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“Buyer beware”

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Mariner's Resort Villas & Marina
Ranked #16 of 19 Hotels in Key Largo
New Port Richey, Florida, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Buyer beware”
Reviewed 3 May 2013

I booked a single for me & wife on 4-5-13, but she got sick & had to b hospitalized. I called 4-7-13 to inform them to cancel the reservation. I talked to woman named Stacy, who informed me , that I would not receive a refund, due to cancelling without 7 days notice. I continued to talk with Stacy, who finally said they would refund the money, provided written proof of hospitalization. this info was faxed approx. 4-12-13. I received the money on 5-3-13, after repeated calls. needless to say , I won't be staying there in the future!

Stayed April 2013, travelled as a couple
Helpful?
3 Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Miami, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 April 2013

I cannot begin to emphasize how unpleasant my stay was this time around at your resort. As you may show on your records I reserved two townhomes for my relatives and I to have an annual family reunion. This is the fourth year in a row we stay at the Mariners and most definitely the last one. We had an extremely rude security guard during the Friday night shift whom accused us twice of “sneaking” people into our rooms. We are extremely decent people who have never had attention called in any resort for such a thing. I complied with all the rules and regulations sent to me by the resort when I did my reservation. The gentlemen was giving everyone an extremely hard time to go into the gate, when in fact the names were on the list.

Not to mention that he went to knock on my door a quarter to 12:00am accusing us that there were more people than allowed. This was completely untrue. While knocking on the door the babies that were sleeping downstairs woke up. At that time everyone in both units were asleep. This is completely unacceptable.

I paid for my two townhomes to have a pleasant experience not to be harassed by a security guard whom got to the point of questioning why I was dropping off my sisters by the marina. I felt imprisoned and questioned rather than on vacation.

If the rules for the homeowners association are strict to the point of making guest uncomfortable then Mariners should not be advertised or rented as a resort. It should solely be a residential community. This situation was not only awkward but totally out of control.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Helens L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaliningrad, Russia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 April 2013

I would like to say that it was superb experience! Our unit was at the first floor. Very spacious and nicely decorated (everything looks like newest one). Cleaning was done at high level. Kitchen was equipped by everything you need (including microowen, toaster, blender and even means to wash dishes). We have not problem with AC, TV, wifi and hot water. Pool and jacuzzi are very nice. Nature scenary is fabilous. Chek in and check out were very fast. It was a real pleasure to get rest here!!!

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Irina Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 April 2013

Fantastic property, there were 10 of us, this house had 3 floors and we had 4 bedrooms and 4 bathrooms and there were 3 families, top floor had 2 bedrooms and 2 bathrooms, middle floor had a double bedroom, bathroom, large kitchen and lounge dining area and the bottom floor had a bedroom, lounge area and bathroom, the house was spotlessly clean and the resort was lovely. 2 pools which were gorgeous and lots of restaurants nearby, we loved the restaurant just by the back gate where they had a singer every night and was right by the water. We had a great holiday which was booked through Barefeet Rentals in Key Largo and their service was brilliant, I would recommend them and use them again

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank MollyPortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dearborn, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2013

Had issues with our air conditioner not working in the master bedroom. Thank goodness it wasn't too hot out. Just a few other little issues but overall it was very nice! We had a lot of fun in the pools and hot tubs! Wish there would have been a table and chairs out on the lanai.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ewydendorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 April 2013 via mobile

The resort grounds and landscaping ate great. Views of the water and pools are fabulous. Only issue was floors in town home were dirty. Don't think they had been cleaned well in a while. However, that said the resort is in great condition, it was just this unit that was lacking. Could use some redecorating!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GA_GAL13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartland, Wisconsin
1 review
Reviewed 6 April 2013

We rented the 3 bedroom, 2-1/2 bath condo for a week. It is very spacious with a large balcony overlooking the pool and the ocean. The kitchen had many amenities including a granite countertop and Kitchenaid stainless appliances. Unfortunately, the apliances were in need of repair. The Micowave didn,t rotate because the arm was broken. The dishwasher was broken too and pulled out of the cabinet when you opened the door. They also need to sweep and clean the "marble type" floor which was sticky and smudged. The TV's are also old projection type and have poor viewing angles and dim contrast Could we also have a heated pool? It was large and fun but only when the sun warmed it up later.

Room Tip: ask about location and proximity to the pool
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobR312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mariner's Resort Villas & Marina

Property: Mariner's Resort Villas & Marina
Address: 97501 Overseas Hwy, Key Largo, FL 33037-4012 (Formerly Mariner's Club Key Largo)
Phone Number:
Region: United States > Florida > Florida Keys > Key Largo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Key Largo
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Mariner's Resort Villas & Marina 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Mariner's Resort Villas & Marina is a gated oceanfront resort featuring luxurious villas that surround a stunning marina with direct access to the Atlantic Ocean. The Resort offers 2 swimming pools, resort activities, tennis courts, a calming Jacuzzi grotto and Adventure Concierge to arrange activities including diving, boating and. Mandalay Bay Restaurant offers extraordinary dining on local, fresh cuisine. Enjoy a vacation experience as unique and relaxing as the resort's island location. Relax and Enjoy. ... more   less 
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Also Known As:
Mariner`s Resort Villas & Marina Hotel Key Largo
Mariner`s Resort Villas And Marina
Mariners Hotel Key Largo
Mariners Club Key Largo
Mariners Hotel Marina
Mariner's Resort Villas & Marina Key Largo, Florida

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