We booked a three-night stay in a "Resort View" room because, after calling the hotel first, we were assured that no rooms overlooked a parking lot or anything ugly. (Please see the photo taken from our balcony.) Also, the hotel informed us that ALL rooms have a balcony. When we arrived, we were given an "upgrade" to a balcony room as a courtesy because we were getting married. The bed was the lumpiest, high in the middle, low on one side, falling apart on the other side, kind bed I have ever slept in in my life.
Speaking of weddings, we have an email from the Private Events Coordinator that says that we had to pay $2,500 + officiate + flowers + photographer + $500 beach permit to be married on the Ritz-Carlton property. The very next line of the email says that the beach is NOT private. Her last paragraph indicated that we could try to get married on our own, so if there were inclement weather, too bad. We took our chances and hired our own officiant and photographer for $400.
I paid the salon $100+ for an updo, which fell to bits within an hour (after the stylist was 25 minutes late for the appointment). They did give a 10% discount for the tardiness.
Back to the hotel. Three words - NICKEL AND DIME. $30 per night mandatory valet parking fee. (The fee came out of a credit card that I never gave to the hotel. I still don't know how they got a hold of it, especially since it is a new card. Scary.) It wouldn't be so bad if they could be bothered to park the car when we pulled up or fetch the car when we phoned ahead.
Never replenished coffee, tea, shampoo, conditioner, lotion, or anything in the room. My husband found the cleaning lady in the hallway, and I had to translate for them.
On the first day, the pool boy couldn't be bothered to set up the beach chairs for us. The last day, we had a very good pool boy who did his job.
The doormen never opened the doors for us once.
THE RESTAURANT WAS PHENOMENAL. When we walked in dressed in wedding attire, we were given first-class service, with rose petals on the table and candles lit. The food was spectacular. The service was tremendous. The even gave us a beautiful cheesecake with "Congratulations!" written in script in sauce on the platter.
All in all, the hotel was so-so. It was a beautiful property with metiocre, at best, service. It was the service that let it down. If they sized us up and decided that we weren't going to tip, they couldn't be bothered. Well, it turned out to be a self-fullfilled prophecy -- because we were treated so badly, we did not tip those people. It's all of the little things that we were expecting from a fine establishment like the Ritz-Carlton. We were let down by the service. We would choose stay somewhere else next time.
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- Also Known As:
- The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
- Key Biscayne Ritz Carlton
- Ritz Key Biscayne
- Ritz-Carlton Key Biscayne
- The Ritz-Carlton Key Biscayne, Miami Florida