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“A relaxed stay for a relaxed city”

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Sheraton Suites Key West
Ranked #32 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 21 July 2014

The suites are extremely spacious and provide exactly what you need for a chilled out stay in The Keys.
We stayed for three nights and took advantage of the free shuttle bus to get into the old town as well as renting bike on an afternoon to grab a bite to eat just down the coast. The hotel offers the ability to swap a night's housekeeping for a $5 food value - if you're not a messy hotel stay-er this can help offset the bar bill from the friendly poolside bar.

Room Tip: Don't worry - they're all pretty good, the airport is not busy at all so there was never too...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank M_underscore_at
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this reviewResponded 28 July 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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848 - 854 of 2,418 reviews

Reviewed 20 July 2014

Booked a hotel for this hotel through SPG program. Booked initially for 4 people in original booking,,No extra charge disclosed in my confirmation. After the stay they charged me for 4 adults in the room. Deceptive practices. It was ridiculous was staying in a suite with two queen beds and you charge me for 2 extra adults. In addition the room was overlooking the hotels electrical generator being right below our balcony and in the bathroom the Bathtub waterspout was hanging off the wall.. Really.. Nice treatment for an SPG member what a joke!. So the big draw to this hotel is they have a free shuttle that is suppose to transport you to and from downtown Key West, FL. The shuttle service was unacceptable for the size of the hotel. Had limited seating on it, the air conditioner barely worked inside of the shuttle and frankly I thought it was going to break down,, more than once. So if you were not first waiting in the hot tropical sun of 95% forr at least 30 minutes or more you don't get on the shuttle and have to wait another 20 minutes or more for the next one to come around. Droves of people would be waiting and they had these tiny shuttle buses that only sat 10-12 people. Are you kidding for a hotel of its size a tiny shuttle what a joke! My dad just had a heart attack 2 weeks before trying to take him somewhere nice and he had to wait out side in the heat just to get on with us. They should have better service for this and have a bigger capacity shuttle. Do not book here. Do your homework. Never again Starwood!

Room Tip: Dont stay!
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
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6  Thank starlightbeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Lourdes Torbisco
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

This hotel is across the street from one of the few public beaches in Key West. Spacious room, comfortable bed, and very quiet. Staff was friendly and helpful. Great location, close to Duval Street and all the action. Too far to walk, but the hotel provides a free shuttle . That is a plus. I will stay there again.

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this reviewResponded 28 July 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

Ok, so we're pretty seasoned travelers so when I say I've never encountered such strangely hostile housekeeping staff I'm drawing on a large reservoir of experience. We chose not to have housekeeping clean our rooms bc we have kids and prefer to clean up after them, which means I've had lots of interaction w them as I asked for towels or shampoo or trash bags or coffee. Not a single interaction was pleasant; down to a person each person was surly, sullen and suspicious. It became a running joke w the families we were with because it was so bad. The hotel REALLY has a problem on its hands as people tend to come to key west for a relaxing vacation of a week's duration and want to return--but I can't imagine anyone staying here to come back here as there's no need to stay in a hostile environment when there's plenty of competition. Other than housekeeping and terribly weak wifi, the hotel's fine--lots of families; decent pool; good dining; unremarkable and a little dark but good-sized rooms (no bathtub in ours); and a helpful concierge desk. Will stay elsewhere next time.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank LetsGoPronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this reviewResponded 28 July 2014

Dear Guest,

Thank you for taking the time to share your feedback. All reviews are passed along to the staff for training and improvement purposes. We hope to welcome you back to our hotel very soon!

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Great stay with good pleasant staff. Big clean room and in american mesure a very good brakfastbuffet. It was almost as good as in Norway. Fantastic surroundings. Great pool area with bar. Free shuttlebuss to downtown was a pluss. It had been a advantage if the buss could have a pick up place at Zacary Beach. I have no problems recomending this hotel for frozen norwegians.

Stayed: July 2014, travelled with family
1  Thank Thor Inge A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

The room was nice and clean. The pool was cute but I didn't get in. It was near attractions and the staff was friendly. I didn't stay at the hotel too much because I was sight seeing. It's near Doval street so that was good because that was where most of the inexpensive restaurants were. Overall, it was good for a weekend getaway.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Sophia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

We recently stayed at the Sheraton Suites in Key West and it was a great hotel. Good location within easy reach of the centre of town by the frequent and free complimentary shuttle service. Great drivers especially Ed who was great fun and very helpful. Rooms are superb, very large and spacious. Just what we needed. I would definitely give this 4 stars but for one thing. Don't order a packed lunch!!! We arranged a chartered boat trip through the concierge who was great. He suggested we order a packed lunch with the chef which we did. As we had a boat chartered for 2.00pm and still needed a cab to the boatyard we ordered 4 packed lunches to be ready for 1.30pm. We arrived at the restaurant area just before 1.30pm to collect our lunches. After discussing with no less than 3 restaurant staff at the same time it transpired our lunches were not ready and not even started!!!! We reminded them we had a boat trip which was why we needed the lunches on time. I had to complain to the concierge who went to the kitchens to try his best to chase things up but there was no noticeable difference. We eventually got out lunches some 15 minutes late and then had to rush to the boatyard. It was also very expensive - 4 sandwiches, 4 cans, 4 pieces of fruit and 4 small snack bars = approx $72. Not impressed at all, hence the low marking. We definitely would all stay here again but definitely no more packed lunches!!!!

Stayed: June 2014, travelled with friends
1  Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for taking the time to share your feedback. All reviews are passed along to the staff for training and improvement purposes. We hope to welcome you back to our hotel very soon!

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 51 Hotels in Key West
Price Range: £209 - £417 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida

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