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“Not living up to potential great location, poor attention to detail”

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Courtyard Key Largo
Ranked #8 of 20 Hotels in Key Largo
Certificate of Excellence
England
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not living up to potential great location, poor attention to detail”
Reviewed 15 December 2013 via mobile

It"s a quiet time of year, granted. But,,,,,,,,,, it"s very expensive & we all deserve what we paid for...... Needless to say we didn't. Locked in elevator for ten minutes whilst being thrown about..... Not as funny as it might appear. Grumpy staff at check-in & post ordeal of elevator where I felt I had to squeeze an apology. Also got locked out of room, security bar malfunction, maintenance near to breaking down door to gain access. Great location, poor attention to detail would be my observation.

Stayed December 2013, travelled solo
Helpful?
2 Thank EnglandSpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard Key Largo, responded to this review, 15 January 2014
Dear Guest,
Thank you for your recent stay with us and reviewing our property. I reviewed your comments regarding your recent stay with us. We do take all comments seriously and appreciate the feedback to provide comfortable and friendly accommodations. I apologize for the inconvenience regarding your expectations of room accommodations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. We hope to see you again very soon for your next visit to Key Largo.
Sincerely,
Michelle, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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949 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (219)
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English first
Adirondacks, Ny
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 13 December 2013

My husband and I chose this hotel because it had a restaurant and bar on premises. We knew we would be tired after 8 hours on a motorcycle in 95 degree heat and not having to go out again to find dinner was high on our list. We arrived and checked in to find out that the bar and restaurant were closed. The manager said business had been so bad they couldn't afford to keep staff on for these amenities. However, no note on the website that this was happening.

Got to our room and found small ants on the bed. Looked out the window to see the marina view, for which we paid extra, and saw instead that the view was blocked by a huge, though beautiful, palm tree. Air conditioning sounded like a truck was driving through the room.

Next day, washed out some delicates before we went riding and wrapped them in a towel and laid them on the sink. Came back to find that the cleaning staff took the towel, delicates and all, and when I asked that someone look for them, was told that housekeeping had gone home for the day and took the keys for safety reasons. Not sure how many folks try to steal dirty laundry down there in Key Largo but needless to say, an inadequate answer. The desk clerk promised someone would start looking when housekeeping came in the next day at 8:30 a.m. - the time we were to depart. We waited around for a half hour with no luck. I left our home address and asked that they ship the items once they were found. Never heard from the Marriott again - even to say they couldn't locate the lost items.

Do yourself a favor and find another hotel.

Room Tip: Don't pay extra for the marina view room unless you see it first.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard Key Largo, responded to this review, 15 January 2014
Dear Guest,
Thank you for your recent stay with us and reviewing our property. I reviewed your comments regarding your recent stay with us. We do take all comments seriously and appreciate the feedback to provide comfortable and friendly accommodations. I apologize for the inconvenience regarding your expectations of room accommodations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. We hope to see you again very soon for your next visit to Key Largo.
Sincerely,
Michelle, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
91 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 11 December 2013

The Courtyard was moderately priced and a comfortable place to stay.It was a nice stay in Key Largo. The hotel is close to everything as all the hotels tend to be on US1. Weather in the 80's. We stayed for 2 days December 2013.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewYorkRayman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard Key Largo, responded to this review, 16 December 2013
Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed both the local and onsite amenities.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Punta Gorda, Florida
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 December 2013

The rooms were spacious, clean and well-appointed. The beds were very comfortable. We loved the location and walked along the marina walkways several times. The pool temperature was great and we followed up our swim with a wonderful jacuzzi. We would definitely return.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gailf62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard Key Largo, responded to this review, 10 December 2013
Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed the spacious rooms as well as the onsite amenities including the Jacuzzi.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
329 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 December 2013

Enjoyed a week here, spent most days scuba diving. Breakfast every morning was at Docs Diner across the road. The room was clean and serviced every day. The lobby had popcorn in the afternoon and apples in the morning. Pool towels are available for diving. Parking was available underneath the hotel. The gas station next door had beverages and snacks. Coffee in the lobby was excellent. Unfortunately the patio light goes on automatically at night. The curtains do not quite fit, and the light peaks through.

Room Tip: Choose a marina view top floor.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank harmsenom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard Key Largo, responded to this review, 6 December 2013
Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed the onsite amenities including covered parking and diving facilities.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 December 2013

We decided at the spur of the moment to drive to Miami Homestead Speedway for the final NASCAR race last month. While my friend thought we were staying at another Marriott in Key Largo (on the Bay) we couldn't have been happier staying at the Courtyard. Everything was top of the line: our suite was perfect with an overstuffed mattress, new and lovely furniture. We had a corner suite that overlooked the bay and marina, as well as a lovely pool and Jacuzzi. The Café in the lobby featured Starbucks drinks, hot breakfast foods and lunches; the staff at the Café offered us Mimosas on Friday morning. There is a 24 hour Marketplace to purchase food stuffs and drinks to eat at the Café or take back to your room; the Holiday Inn next door had a Tiki bar. I was especially impressed with the front desk and Café staff, always helpful with our questions. We will definitely go back to the Courtyard and stay with them again.

Room Tip: Corner suite on the top floor, overlooking the marina, pool and Jacuzzi
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeyBridgeTender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard Key Largo, responded to this review, 6 December 2013
Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed the spacious rooms as well as the friendly service and onsite amenities.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 December 2013

We stayed for one night and found the room to be average. It was clean but dated especially the bathroom and the closet door was hanging off the track.

When we checked in I asked not to be placed on ground level, the front desk clerk said there is no ground floor as we are over top of the parking garage. So we had a room on the first level down the hall from the front desk. Late into the evening and then early the next morning there was loud scraping noises, it sounded like furniture scraping against tile. We thought it might be housekeeping which seem to be located below. We had a very poor sleep due to this as well as the beds were very soft.

When we talked to the front desk girl in the morning she said she was sorry and then offered us a breakfast coupon. For the price we paid usually breakfast is included anyways but we appreciated the gesture. There was free internet which was nice.

It was ok but I don't think we will stay there again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheTravelingTipstet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard Key Largo, responded to this review, 3 December 2013
Dear Guest,
I reviewed your comments regarding your stay with us at the Courtyard Key Largo. We do take all comments seriously and appreciate the feedback we receive to improve our service. We apologize that an accommodation on a higher floor was not available during your recent stay.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. We hope to see you again very soon for your next visit to Key Largo.
Sincerely,
Michelle, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Key Largo

Property: Courtyard Key Largo
Address: 99751 Overseas Hwy, Key Largo, FL 33037-4373 (Formerly Ramada Limited)
Region: United States > Florida > Florida Keys > Key Largo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Key Largo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Key Largo 3*
Number of rooms: 91
Official Description (provided by the hotel):
All new Courtyard by Marriott Hotel. Experience this Key Largo hotel in the "Dive Capital of the World" featuring a marina, deep sea fishing charters, and dive tours. Only 55 minutes south of Miami, the Courtyard by Marriott Key Largo hotel is an ideal South Florida Destination. ... more   less 
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Also Known As:
Courtyard By Marriott Key Largo Hotel Key Largo
Ramada Limited Key Largo
Ramada Key Largo
Key Largo Ramada
Courtyard Key Largo Florida

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