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“Indifferent staff - mold - lost and broken reomotes”

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Holiday Inn Key Largo
Ranked #11 of 19 Hotels in Key Largo
Fort Collins, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Indifferent staff - mold - lost and broken reomotes”
Reviewed 9 May 2010

On the first day at the hotel we contacted the front desk and pointed out the extensive mold in the shower and the missing remote for the TV in the upstairs bedroom, and the lack of cooking utensils in the kitchen. We were told that it would be taken care of. The mold in the bathroom was never cleaned the whole week we were there.We never got a remote for the tv upstairs, and we were finally told on the day before our last day there that they would not supply us with cooking utensils.
We booked the room based on price and the fact that it had a "full" kitchen - this should have saved us money on eating out every meal but due to the indifference of the staff we had to make other arrangements for food.
The TV upstairs was not hooked up to cable like the one downstairs and had a very limited number of English channels that you could watch, and of course to change the channel you had to get up to do it.
It's obvious that not one staff member cares a bit about the place or its customers, no apologies were offered at any time for the complaints we lodged, outside the front door was a piece of dental floss that was there when we arrived and still stuck to the walkway when we left - I'm sure it will be there for you to enjoy if you decide to book with them.
The only plus was the price and location, but all in all I would advise you to go elsewhere where they appreciate your business.

  • Stayed May 2010, travelled as a couple
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Helpful?
2 Thank evansphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
New Palestine, Indiana
1 review
Reviewed 8 May 2010

The pools and hot tub and landscaping was very nice. Breakfast was OK. Next to highway and canals that lead to Atlantic side. Nice to walk along canals and look at the boats, but no beach.
The rooms were adequate but bathrooms were pretty run down. The rooms had a damp smell, but lots of divers stay here. We are scuba divers and the hotel works with Sea Dwellers dive shop, and should have places to dry your wetsuits other than the balcony railing. Sea Dwellers, 5 star Padi dive center, yeah right! They were lame and quoted me $300 extra when I got down there!!! Their mistake, and the owner begged to split the difference with me, pathetic. And really crappy rental gear my boys were using!

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surfing01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 May 2010

this place was 'ok'. I was actually in a bad mood when I showed up so wanted to dislike it but really I have to give it some credit. Convenient location,generally clean room with seemingly the right ammenities,nice jacuzzi out back near a tiki bar, and there is a real bar/club behind the hotel. No beach however so be ware.

only bad thing was the alarm clock didn't work right andwas annoying.

other bad thing was the airconditioner didn't 'quite' work, but it was somewhat helpful. I am very particular about an air conditioner especially in florida so if you need a 68 degree room you may have an issue here. If 73 is ok you should be fine.

  • Stayed March 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkiMonsterNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hampshire
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 May 2010

Our room was quite nice and it was clean and comfortable but the pool atmosphere was terrible. Apparently on the weekends the pool is made available to locals who are not staying at the hotel. It was packed with a number of groups who were clearly not hotel guests. Most gathered up their "day trip" stuff and left as the sun went down. We're sure - we watched carloads of them drive away. The entire pool area seemed pretty beat and all of the lounges looked like they belonged on the roadside awaiting a recycling truck. As there were so many people who obviously weren't staying at the hotel, our thought was that there is probably a formal "visitor" program at this hotel (or the management is extremely stupid not to see what's going on). It really ruined the atmosphere that we expected of a resort pool and it was pretty much like going to the "Y" (except there was drinking and football throwing and smoking and all kinds of other sights simply not permissible to describe).

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bornin63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
161 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 3 May 2010

I guess that is not Holiday Inn's fault though. The only issue was the bed and pillows were hard. There was an ice machine outside our room but we never heard it. The pool is nice and lushly landscaped. There was a beautiful yellow trumpet tree with fallen flowers all over, it was beautiful. We had plenty of towels, the shower had good pressure and hot water. The staff at the front desk was friendly and accommodating. Skip the breakfast there and go to Waffle House or Denny's Latin Cafe for breakfast. We had a pool room because I was afraid the standard rooms would front the highway, but they do not. I would skip the Marina rooms as they just face a canal.

Stayed April 2010, travelled as a couple
Helpful?
Thank Odojoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2010

There was no towel bar at the sink, only a little screw in hook that looked like a coffee cup hook. So no place to hang a towel or wash cloth. There was no suitcase stand and only a couple of hangers in the closet. The lid to the ice bucket was too small for the bucket, so the ice melted quickly. The last day, the maid service left no coffee for the coffee maker and not cups for coffee or water. Our room was next to the walk thru and the ice machine had water under it and the the stair well the entire time. Someone could have slipped down from the water on the concrete. I slipped down pretty hard on the sidewalk where some yellow flower blossoms had fallen from a tree and the sprinklers must have made them wet. All in all, not a good Holiday Inn stay for us other than the fact that it had a great mattress, was conveniently located in Key Largo and next to the African Queen.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sn0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 27 April 2010

This is our third stay in the Holiday Inn on vacations where we are diving. We use a dive operation that docks right next to the Holiday Inn, so it is a short walk with gear to the boat. The hotel accomodated our request to be near the dock. The room was clean and typical of this hotel. There was an odor that we thought was coming from the A/C. A call to the desk and maintenance was prompt and found the problem and took measures to correct it. IT was actually the carpet that will proabaly have to be steamed cleaned or replaced. It was not significant the reaminder of our stay. Breakfast was included in our package and was alright. The first day we ate there, no fresh fruit was out. I suspect someone had forgotten it. Service there is not great, could be improved.
The pool was clean and well maintained. That was very enjoyable.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scuba_girl81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Key Largo

Property: Holiday Inn Key Largo
Address: 99701 Overseas Hwy, Mile Marker #100, Key Largo, FL 33037-4324
Phone Number:
Region: United States > Florida > Florida Keys > Key Largo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 19 Hotels in Key Largo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Key Largo 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Holiday Inn Key Largo Resort is the ideal Florida Keys location for families and individuals looking for an experience worth repeating in a breath taking locale. Absorb yourself in all that we have to offer! Stroll along our marina and paved pathways through lush foliage to find our two heated outdoor pools with Tiki Bar, cascading waterfall, Jacuzzi and spacious pool deck. Sip a tropical cocktail at our Tiki Bar, or savor delicious local fare at Bogie's Cafe and Garden Terrace. With spacious, well appointed rooms overlooking our tropical paradise and marina, the Holiday Inn Key Largo Resort is the perfect place for exploring the many wonders of the Florida Keys. Discover the enchantments of the Coral Reefs when you snorkel or dive. Experience our famous waters aboard the Glass Bottom Boat, on a fishing excursion, or even toast champagne on a sunset cruise. Try your luck on the Casino Boat! Located only 55 minutes from Miami, the Holiday Inn Key Largo is truly a world away. From the moment you arrive, you will know you have reached your destination; Paradise. ... more   less 
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Also Known As:
Holiday Inn Key Largo Hotel Key Largo
Key Largo Holiday Inn
Holiday Inn Key Largo Florida

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