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Ocean Key Resort & Spa
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2,272 - 2,277 of 2,760 reviews
Reviewed 4 January 2009

We stayed at the Ocean Key Resort for 3 nights and had a great stay. We paid just under 400$ (excluding tax) per night for 2 people for a Deluxe Oceanfront Guestroom. Not cheap, but the Christmas period is very expensive in Key West, and the views from our balcony was so awesome it was just worth every cent. The room was very spacious, with a really comfortable king size bed and well appointed facilities.

Overall the hotel is really nice; it has a great laid-back atmosphere, incredible views (especially at sunset), top location (right next to where all the action is but still noise-free at night), and although it lacks the little touches and seemless luxury services to be a true 5-star, it is still a great place to stay. