded to this reviewResponded 3 December 2012

I want to take this opportunity to thank you for taking the time to write about your stay at the hotel. It saddens me we did not meet your expectations during your stay. We value each and every guest and especially would like to thank you for your loyalty to the brand by being a platinum member. While I offer no excuse but rather an explanation to the problem. We have recently converted our smoking rooms to non-smoking. Unfortunately we still have guest that smoke in these rooms even though they are designated for non-smoking. The Guest Service agent was going to walk you to another hotel because even having placed an ozone machine in the room for six hours they were uncertain if a guest with sensitivity to some would be offended and we were sold out. The clerk called me and stated you were very unhappy you were going to be walked so we checked you in and walked the other guest in the lobby. I want to apologize we did not offer a correct explanation and that we did not live up to expectations. I would be honored if you gave us another opportunity to earn your business and ask you to call me if you are so inclined so I can personally handle your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2012 via mobile

Pleasant, clean, breakfast area not crowded and prompt service when a safe glitch occurred. In summary very satisfied. Free USA today and Wall Street journal. Nice Children play ground adjacent. Interstate nearby. Quiet and responsive air conditioning

  • Stayed: November 2012
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1  Thank Ewelldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnjupiter, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 November 2012

Thank you for your review and we appreciate your business. We are always glad to hear when someone enjoys their stay with us. We hope you will stay with us again in the future.

Carlos R Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2012

Front desk service was standard. Double queen room was clean. Beds are extremely firm. Security guard warned me to park my vehicle within view of security camera, probably because the "hood" is nearby. McDonalds within 50 feet of hotel. Outdoor unheated pool is small. Didnt check out the gym. Morning free breakfast is very good. Hot eggs, waffles pastries, breads, cereals, yogurt, juice. Plenty of restaurants nearby. I felt the price for the room is on the high side for a Comfort Inn.

  • Stayed: November 2012, travelled with family
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2  Thank darrenpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnjupiter, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 November 2012

Thank you for your review and we appreciate your business. We are always glad to hear when someone enjoys their stay with us. We hope you will stay with us again in the future.

Carlos R Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012 via mobile

I stayed here for one night on business to visit a client. The rooms were clean, wifi worked well, bed was comfortable, and bathroom was renovated. Comfort Inn offers free breakfast with bagels, cereal, muffins, juices, coffee, tea - most I'd things you'd getting staying at similar rates hotel. But I like the fact they kept the place dust-free and clean. The elevators are a bit slow but sometimes you need a few extra seconds to decompress on your way up to your suite or down to your car before heading out. All in all, a great place to stay.

  • Stayed: November 2012
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2  Thank bostechboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnjupiter, General Manager at Comfort Inn & Suites, responded to this reviewResponded 14 November 2012

Thank you for your review and we appreciate your business. We are always glad to hear when someone enjoys their stay with us. We hope you will stay with us again in the future.

Carlos R Ortiz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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