This was my 3rd stay in Key West but my husband's first and our 18th anniversary. I wanted it to be special. Our room-13 was great. Quiet, well appointed and house keeping is wonderful. The two pools are lovely. We preferred the non- heated one as it was very warm when we were there. But then the last night we were there, the 4 th night things fell apart. It was a Thursday night and the only time I saw this older gentle man on duty. I called at about 5 to say our air conditioning wasn't working. Right away someone came up and looked at the unit and thought they had it working. We went for a swim and upon returning it was even hotter almost 84 in the room. I called again to indicate the air was still not working.they said they would get someone on it. We went to dinner and when we returned the older gentleman somewhat sharply reported the air conditioning was working after I asked. We went to the room and it was not working. I called again and said we would be on the front porch having a bottle of wine while my husband had a cigar. We went back up later and while it was still warm, with the ceiling fan on high we could sleep. Upon leaving this morning the same person indicated he couldn't get a maintenance person last night, after 3 calls from us! He said he tried to find us to place us in a " much nicer room" but didn't know where we were. His manner was so dis missive and uncaring. After 4 lovely days and 3 nights he ruined our experience there. For the money I do think breakfast should be provided. All other staff members were wonderful. This person is not well suited for the hospitality business.
- Official Description (provided by the hotel):
- Small luxury hotel with friendly staff, two pools, great Cafe, and premiere location one block from Duval St. Free coffee, water and ice tea poolside. Turndown in the evenings. Complimentary wine at check-in. We welcome children age 14 and older only. ... more less
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- Also Known As:
- Marquesa Key West
- Marquesa Hotel Key West, Florida