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“perfect getaway”

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Mariner's Resort Villas & Marina
Ranked #17 of 20 Hotels in Key Largo
Windsor, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“perfect getaway”
Reviewed 19 March 2013

We stayed for a week in a spacious condo. Every evening I would go for a walk along the tree-line streets, around the marina and down to the pier to look at the sailboats anchored just off the shore. It was heavenly and because the place is well-secured with a gate and a guard I always felt very safe walking alone. My husband and I really enjoyed having the Island Grill right next door to the property so we could go for a drink and listen to live music every night. If you do go to the grill, go through the gate at the side of the Mariner's Club and not by the busy road at the front. One of the friendly security staff gave us this advice and we were thankful for it.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Steph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Lakewood, Ohio
1 review
Reviewed 18 March 2013

This is a small, condo community with a gated entrance and a variety of condo styles and sizes. My daughter and I stayed there for four days last week and several things stood out: the people who work there, or for this group, are simply incredible - helpful beyond measure, responsive to any and all issues, and generally one of the nicest, most helpful staffs I have ever met with. The resort's pool is also absolutely gorgeous - starts off at each end like the ocean, gradually gets deeper - very safe for little people. The first room we stayed in (705) was just completely grotty - hairs in the bed, moldy-looking carpeting, toilet that required several repairs. Ugh. But we moved to another, ever so much nicer unit (609) much nicer furnishings, tile floor, clean and lovely - what we had hoped to get from the start. A lovely place, quiet and just what we wanted.

  • Stayed March 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank sds111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cartersville, Georgia
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 March 2013

A group of three senior citizen couples, were treated very unfairly and extra charges were deducted from my debit card, without my consent, and would not be refunded by the General Manager, Laurie Sprague. We arrived on Saturday February 16th 2013 and noted, at arrival, that a lot of damage was inside the condo. Blinds were broken, floors were chipped, carpet was nasty, the safe was missing from the master bedroom, the dishwasher was not secured under the cabinet, etc. A list of items were made and pictures were also taken by us. We immediately contacted our listing agent, by phone, and left a message explaining the damages found. She did not return the call. Also contacted was customer service at the resort and the damages were explained to them. After three additional calls the leasing agent responded and stated that she would send someone out to look at the damages so we would not be held responsible. No one ever came. We checked out on Thursday February 21, 2013 and left the unit in better condition than it was found upon our arrival. ~Two weeks later I found that $345.00 had been deducted from my debit card. I contacted Ms. Laurie Sprague, General Manager and she informed me that I was being charged for some damaged blinds in one of the bedrooms (two slats were missing) and that I had not specifically reported that blind, which is not true. She knows and so does the leasing agent and the customer service at the resort that I did not do the damage and they are only trying to get additional money for an already damaged unit.

  • Stayed February 2013, travelled with friends
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Helpful?
12 Thank 511stevef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennett Square, Pennsylvania
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 March 2013

The size of the rooms in the villas were large, which worked well for our family and friends. We reserved 4 different villas for our large group. The information about each villa could have been more detailed when making the reservations. When we checked in, we found that each of the villas had been changed to a different one. Not a problem but unanticipated. The contents of the villas -- kitchen, TVs, etc. -- was great. The Wi-Fi signal was strong and easy to connect. We couldn't find the washer and dryer for three days -- we had to ask. They were in an outside storage closet off the deck. We did run out of hot water and had cold showers one day, but they fixed it. Overall, we had a great experience in Key Largo. A member of our family is a travel agent and organized our dinners and adventure activities.

  • Stayed February 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Gerald Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilmarnock, Virginia
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 March 2013

Our unit had undergone some nice upgrades (kitchen and bath) but the carpet in the master was so dirty and stained we would only walk on it with our shoes on. It was furnished OK but not great. The pool at the resort is very nice but overall the place is starting to look neglected and appears funding is cutting into overall maintenance. An example is the tattered US Flag that was flying. A TOTAL DISGRACE! Grounds need more care and no one around to offer help or suggestions. I give it a 5 out of 10 and we will be looking elsewhere next time.

  • Stayed February 2013, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank CaptCJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 3 March 2013

We were disappointed with this rental experience. Upon arrival the security guard had no record of our arrival. Fortunately one of our party is acquainted with one of the owners, who facilitated our arrival. Our townhouse was not very clean. The main floor shower had mold on the shelf. The beds were in terrible condition. There was little spare bedding. The kitchen was well equipped however the lower level was missing a coffee pot and iron. Screens on the sliding doors on the main level and upper level were broken. Numerous light bulge were burned out.
The grounds were nice and well maintained. The pool is spectacular. We did not experience any of the harassment mentioned in other reviews.
There is a great restaurant located next door to the resort and the security guard was very cooperative in opening the back gate so,we could have a shorter walk.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sleeping_bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2013

Almost $400 for one night, for a one bedroom condo ... Outrageous ! No cable, no phone service inside condo, non-existent view, don't know where the water was, or the pools ? Had to go off "resort" to eat/drink.. Couldn't wait to leave... Bitterly disappointed

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rabkidz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mariner's Resort Villas & Marina

Property: Mariner's Resort Villas & Marina
Address: 97501 Overseas Hwy, Key Largo, FL 33037-4012 (Formerly Mariner's Club Key Largo)
Phone Number:
Region: United States > Florida > Florida Keys > Key Largo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Key Largo
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Mariner's Resort Villas & Marina 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Mariner's Resort Villas & Marina is a gated oceanfront resort featuring luxurious villas that surround a stunning marina with direct access to the Atlantic Ocean. The Resort offers 2 swimming pools, resort activities, tennis courts, a calming Jacuzzi grotto and Adventure Concierge to arrange activities including diving, boating and. Mandalay Bay Restaurant offers extraordinary dining on local, fresh cuisine. Enjoy a vacation experience as unique and relaxing as the resort's island location. Relax and Enjoy. ... more   less 
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Also Known As:
Mariner`s Resort Villas & Marina Hotel Key Largo
Mariner`s Resort Villas And Marina
Mariners Hotel Key Largo
Mariners Club Key Largo
Mariners Hotel Marina
Mariner's Resort Villas & Marina Key Largo, Florida

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