The hotel staff isnt trained properly. A staff lied about policy and I lost my $ and hotel stay.
This hotel is family owned based and isn't professional. This can happen to you and to dont stay here or you can lose your money get a crappy room and experience laziness of staff.
Here was my experience that pissed me off and would piss any one off especially if you are visiting florida..................
So I was flying to florida to stay at this hotel Comfort Inn & Suites Jupiter
6752 West Indiantown Road, Jupiter, FL 33477 in march 2014. My flight got cancelled due to bad weather. I didnt book my hotel through the actual hotel but a 3rd party website (hotwire.) In my past Ive booked many hotels and if I CANT make it to my hotel Im usually (most of the time) granted a credit or part of my deposit by speaking to the hotel manager or the 3rd party company and Im always helped especially being a loyal customer something Is always worked out in my favor as i travel alot and provide alot of business for hotels.
So ive stayed at this hotel 2x in both experiences the staff was slow, my room key wouldnt work i would have to travel from my room back to front desk with all my luggage alone and im a girl so this is a major inconvenience especially after traveling all day, and when I complained about a/c not working and the fridge in my room making noise and dripping water or condensation making carpet wet around it is so low maintenance and non observant. But the worst of the 3 incidences why i would never stay here again is bcuz of my march 2014 booking when I had my hotel booked through hotwire my flight cancelled to come to fl due to bad weather and when i called the hotel for a credit the employee i spoke to said sure when would i like the credit to be used for i choose a date a mth later - one thing i didnt get to do was write down the person i spoke to name for proof as this was not their policy and the staff i spoke to who told me this lied and there was no proof and they made me lose my money $200 + when i couldve spoke to hotwire my bank to help me out and when i spoke to the manager of the hotel they tried to tell me their staff is trained and they didnt tell me any such thing and they dont record conversations so theres no proof and nothing they could do when if they didnt lie to me I couldve got help else where at the time. The gm carl is rude and uncaring about his customers the manager i bet is the one i spoke to and tried to act like he didnt say anything and even if they couldnt provide me with a credit or money back they need to train their customers better - family owned place and very unprofessional - slow, dirty place, and uncaring for their customers. you guys deserve to be shut down and not be running a hotel until you are trained to be.
ps: lastly because the last time i stayed at this hotel and complained they gave me the dirtiest room and it even had a roach in room and if you dont bring shoes to walk around in room your feet can be black from dirt or whatever scum is on the floor. please read reviews if you can before doing anything because if i did more it would so help me out to avoid issues like what this hotel caused and cost me.
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- Also Known As:
- Comfort Inn And Suites Jupiter
- Comfort Inn & Suites Jupiter Hotel Jupiter
- Comfort Inn Jupiter
- Jupiter Comfort Inn
- Comfort Inn & Suites Jupiter Florida