We stayed here for 4 nights during our trip and overall we were pleased but we did have a few problems.
We were given room 307 which had a partial sea view. Unfortunately this room is next to the air conditioning unit which is unbelievably noisy. The toilet flush broke in this room and upon closer inspection it had been repaired with a safety pin. Not what I expect from a 4 star hotel.
We complained to reception the next day and the receptionist was extremely helpful and moved us to room 507. This was far nicer as it had vaulted ceilings.
I had emailed in advance to make sure we had a feather free room due to my allergies and this was not done before our arrival. We did just get a blanket as they did not have any light duvets which were feather free.
The location of the hotel is second to none and this is what you are paying for.
We booked an excursion via the concierge for a jet ski trip which should have been $130 each. We managed to get him down to $100 dollars and after being made to think we had a great deal we looked elsewhere to find that the normal amount is $100 for the same trip. So my advice is look elsewhere if booking excursions.
The rooms need updating and the step up into the jacuzzi to have a shower is a bit ridiculous as I am sure some one has probably hurt themselves are the step is big.
If you want to be in the best location then this is the hotel but remember you are paying for the location and not a 4 star room.
- Official Description (provided by the hotel):
- Contemporary Waterfront Resort located in the heart of Old Town Key West at Mallory Square, where the Atlantic & the Gulf meet. ... more less
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- Also Known As:
- Ocean Key Hotel Key West
- Ocean Key Resort And Spa
- Ocean Key House Key West
- Ocean Key Resort & Spa Key West, Florida