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“Location, location, location”

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Pier House Resort & Spa
Ranked #16 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 5 August 2012

We just celebrated our 35th anniversary at this awesome resort. We loved everything about it. Our room was very nice with an awesome rain shower. There is a private beach. I've had a skin cancer removed and don't lay out in the sun much anymore so I was really happy that they had a covered area where I could sit by the beach under a fan and have drinks from the beach bar and watch the resident iguana. So relaxing. The pool was huge, very refreshing and open 24 hours. We loved the hot tub and never had to share it the whole time we were there. They have more than one restaurant and bar on the property too although we only ate at the beach side bar. The most amazing thing about the Pier House is the location. While you are there you feel like you are at a beach resort. But just a few steps from the property is all the action on Duval Street and Mallory Square. We had rented a car and driven down from Ft. Lauderdale but never used it. What we couldn't easily walk to we saw on the City View Trolley tour which I also recommend.

Stayed: July 2012, travelled as a couple
4  Thank Nan555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KFountain, eMarketing Manager at Pier House Resort & Spa, responded to this reviewResponded 7 August 2012

Thank you, we agree our location can't be beat. It's nice to hear that you were able to enjoy the covered area on the beach to relax. We hope you choose to stay with us again if your travels bring you back to Key West.

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1,735 - 1,741 of 2,408 reviews

Reviewed 4 August 2012

My husband and I were very happy with our stay at the Pier House Resort. The staff was friendly and the ammenities were amazing! There was a spa, work out facility, private beach and pool, and the restaurant there was so amazingly accomodating and Delicious! There were I think two bars there, but my husband and I don't drink so we didn't check those out.

It was right there in the middle of everything....jet ski rentals, and Mallory Square, and in the other direction you were at the shops on Duval street.

Just a note: there are no microwaves in any of the rooms :( only downfall I found...but the staff was very accomodating and the restaurant there even offered to warm something up if I needed to!

Will recommend to all of our friends. Loved our stay.

  • Stayed: July 2012
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3  Thank Kaciafl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

My wife and I stayed here from Saturday July 28th through early morning Wednesday August 1, 2012. We flew into Key West Airport via Miami International. From the airport we took a taxi (5 sixes cab service) to the hotel ($16). We arrived at noon and we were able to check in at at 330pm (guaranteed check in is 4pm). While we waited the hotels held our bags so we could go explore. We had the Lanai/Patio Room (ended up with a Patio) that had a table and 2 chairs on the ground floor. This a large, lush, tropical resort. The pool and beach are open 24 hours. While the resort does not stop anyone, it does state on their web site that they are not equipped to handle guests under 16 years old. There are no children activities and we saw only 1 couple with a toddler, and most families had older teenagers and young adults. They have a comfortably large outdoor pool 4 to 9 feet deep and a private sandy beach on the Gulf. Of their restaurants, we ate twice at the Beach Grille. prices were excellent and the frozen pina coladas were great! Every staff member from the desk, to housekeeping, to restaurant staff, etc were professional and genuine. The hotel is located at the endo fDuval street. Across is a full service CVS open 8am to midnight.Leave the hotel and turn right, you have the harbor and Mallory Square. Leave the hotel and turn left, you have the shopping and dining of Duval street. Key West is very walkable with Duval street being a bit over a mile from end to end. They have free parking on site. They have free wireless internet - excellent in the room, good on the patio. Smoking is permitted in all outside areas (true of Key West as a whole). The room had a large mini fridge, shower/tub combo, king size bed, and great A/C. I really could go on and on, for us we could find no faults. For a couple looking to get away (especially from the kids) you cannot do better and we will surely return here.

Room Tip: The room rate with 25% off food and drink was great value!
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  • Stayed: July 2012, travelled as a couple
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8  Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KFountain, eMarketing Manager at Pier House Resort & Spa, responded to this reviewResponded 7 August 2012

We appreciate you taking the time to write such a detailed review. It sounds like you reserved our Resort Wide Savings Package with 25% off the restaurants and spa. We're glad you had a relaxing get away (from the kids). While we do welcome children of all ages it is true that we tend to have fewer children than some of the other resorts as we do not offer specific children's programs.

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Reviewed 1 August 2012

This is possibly the best hotel in Key West. It is close to all the major sights/happenings being on the northern side of Duval str, has a lovely private beach (KW has coral reefs around and not many really good sandy beaches) and great comfort and facilities. Also all employees we met were helpful and mostly friendly.

  • Stayed: July 2012
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4  Thank fridtjofen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

Was in Key West with 6 friends for a bachelor party. Stayed at the Pier House, although not a ton of time was spent at the hotel. Staff was friendly and courteous. Rooms were clean and reasonably good size. This hotel has a beach with a bar, towel service, etc, which is a big plus because as far as I could tell there isn't a ton of beachfront in Key west. Would definitely recommend to all my friends. Bonus points for the occasional small lizard crawling on the balcony-side palm trees and the occasional iguana on the beachfront.

  • Stayed: July 2012, travelled with friends
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2  Thank ERamseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

We loved this hotel. The room was lovely, the beach was small but perfect for Key West, and the staff were very helpful at all times. But there were two downsides.

1. No breakfast included. I guess I am too European. I hate having to pay extra for breakfast at a hotel. 50 USD for two people for an omelette, juice and coffee is what I call "exploiting the late riser."

2. We had a room next to an ice-machine. Why Americans need ice 24 hours a day is beyond me - and why it cannot be in the lobby instead of outside the rooms is another "go figure." I would ask for a room that is not next to an ice machine. For all the money we paid, we would have liked to have had a quieter evening.

Room Tip: Ask for a room that is not near an ice-machine.
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  • Stayed: July 2012, travelled as a couple
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1  Thank jcrane66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

We had the best time here. The room was great the service was excellent. Super concierge . Perfect location. Absolute best in key west. We will definately stay here again. Our kids 6 & 12 couldn't have had a better time

  • Stayed: July 2012, travelled with family
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Thank stanleyhicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#4 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Price Range: £226 - £496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida

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