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“Once again, does not disappoint. ”

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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
Gloucester
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Once again, does not disappoint. ”
Reviewed 18 August 2014 via mobile

This is the choice of accommodation when we visit Key West. Big, clean, great rooms, great pool with great poolside service, ample parking, beach across the street, shuttle to downtown, and good customer service. The only tiny suggestion - keep the hotel restaurant open later. Will be back.

Stayed August 2014
Helpful?
1 Thank Zacatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 23 August 2014
Dear Guest:

We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (393)
Date | Rating
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English first
Miramar, Florida
1 review
Reviewed 15 August 2014 via mobile

OMG we wish we could have stayed longer my guest and myself and my wife loves this hotel.. they upgraded our room to the ocean view suite...amazing...we can't wait to go back..Kasey and staff was wonderful they gave us a shuttle bus without us asking they made sure we was well taking care of..the food was great the bartender and servers was amazing..everything about the Sheraton Suites was great

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsMiller-Stubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 23 August 2014
Dear Guest:

Thank you for taking the time to write this good review! We are glad to hear you enjoyed your stay with us. We will make sure to pass along the good review to Kasey and the rest of the team. Thanks again and we look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach, FL
Level Contributor
186 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 15 August 2014 via mobile

There was a mix up with our reservation which the staff eventually resolved and the manager was very helpful. We waited for 2 hours for the resolution. Our room overlook the pool and it was noisy. We did bed use the pool as it was packed with screaming kids and drinking adults. This hotel is away from the action of Duval St. but they have a bus service that will take you downtown. The rooms are nicely appointed and beds comfortable I'm not sure that the buyer gets the quality deserved at the prices being asked. Next time we will stay at an adult hotel.

Stayed August 2014
Helpful?
1 Thank Travelgal33480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 23 August 2014
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your room and that the managers were able to help resolve your reservation issue. The Sheraton Suites is a family friendly hotel. Thanks again for your review.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 August 2014

Left two pair of swim shoes outside my door after rinsing them off and someone took them. Who takes swim shoes? Also talked to management twice and they did nothing didn't offer to pay for them or cut us a rate I got offered a breakfast coupon. My husband has diabetes and needs those swim shoes for his feet. You would think 300 a night you would hAve better class! Also requested something special online for our twenty fifth wedding anniversary. Got nothing!

Room Tip: Suites nice
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jules4pats1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 23 August 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakewood, Ohio
1 review
Reviewed 10 August 2014

We planned our wedding and reception through Kasey Harris as the Sheraton and couldn't have been happier! We live in Ohio and came into Key West on a cruise to get married on the beach and then have a brunch reception at the Sheraton. Because we do not live in the area I had to just go by pictures and really didn't know what to expect. Kasey was SOOOO helpful and communicated with me via email and phone to make sure everything was in order. My new husband and I changed our minds on things so many times and they never gave us any trouble about it. They also let us tweak the menus to accommodate exactly what we wanted and were very accommodating for the children we had in our party as well. The ceremony and reception we all ready and set up for us when we got there and looked so amazing!! Kasey was there at the ceremony to help with last minute details and was available during the reception for anything we needed. The beach was clean and set up perfectly for us when we arrived. The reception (which we moved from the outside deck to an indoor location due to the heat) also turned out great. They provided a larger speaker for us to hook up our iPod to. They have lots of other options for people but we just wanted light music playing in the background so we made a playlist and just hit play and didn't have to worry about it. The staff that worked the reception were awesome and very helpful and polite as well. They made sure that we had everything we needed and that plates and glasses were cleared off tables quickly but were never in the way. I was also unsure of the food as it can be hit or miss with hotels sometimes, but we were so very happy with the display and the taste of the food- it was DELICIOUS! We chose not to have a traditional wedding cake and Kasey offered us a chocolate cake they have which I just assumed would be a basic plain chocolate sponge cake but it was way better then that and everyone was talking about how great it was.
Since we did not stay at the hotel I cannot speak to other aspects but we had an amazing experience and are very grateful for all of Kasey (and the other staff) for being so accommodating and helpful. I would recommend this venue to anyone and would use them again in the future if we are ever back in Key West. You will not be disappointed!! :)

  • Stayed July 2014, travelled with family
    • Cleanliness
    • Service
Helpful?
Thank Bekah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 23 August 2014
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay and that you had a memorable wedding day with us! We will make sure to pass along your good review to Kasey and the rest of the team. Thanks again and we look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 August 2014 via mobile

Close to Smather's beach, but Smather's has seaweed and is not my idea of a 'swimming' beach. Free shuttle to downtown, get there early as the shuttle fills up very quickly. It is okay to tip the drive a dollar per person, more if you want. Be sure tp speak to the concierge and they can assist with buy one get one drinks for the local bars. The front desk and concierge were very helpful. The pool was nice but a little on the small side for the size of the resort. The room was a good size, clean, and very functional.
We had some challenges with housekeeping. You have to be very clear with direction for them if you need something outside of their normal routine or if you request them to come back later. If you are
looking for a resort away from the noise and commotion of Duval Street, this is a great place to stay. It is close to the airport, well maintained and good for familiea, couples or business. The computer area was also nice and easy to use.

Stayed August 2014, travelled as a couple
Helpful?
Thank JDS328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 23 August 2014
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bluffton, South Carolina
Level Contributor
4 reviews
Reviewed 9 August 2014

Our room has big red ants, the coffee bags aren't the correct ones for the coffee maker & spill out all over the counter. That's OK right? I'm sure somebody just made a mistake. I call the front desk & the guy was nasty. He sent somebody up with more coffee bags. I told the guy to come in & show me how to use them so they don't spill all over the place and he said "You can't. These aren't the right ones." They know about it but just keep giving them to their guests.

  • Stayed August 2014, travelled with family
    • Location
    • Service
Helpful?
Thank TMCurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sheraton Suites Key West, responded to this review, 23 August 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida

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