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Sheraton Suites Key West
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Reviews (2,450)
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All reviewssmathers beachshuttle servicefree shuttleduval streetdirectly across the streetevery half hourhotel shuttleclose to the airportpool areastarbucks coffeeliving roomresort feethe hotel offersnice poolking suitespring breakhot tub
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1,019 - 1,024 of 2,450 reviews
Reviewed 29 December 2013

Service here is fantastic and professional, the cleaning staff is terrific and the shuttle guys do a good job. The people are a great team! The problem is that the hotel is like an old Four Points that they decided to call Sheraton to get $250/night. We could here loud noises from the room next door (sex) and the rooms are dark with low ceilings. They need to tear down the building and keep the staff.

Room Tip: be careful not to get one with a view of the hotel next door
  • Stayed: December 2013, travelled with family
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1  Thank IMOMTODD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 31 December 2013

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed interacting with the staff during your stay. The hotel was renovated in 2010 including the lobby, restaurant, back deck and suites. This year, the fitness center was renovated, we replaced the carpets in the rooms and replaced all the sofas. All new patio and pool furniture was replaced. The pool cabana and outdoor deck was also remodeled. All reviews are passed along to staff for training and improvement purposes. Thanks again.

Warm regards,

Lourdes Torbisco
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

not oceanfront. there is a two-lane road separating the hotel from the beach. so you must walk across the road to get to the beach.
rooms are spacious. Walls are thin and not good if neighbor room has kids. Balcony is nice if view of ocean or the pool. View of ocean only good if floor 2 and above.

Service is not up to par, especially room service and cleaning. Stayed 3 nights and each day when we returned around 3-5pm, the room had not been cleaned. Had to ask for room to be cleaned each time, while we were in the room.

Room Tip: don't get ocean view room unless 2nd floor or above
  • Stayed: December 2013, travelled with family
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1  Thank Nikko345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 31 December 2013

Dear Guest:

Thank you for taking the time to write this review. All reviews are passed along to staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

Great shuttle service to old town, clean terrific suites, across from beach and ocean. Pool area is also quite nice. Hostess in dining could have been more pleasant. Nice outdoor space to dine in. Two flat screen TVs. Good shower, no bathtub.

Room Tip: Ocean front suites were the best. A bit pricey but the great and comfortable balcony was worth it. Fun relaxing with an ocean view.
  • Stayed: December 2013, travelled with family
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2  Thank judygecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 30 December 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

We chose this hotel because downtown Key West did not seem like a good preteen-friendly choice. This hotel turned out to be great... the room was spacious, and the staff were uber-helpful. The pool is on the small side. The poolside bar was great. The beach directly across the (somewhat busy) street was great given that Key West is not known for sandy beaches. This hotel does suffer some because of the location - no real restaurants in walking distance. Downtown is a 10-minute drive away, and you will pay for parking in town but it's pretty easy to find. Noise from the main airport just around the corner was not intrusive.

Room Tip: Interior rooms are probably best - away from road + parking lot noise
  • Stayed: June 2013, travelled with family
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2  Thank PatMellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 30 December 2013

Dear Guest:

Thank you for the positive review. We are happy to hear you enjoyed your stay and look forward to your return visit.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

Although some may complain that this hotel is away from Duval Street, it actually allows a family to enjoy Key West without dealing with the drawbacks of being too close to the "action." It has a great pool, friendly service and a shuttle service the can get you downtown. Located right across from Smather's beach, you can be on the water in no time. We didn't have any problems parking our rental car and felt very comfortable with our family of five in our suite. For Key West, the price was very reasonable.

  • Stayed: December 2013, travelled with family
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1  Thank Huskerfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 30 December 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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