With an address like Zero Duvall Street, you know it is a great location in Key West. While you are in the heart of the action, it is easy to get away for peace and relaxation. We have stayed here several time because of the location and the views of sunset. Our room, 517, was a great location to watch Mallory Square and the boats going by.
The only negative was the maintenance on the room. TV's didn't work when we checked in. Called for maintenance and when they arrived, they said that housekeeping always pulls out a plug when they clean the rooms. (?) A light bulb was burned out in the bathroom over the sink (pretty obvious) Both of these were taken care of quickly. But then the towel rack in the shower kept coming off (not the brackets but the rod) I called 3 times to get it fixed. Each time they laid the rod back in the loose brackets so then it would continue to fall out when you took off your towel. I finally gave up.
I also noticed the bed linens were not being changed. When I asked about hotel policy, i was told they were "green" and only changed linens once every 3 days. We were there 4 nights, so did that mean I only got clean sheets once? Didn't pursue that one either.
- Official Description (provided by the hotel):
- Contemporary Waterfront Resort located in the heart of Old Town Key West at Mallory Square, where the Atlantic & the Gulf meet. ... more less
- Reservation Options:
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- Also Known As:
- Ocean Key Resort And Spa
- Ocean Key Hotel Key West
- Ocean Key House Key West
- Ocean Key Resort & Spa Key West, Florida