We just returned home last week from another great 9 night stay. We had club level accommodations and the staff could not have been more attentive to our every need. Wilson and his young professionals made our stay thoroughly enjoyable! The food presentations were very good. The staff at the beach were excellent as well. My son did eat at the lobby restaurant and bar a few times and again the staff and food was very good..The only suggestion I have is upon check in we were not offered a room upgrade and we were charged for internet service in the room . As a GOLD rewards member I am always upgraded and the staff usually knows there is no charge for the internet. The desk staff should be made aware of the Gold/ Platinum Ritz carlton status so that the guest does not need to request these things.(Since my spouse had already unpacked , we did not make an issue of this., but in the future it would be nice to be greeted as a return gold member guest..Overall a great stay and we look forward to returning next year at the same time!
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- Also Known As:
- The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
- Key Biscayne Ritz Carlton
- Ritz Key Biscayne
- Ritz-Carlton Key Biscayne
- The Ritz-Carlton Key Biscayne, Miami Florida