This is the worst Ritz Carlton I have ever been too. I went with my Husband for my B-Day and we are greeted by the bellman who tells us he will take care of our luggage. I make sure to tell him that I have stuff in the backseat as well as the trunk. We check in and are showed to our room. The room was not impressive, we had an ocean view suite which was supposed to have 1.5 baths, this had only one bath and was apparently on the residence side. I decided it wasn't a huge deal and didnt say anything. Then the luggage comes and what do you know they have forgotten half of our luggage in the car. After that, we go down to the pool where we order the kobe beef sliders from dune and they come completely raw! Later that night we are trying to fall asleep and it literally sounded like someone was moving furniture back and forth above us. At that point I called down and spoke to the front desk to complain and also asked her why our room was not what was originally booked. She offered us to move but it was 1130 at night. I said we would revisit the idea in the morning. In the morning I spoke with the room controller and he apologized and upgraded us to an ocean view suite on the hotel side which was very nice. I was happy and we decided to go down to the pool for lunch. I ordered a ceasar salad from dune and as I was eating it I noticed a dead worm in the lettuce! That was the icing on the cake. We spoke to the manager and she apologized and attempted to rectify the situation. I will say that they did their best to make it up to us but I was already very turned off! I would not recomend this hotel at all. I have stayed at many Ritz Carlton's before and this was nothing like what I have experienced!
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- Also Known As:
- The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
- Key Biscayne Ritz Carlton
- Ritz Key Biscayne
- Ritz-Carlton Key Biscayne
- The Ritz-Carlton Key Biscayne, Miami Florida