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“It is All About the Location” 5 of 5 bubbles
Review of Pier House Resort & Spa

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Pier House Resort & Spa
Ranked #15 of 51 Hotels in Key West
Certificate of Excellence
Calgary, Canada
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“It is All About the Location”
5 of 5 bubbles Reviewed 27 February 2014

This hotel's appeal is mainly the location in Key West because it is definitely pricey.

We were in room 298 with a balcony surrounded by palm fronds and a view to the harbour. The room was clean and about what you'd expect. It is not luxurious but it is very nice. When we arrived, I thought the ceramic tiles were a nice touch but they actually make the hotel noisy. The tv isn't good -- which shouldn't matter in a place like Key West. It might seem strange to say it, but the shower was grrrreat.

There is a small private beach with good lounge service and a quaint a Tiki Bar with live music. The pool was too crowded for use the days we were there.

As I said, we found the noise from the halls and the downstairs bar bothersome. As well, the street noise started with garbage collection in the morning so we didn't really sleep very well during our stay.

For the most part, we found the service to be excellent, though when we checked out, there was confusion about our parking costs which delayed departure while they phoned reservations to double check on something that had been acknowledged on check in.

The hotel is right in the heart of the fun in Key West. It is a stroll to all that you need to see and do. For that reason, I would definitely recommend it.

Room Tip: Ask for a room with a balcony that does not face the street.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this review, 3 March 2014
Thank you for staying at the Pier House and I apologize that your check-out took as long as it did. On your next visit, please try one of our harbor view rooms. Visit our website as we do run specials on our ocean view suites. I look forward to seeing you soon.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,222 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (655)
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English first
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

I love staying at this resort. I returned in January with a few girlfriends for the third time and stayed in a two bedroom, two bath suite. We were all amazed at the great space! From the large bathrooms , bedrooms, closets, windows and balconies- we loved it all! The pool & beach attendants were always helpful and so pleasant.In fact, all the employees were professional and personable which made for an enjoyable stay. The lunches and drinks we had there were great also. Can't wait to return to Key West and The Pier House!

Room Tip: Ask for a room with a view of the water.
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  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CatChav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this review, 3 March 2014
Thank you for your nice comments and I am glad that you enjoyed your stay at the Pier House Resort and Spa. Also, I appreciate your loyalty and we look forward to seeing you next year at the resort.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandy Hook, Manitoba, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

This year we stayed in Suite 401, with my wife's girlfriends from the west coast in the adjoining room 402, the one we stayed in last year. With a party of 5, the suite was a definite plus. The suite was enormous and very well appointed. The south-west balcony was huge and the exterior bar was a nice touch. The grounds, the pool, and the beach were just fantastic...again. We ate all our meals seaside at the Harborview Cafe. This year your pink shrimp entree was the biggest hit. Your staff made us all feel like family during our stay, and we want to thank you for that. We were very proud to have our friends enjoy your hospitality, as we have in the past. See you again next year.

Room Tip: Room 402 with 2 queens is exceptional. Suite 401 is a corner suite and is even better!
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this review, 3 March 2014
Thank you for making the Pier House Resort and Spa your hotel of choice in Key West. I, as well as the team, appreciate your business and loyalty and look forward to seeing you and your friends next year.

Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ambler, Pennsylvania
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

This is a bit late and a bit overdue, as my boyfriend and I stayed at the Pier House from 13-16th January 2014. Prior to booking this hotel, we saw the responses from the General Manager, Joe Dantoni, to the various reviews that people wrote and were very impressed. We decided to reach out to Joe Dantoni to see what his room recommendation would be and we got a great deal on one of the Dockside Suites. The suite was huge as far as hotel rooms go, very clean, complete with a large bathroom, a living room area, a balcony and a beautiful view. The room was very quiet and everything on the property is easily accessible from all points on the property. The location of the Pier House can't be beat as it is at the beginning of Duval Street, a couple blocks from the harbor and a few blocks from Mallory Square. A must visit on the Pier House property is the Chart House Bar, a very local watering hole where the drinks are great and the company even greater! If you walk too fast, you may miss it! We didn't have the chance to eat at the restaurants at Pier House but the aromas coming from the restaurants were always tempting and savory. The beach is clean with plenty of chairs and accommodating attendants. Everyone on staff at the Pier House was friendly, courteous, helpful and made each guest feel as if he/she were the only guests at the Pier House. Worth every penny that we paid and wished that we stayed longer than 3 days. Our hope is to stay at the Pier House the next time we visit Key West.

Room Tip: Ask for one of the suites that have a view of the harbor or the ocean. The garden views are also ni...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nean228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this review, 27 February 2014
Thank you for the nice comments and it was a pleasure meeting you during your stay. I am glad that you enjoyed your time at the resort and we look forward to seeing you soon at the Pier House.

Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis
Level Contributor
59 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

Yes, it is pricey, but we are so happy we opted for Pier House. We loved that they had live music every day, and the pool and beach area are idyllic. I doubt that we will ever stay anywhere else in KW. Grounds are very nice, and service was always top notch whether the front desk, pool attendant or concierge. Shower was huge and nicely appointed. A/C was a little noisy.

Room Tip: We had a garden view, lower level. We would ask for this room again as it was close to restaurant a...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank StLouisTeresa_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this review, 27 February 2014
Thank you for making the Pier House Resort and Spa your hotel of choice in Key West. The team and I are glad that we met your expectations and look forward to your visit back. Visit our website, as you will always find the best available rate for any period posted there. See you soon.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

The location here is really the best as far as I'm concerned. Can get to everything very quickly but a little removed for a nice relaxing vacation. We had our daughter and she loved the beach. Really no other hotels with a beach with the exception of one on the other side of the island. Theres a couple restaurants and the service throughout the hotel was above average. Housekeeping could do a little better job and be a little more consistent with the time but it is key west afterall. I would definitely recommend for couples or families.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travelforbiz2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this review, 27 February 2014
Thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your time at the resort. On your next visit, please try our spa as it is the only full service spa on the island and it is ranked number 12 by Conde Naste. I look forward to meeting you on your next visit.

Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spirit Lake, Iowa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 23 February 2014

We got to our oceanside room only to find two double beds instead of a king and they were unable to accomodate us. So we were STUCK with it. Bathroom very small. Pool Very Small. Beach Very Small. Price to stay there: Very Large.
Grounds not very clean at all.
Extra charge of $20 per day for parking.
Staff not friendly. Pool / Beach side service poor.
( Except the the chair boy!)
However, the View and the Location are fantastic.

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Pehgz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this review, 27 February 2014
Thank you for taking the time to fill out a survey and I apologize that we did not meet your expectations. Please call me directly as I would like to discuss some of your service shortcomings that you experienced during your stay. I look forward to your call.

Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#6 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida

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