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“Not worth the price”

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Courtyard by Marriott Key Largo
Ranked #9 of 20 Hotels in Key Largo
Certificate of Excellence
Reviewed 18 December 2013

Only stayed for one night, but cant justify this hotel for the cost. The room was very loud, couldn't hear the tv when the a/c ran. The room itself was ok, but couldn't get past the noise. The pool and jacuzzi were fine, and the marina view is nice.

Stayed: December 2013, travelled as a couple
1  Thank Chuck F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard by Marriott Key Largo, responded to this reviewResponded 27 December 2013

Dear Guest,
I reviewed your comments regarding your stay with us. We do take all comments seriously and appreciate the feedback to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the noise level of the air condition. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. We hope to see you again very soon for your next visit to Key Largo.
Sincerely,
Michelle, Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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514 - 520 of 1,002 reviews

Reviewed 15 December 2013

It"s a quiet time of year, granted. But,,,,,,,,,, it"s very expensive & we all deserve what we paid for...... Needless to say we didn't. Locked in elevator for ten minutes whilst being thrown about..... Not as funny as it might appear. Grumpy staff at check-in & post ordeal of elevator where I felt I had to squeeze an apology. Also got locked out of room, security bar malfunction, maintenance near to breaking down door to gain access. Great location, poor attention to detail would be my observation.

Stayed: December 2013, travelled solo
2  Thank EnglandSpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard by Marriott Key Largo, responded to this reviewResponded 15 January 2014

Dear Guest,
Thank you for your recent stay with us and reviewing our property. I reviewed your comments regarding your recent stay with us. We do take all comments seriously and appreciate the feedback to provide comfortable and friendly accommodations. I apologize for the inconvenience regarding your expectations of room accommodations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. We hope to see you again very soon for your next visit to Key Largo.
Sincerely,
Michelle, Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

My husband and I chose this hotel because it had a restaurant and bar on premises. We knew we would be tired after 8 hours on a motorcycle in 95 degree heat and not having to go out again to find dinner was high on our list. We arrived and checked in to find out that the bar and restaurant were closed. The manager said business had been so bad they couldn't afford to keep staff on for these amenities. However, no note on the website that this was happening.

Got to our room and found small ants on the bed. Looked out the window to see the marina view, for which we paid extra, and saw instead that the view was blocked by a huge, though beautiful, palm tree. Air conditioning sounded like a truck was driving through the room.

Next day, washed out some delicates before we went riding and wrapped them in a towel and laid them on the sink. Came back to find that the cleaning staff took the towel, delicates and all, and when I asked that someone look for them, was told that housekeeping had gone home for the day and took the keys for safety reasons. Not sure how many folks try to steal dirty laundry down there in Key Largo but needless to say, an inadequate answer. The desk clerk promised someone would start looking when housekeeping came in the next day at 8:30 a.m. - the time we were to depart. We waited around for a half hour with no luck. I left our home address and asked that they ship the items once they were found. Never heard from the Marriott again - even to say they couldn't locate the lost items.

Do yourself a favor and find another hotel.

Room Tip: Don't pay extra for the marina view room unless you see it first.
See more room tips
  • Stayed: September 2013, travelled as a couple
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2  Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard by Marriott Key Largo, responded to this reviewResponded 15 January 2014

Dear Guest,
Thank you for your recent stay with us and reviewing our property. I reviewed your comments regarding your recent stay with us. We do take all comments seriously and appreciate the feedback to provide comfortable and friendly accommodations. I apologize for the inconvenience regarding your expectations of room accommodations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. We hope to see you again very soon for your next visit to Key Largo.
Sincerely,
Michelle, Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

The Courtyard was moderately priced and a comfortable place to stay.It was a nice stay in Key Largo. The hotel is close to everything as all the hotels tend to be on US1. Weather in the 80's. We stayed for 2 days December 2013.

  • Stayed: December 2013, travelled as a couple
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2  Thank NewYorkRayman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard by Marriott Key Largo, responded to this reviewResponded 16 December 2013

Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed both the local and onsite amenities.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

The rooms were spacious, clean and well-appointed. The beds were very comfortable. We loved the location and walked along the marina walkways several times. The pool temperature was great and we followed up our swim with a wonderful jacuzzi. We would definitely return.

  • Stayed: December 2013, travelled with family
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2  Thank gailf62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard by Marriott Key Largo, responded to this reviewResponded 10 December 2013

Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed the spacious rooms as well as the onsite amenities including the Jacuzzi.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Enjoyed a week here, spent most days scuba diving. Breakfast every morning was at Docs Diner across the road. The room was clean and serviced every day. The lobby had popcorn in the afternoon and apples in the morning. Pool towels are available for diving. Parking was available underneath the hotel. The gas station next door had beverages and snacks. Coffee in the lobby was excellent. Unfortunately the patio light goes on automatically at night. The curtains do not quite fit, and the light peaks through.

Room Tip: Choose a marina view top floor.
See more room tips
  • Stayed: November 2013, travelled as a couple
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2  Thank harmsenom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard by Marriott Key Largo, responded to this reviewResponded 6 December 2013

Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed the onsite amenities including covered parking and diving facilities.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

We decided at the spur of the moment to drive to Miami Homestead Speedway for the final NASCAR race last month. While my friend thought we were staying at another Marriott in Key Largo (on the Bay) we couldn't have been happier staying at the Courtyard. Everything was top of the line: our suite was perfect with an overstuffed mattress, new and lovely furniture. We had a corner suite that overlooked the bay and marina, as well as a lovely pool and Jacuzzi. The Café in the lobby featured Starbucks drinks, hot breakfast foods and lunches; the staff at the Café offered us Mimosas on Friday morning. There is a 24 hour Marketplace to purchase food stuffs and drinks to eat at the Café or take back to your room; the Holiday Inn next door had a Tiki bar. I was especially impressed with the front desk and Café staff, always helpful with our questions. We will definitely go back to the Courtyard and stay with them again.

Room Tip: Corner suite on the top floor, overlooking the marina, pool and Jacuzzi
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank HeyBridgeTender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keylargoresortsmgmt, Guest Relations Manager at Courtyard by Marriott Key Largo, responded to this reviewResponded 6 December 2013

Dear Guest,
Thank you for your recent stay with us and reviewing our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am pleased you enjoyed the spacious rooms as well as the friendly service and onsite amenities.

We look forward to welcoming you back very soon for your next visit to Key Largo. Thank you again for your feedback and have a wonderful day!
Sincerely,
Michelle, Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Key Largo

Address: 99751 Overseas Hwy, Key Largo, FL 33037-4373 (Formerly Ramada Limited)
Region: United States > Florida > Florida Keys > Key Largo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Key Largo
Price Range: £138 - £804 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Key Largo 3*
Number of rooms: 91
Official Description (provided by the hotel):
Courtyard by Marriott Key Largo is a preferred choice among hotels in Key Largo, Florida. We sit in the heart of the "Dive Capital of the World," and our guests easily enjoy a marina and dive tours. Only 55 minutes south of Miami, Courtyard by Marriott Key Largo is an ideal South Florida Destination. ... more   less 
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Also Known As:
Courtyard By Marriott Key Largo Hotel Key Largo
Ramada Limited Key Largo
Ramada Key Largo
Key Largo Ramada
Courtyard By Marriott Key Largo Florida

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