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Pier House Resort & Spa
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Reviews (2,506)
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All reviewsbeach barprivate beachchart roomlanai roomdockside suitemallory squareend of duval streetturtle pondperfect locationgarden viewlarge balconybars and restaurantswatch the sunsetgreat resorttrip to key westwalking distance to everythingfree shuttle
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Reviewed 7 May 2014

loved loved the Pier House!!! great location great pool and beach! staff was so friendly! this was my 6th time in key west , I plan to stay here again! everything was walking distance. our room was huge !

  • Stayed: August 2013, travelled with friends
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Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 17 May 2014

Thank you for staying at the Pier House Resort and Spa and for making it your hotel of choice when traveling to Key West. I am glad that we met your expectations and that you took advantage of all of its amenities and great lcoation. Always visit our website as you will always find the best available rate on our website. I look forward to your return.

Regards,

Joe Dantoni

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

A nice retreat at the end of Duvall St. Spent 3 nights in waterside room with balcony. All appointments top-notch, excellent staff and service. Great breakfast overlooking water. Definitely would stay there again.

  • Stayed: May 2014, travelled as a couple
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Thank raincheck1129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 6 May 2014

Thank you for staying at the Pier House Resort and Spa. I am glad that you enjoyed your time at the resort and was able to experience some of our great food at the restaurant. I look forward to seeing you soon.


Regards,

Joe Dantoni

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Reviewed 5 May 2014

Friends recommended Pier House, and I am so glad they did! We thoroughly enjoyed our week-long stay. First, the staff is outstanding. All very friendly and accommodating - Merri and Janine at the Beach Bar are just wonderful, and the front desk staff, concierge, "beach boys" and bellhops are really personable, efficient and welcoming. The servers at the beach and pool manage to handle many orders quickly and with a smile. The property is VERY clean. We absolutely loved the beach. It is small, but many properties have no beach at all, and the size was sufficient for the guests. The food and drinks were very good, as well (I recommend the mahi sandwich!). We stayed in 614, junior spa suite. View isn't great (Jacuzzi in spa and parking lot), and you have to walk a bit to the beach/pool. When we visit again, we won't stay in the spa area. We had spa services - I would recommend not getting a couples massage because you pay $50 extra because of the need to set up the veranda for the massage, and it overlooks the parking lot, so it was noisy. The massage was very good, though, so if you and your partner are interested in a massage, simply book separately. Room was a nice size, and the cleaning staff was very efficient. We had a few problems the last night - the a/c broke at night and it was stifling in the room, and we had a visit from two of the largest cockroaches/palmetto bugs I have ever seen in the middle of the night. Apparently, that was caused by the rain. Those were the only glitches in an overall wonderful stay. We checked out a few other properties while in Key West, and we really felt that Pier House was the best one. When we return to the Keys, we'll be staying at the Pier House.

Room Tip: Stay in the main hotel, not the spa suites.
  • Stayed: May 2014, travelled as a couple
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Thank LisaM313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 6 May 2014

Thank you for your nice comments and I am glad that we were able to meet your expectations at the Pier House. As you mentioned, the Pier House has many amenities that other hotels can not offer. On your next visit please visit our restaurant to sample some of our great menu items. We have a great chef who will be cooking with celebrity chef Norman Van Aken on the weekend of June 14th at the Pier House. I look forward to seeing you soon.


Regards,

Joe Dantoni

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Reviewed 4 May 2014

Great location on the end of Duval. We were upgraded to a spa Jr. suite. Nice that there was no elevator, just a few stairs to get to the room. Large size room with a living room. Huge bathroom with separate/ private area for the toilet. Clean. Make-up mirror. Large balcony, but not much of a view. Some street noise off and on throughout the night. Suction sound in the room several times per hour all day/night. Don't know what it was. Shower didn't have much water flow. Cleaning staff was great. Food and service very good. Think I will pick a quieter room or hotel location next time around, but overall The Pier House was great!

  • Stayed: April 2014, travelled as a couple
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Thank lovetotravel46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 6 May 2014

Thank you for your feedback and I will have my engineering department look into the water pressure in your room. I am glad that you enjoyed your time at the Pier House Resort and Spa and enjoyed your dinning experience. On your next trip visit the Chart Room Bar that is located off the lobby. It is an iconic bar in Key West with a lot of history. I look forward to meeting you on your next visit.


Regards,

Joe Dantoni

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Reviewed 4 May 2014

Rooms were very clean. Beds very comfortable. Staff extremely courteous and helpful. It has everything-beach bar, restaurant -indoors or outdoors, swim in the pool or Gulf. Right on Duval close to everything bars, restaurants, shopping, Mallory Square and most water activities

  • Stayed: May 2014, travelled with friends
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Thank Kscorz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 6 May 2014

Thank you for your nice comments about the Pier House and I hope to see you and your family soon. I am glad that you were able to relax and enjoy your time in Key West.


Regards,

Joe Dantoni

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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