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“Beautiful Location”

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Ocean Key Resort & Spa
Ranked #13 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersSilver level
Reviewed 7 December 2013

With an address like Zero Duvall Street, you know it is a great location in Key West. While you are in the heart of the action, it is easy to get away for peace and relaxation. We have stayed here several time because of the location and the views of sunset. Our room, 517, was a great location to watch Mallory Square and the boats going by.

The only negative was the maintenance on the room. TV's didn't work when we checked in. Called for maintenance and when they arrived, they said that housekeeping always pulls out a plug when they clean the rooms. (?) A light bulb was burned out in the bathroom over the sink (pretty obvious) Both of these were taken care of quickly. But then the towel rack in the shower kept coming off (not the brackets but the rod) I called 3 times to get it fixed. Each time they laid the rod back in the loose brackets so then it would continue to fall out when you took off your towel. I finally gave up.

I also noticed the bed linens were not being changed. When I asked about hotel policy, i was told they were "green" and only changed linens once every 3 days. We were there 4 nights, so did that mean I only got clean sheets once? Didn't pursue that one either.

Room Tip: Top floor (5th) is quiet and obviously the water side of the hotel gives great views of sunset.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Mjohn27883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 10 December 2013

Thank you for this review! We love to hear how much you liked the location of our hotel! We will make sure that we take all of your comments and concerns into consideration for our future improvements. Thank you again for this review. We hope you stop by and visit us again in the near future.

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1,352 - 1,358 of 2,626 reviews

Reviewed 3 December 2013

We stayed here for two nights. We didn't do a lot of research about it but as the reviews were good, we went ahead. We were given room 516 in the Mallory building which is Amazing!!! It overlooks both Mallory Square and the ocean to the north. You can watch the sunset from your balcony,and enjoy the music from three different locations. I note that the music ends by 8 or so, so it isn't a problem and if you close your balcony door you won't hear it inside. The room also had a jacuzzi tub that was actually comfortable for two people. The breakfast served on your balcony is absolutely worthwhile (although we ordered one breakfast for two of us as it's quite generous). I was also impressed with the grounds. They don't have a lot of space so the car park is in the middle of the buildings. They have created this garden canopy above it so that you can't see it at all. We had an issue with the internet and they were very diligent about getting it fixed. The staff are lovely. This was a completely wonderful surprise and I would highly recommend it.

Room Tip: Room 516 has both a west and north ocean view so you can see the sunset. The same room on the 2nd f...
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  • Stayed: December 2013, travelled as a couple
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2  Thank cdnfamilytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 5 December 2013

Thank you for this review! We are so happy to hear how much you loved your stay with us here at Ocean Key! We love to hear how much enjoyed your room, view, Jacuzzi tub and room service! We thank you again for writing this review. We hope to see you again in the near future!

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Reviewed 1 December 2013

There really isn't anything else to say about the Ocean Key Resort that hasn't already been said, except that the reviews are honest! This resort is truly perfection!

We had a one bedroom suite over Duval that we loved so much! People watching is fantastic and the views of Duval and the water were wonderful! Room service is a MUST as it is an experience and the food is fabulous!

This was our first trip to Key West. Perfect destination and perfect hotel! We won't ever try another hotel, as perfection is hard to beat!

  • Stayed: November 2013, travelled as a couple
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Thank artyis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 3 December 2013

Thank you for this wonderful review! We are so glad that you loved our views and your room over looking Duval Street. We love to hear how much you enjoyed room service and our menu selections! We are pleased that your first trip to Key West was such a positive and memorable one. We hope to see you again in the near future!

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Reviewed 19 November 2013

This resort blew us away! In every aspect.

It started off when I called them prior to arrival to ask if i could use an image of the $100 resort credit coupon since I don't have a printer. The front desk employee was so kind and actually offered to print one for me and have it wait for me on arrival. And it was there indeed!

We arrived by car and at first considered trying to park ourselves. Absolutely impossible, so we opted for the $22 valet. Very easy and convenient. The location of the resort is amazing..exactly on the Sunset Pier and the top of the fun area, yet not in a super loud place. The lobby was the best one we saw among all the Waldorfs and whatever else in Key West. It had a spa feel and was nicely decorated. Check in was a breeze and wow..we got a free ocean front suite upgrade! We were vacationing for anniversary and for my husband's birthday, so that was just perfect. When we got to the suite we were stunned. It was also a corner one (room 311) and in the bedroom (yep, separate bedroom) the bed was surrounded by ocean view windows. There was a huge balcony over the water with two sets of comfy tables and chairs. The room decor was stunning!

The bathroom was giant. Like a room on its own. Double sinks, jacuzzi with shutters opening to the bedroom, separate toilet and glass shower. Everything was beautiful! The bed was super soft and comfortable. I just can't express how awesome it was.

We were at first a little worried if that awesome location wouldn't mean too much noise from the restaurant and bar downstairs but it did not. And we are really sensitive to noise. The doors and windows are extra noise insulating. It's almost unreal. The bedroom door to the balcony wasn't closing tight so we called downstairs and the repairman came and fixed it in matter of minutes. I just can't say enough about that room and how awesome it was to sit on the balcony with a glass of wine and watch the boats and sunset.

