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“Great Family Stay”

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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
Dumont, NJ
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Family Stay”
5 of 5 bubbles Reviewed 2 August 2014

We are a family of 5 (3 boys- 8,6,4) and we loved this hotel. I wish Sheraton had more family suites!! Let me start by saying the staff was wonderful. They were so nice and accommodating especially when we realized we arrived a day later then we where suppose to. Luckily a room was available and they fixed it. Our room was clean and spacious for the 5 of us. The boys loved the pool. The pool attendant ( i forget his name- Ben?) kept the pool and bathrooms spot less. And treated everyone in the pool to ice pops on one of those extremely hot 95 degree days. They also had pool noodles and beach balls to keep the kids occupied. In addition, they had a kids activity center at the pool doing arts and crafts.
We used the concierge to book a fantastic snorkeling trip. It was so easy to book and we took the Sheraton shuttle right into town and walked 3 blocks to the boat. I would also highly recommend the sunset snorkeling trip. Originally we had a morning snorkel but after being out on the boat 20mins a big storm came and we had to go back. The company (Fury) completely refunded everyone. We rebooked for the sunset snorkel that evening and had the best trip.
We had no problem with the shuttles. The staff was great and we only waited 10-15mins. My only recommendation for the hotel is to have a better line up area for the shuttle. We got there early one morning and waited. Then when the shuttle pulled up a huge family that just walked up started to get in ahead of us. We had to tell them that we were waiting first.
I didn't like the beach here in Key West. There was too much seaweed and the sand was very mucky in the water. That being said the Sheraton is one of the few hotels to have a beach. So it was nice to have the beach access.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jamuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 4 August 2014
Dear Guest:

Thank you for taking the time to write this review. All reviews are passed along to the staff for training and improvement purposes. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,251 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Troncones, Mexico
1 review
5 of 5 bubbles Reviewed 30 July 2014 via mobile

Excellent for a family i a suite, and the price is good. They have busses that drives you in to the senter of the city, every half hour. It is clean and have a good breakfast. The bus takes only ten minutes to the stop.

Stayed July 2014, travelled with family
Helpful?
Thank pondus67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 4 August 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 July 2014 via mobile

The exterior had great Key West charm and the rooms were very modern, comfortable and spacious! The bathroom was enormous, like a spa. Pool was fun, lots of kids. Concierge was helpful and friendly. Would defiantly stay here again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1artsygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 4 August 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Second time I stay here on business. Rooms are huge and modern. Staff is friendly plus you are right across the street from the Atlantic Ocean. The only problem is parking late at night could be an issue.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 28 July 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niles, Michigan
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Room, Staff was excellent, great view.

Only bad point, we arrived @ 3:30 and the trash can next to the elevator was stacked so high you had to move the trash to get to the elevator button. I told my wife they were running late and it would be gone when we got back from eating and shopping in town. NOT, and she pointed it out to me again, I came down in the morning first and it was still there, so I moved the car to front entrance, took her down that why.

Marriott, I hope you walk down the block to find out how Sheraton A/C thermostats work

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 28 July 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
60 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

Recently stayed there for one week. Hotel staff treated my disabled father with respect and kindness. Big thumbs up for shuttle drivers Mr. Ed and Christopher. They were awesome! Nice front desk clerks and restaurant servers. Only complaint was lack of parking and poor AC in the hotel vans.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ruby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 28 July 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Illinois
Level Contributor
179 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

Most Key West Hotels are very small making the Sheraton a good choice for a family of 4.

Check in and out was a breeze. Staff are very friendly and helpful. All staff greet you with a smile in passing while walking around the hotel. Even the painter greeted us. The shuttle service was nice but as others have reported the A/C is not great and you may have to wait for the next bus. A cab is faster for $4.50 each rider. The shuttle staff are very talkative and pleasant.

The rooms are spacious with 3 pocket doors: one to the toilet/ bath and two on either side of the sink/dressing area. The bedroom has two sliding doors to offer privacy from the the living room/desk area.
Two TV's.

The breakfast buffet was very nice with endless choices. Best to choose the buffet as it offers almost everything on the regular menu and includes coffee and juice. Service was excellent. Nice Ambiance.

Our room needs some maintenance but everything was functional. For example, the fridge feet need adjustment as the left swing door will not open easily in the right swing door cabinet. The toilet paper holder is loose as are the door pulls in dressing area.

Beds were nice, adequate pillows and towels. Common walls are paper thin so, you will hear your neighbors. Luckily, our neighbors were quiet in the evening.

The pool area is nice; waterfall and hot tub. Outdoor cafe/ bar is nice.
The beach is just across the street.


Stayed July 2014, travelled with family
Helpful?
Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 28 July 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida

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