Service was excellent all around. We had to ask for razors and extra coffee and both came right away. Cleaning was very diligently done. The gym is small, but nice, clean and efficient. I ran outdoors so used it very little for weights only. It has nice cold water and fresh towels. The pool is beautiful and very convenient. Pool service is very good...you can have your umbrella adjusted any way you like it, get drinks, excellent. Sunset view from the pool is also stunning.

We didn't eat at the restaurant but got drinks and they were fantastic.

If you want to run outdoors, please message me directly for running paths :-))

Exceptional hotel..loved it !

Stayed: November 2013, travelled as a couple
2  Thank GizelleAnaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 20 November 2013

Thank you for this magnificent and detailed review! We are so happy that our hotel was able to blow you away! We love to hear how much you enjoyed your stay with us here at Ocean Key. We hope on your next visit you will be able to enjoy a meal at our restaurant! Thanks again for this review! We hope to see you again soon!

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Reviewed 19 November 2013

Absolute Paradise! We went here for our honeymoon, I'd just had a huge drive down to the Keys and was pretty tired, but when we got to our room it was all worth it! Perfect location too, right at the end of Duval Street.

The concierge was great, suggesting some fantastic excursions including a sunset sail around the keys.

You won't be disappointed.

  • Stayed: November 2013, travelled as a couple
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1  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 20 November 2013

Thank you for this lovely review! We are so happy that you enjoyed your stay with us here at Ocean Key. We love to hear how much you liked our location on Duval Street! Thanks again for this review. Stop by and see us again soon!

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Reviewed 18 November 2013

I'm not really sure where to start, but this was a perfect hotel experience.
We felt relaxed as soon as we got out of the car, I knew this was going to be a great 25th Anniversary.
The Ocean Key staff exude excellent customer service! The people I need to mention are Charlie, Alex, Patrick, Adam, Paul and Lisa and the entire staff at the pool. I was almost jealous at the fact that I didnt work there, everyone looks very happy to be there and it shows in how they treat their guests. The rooms are beautiful and spacious, beds are so comfortable and my husband is picky about the mattress he sleeps on and he loved it. I enjoyed lunch by the pool, served quickly and hot, the first day I got the jerk Chicken strips they were excellent. the next day I ordered half dozen oysters they were on ice and really good and really cold! The view from the pool was really great, the view from my room on the 3rd floor over looking Mallory square was really, really great but the view from room 514 was outstanding! What a nice surprise for our 25th. The room or whatever you call that unbelievable spot that we got to enjoy for a couple of days was just perfect.. so was the Moet! We can't thank you enough, I believe Lisa and Patrick had there part in the Moet. Another nice surprise.

I can tell you in one word what I like about Ocean Key Resort..... "EVERYTHING"

We will return to Key West, and Ocean Key Resort is my first choice.
Thanks from Pat and Denis (Tuxman)

Room Tip: View of Ocean or Mallory square are perfect
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  • Stayed: September 2013, travelled as a couple
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1  Thank Pmoquin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 20 November 2013

Thank you for this fantastic review! We are so happy you chose to spend such a special occasion with us here at Ocean Key! We will make sure we let all of our staff members know how much you loved their help during your stay! We are pleased that you were able to enjoy our amenities such as food, rooms, view and beds! We look forward to your return visit! Thanks again for this review!

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Reviewed 18 November 2013

We were back in Key West for another vacation and our usual spot was fully booked so we took a chance on The Ocean Key. What a great surprise it was. It began with fantastic pre-trip assistance from Patrick on the concierge desk who made reserving tours, mopeds restaurants etc a breeze and continued upon check in with a warm welcome from everyone we met. Our partial ocean view suite was very spacious with a separate living room from the bedroom and balcony. The spa tub was HUGE and enjoyed almost every night. The property was spacious and the pool area was fantastic. Thanks to Jessica and Chris who made our stay very enjoyable. They are excellent! I have already reviewed Hot Tin Roof (the hotels restaurant) separately so make sure to check that out as it is also fantastic. The Hotel is right at the bottom of Duval so you are in the heart of it all in Key West. Mallory square is next door and you can literally walk out to the fun on the street. The rooms are spacious and the beds are VERY comfortable. Parts of the room could use a little updating and maybe some paint but overall they are just as the pictures show them. One suggestion I have is to replace the sliding "blind" door with a proper solid one on the toilets as it is not very private. The real charm of this hotel is all the staff we met as they really made our stay ! Great job Ocean Key we will be back !

Stayed: November 2013, travelled as a couple
1  Thank JLBDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceankeyresortandspa, Public Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 19 November 2013

Thank you for this review! We are so happy you picked to stay with us on your trip down to Key West! We are glad you were able to enjoy our location, your view and our spacious rooms! We will make sure Patrick, Jessica and Chris know how much you loved their help during your stay! We want to thank you for taking the time to write this review. We hope you stop by and see us again soon!

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Additional Information about Ocean Key Resort & Spa

Address: 0 Duval Street, Key West, FL 33040-6611
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Key West
#3 Green Hotel in Key West
#3 Top resorts Hotel in Key West
#5 Luxury Hotel in Key West
Price Range: £231 - £706 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Key Resort & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
Contemporary Waterfront Resort located in the heart of Old Town Key West at Mallory Square, where the Atlantic & the Gulf meet. ... more   less 
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Also Known As:
Ocean Key Resort And Spa
Ocean Key Hotel Key West
Ocean Key House Key West
Ocean Key Resort & Spa Key West, Florida

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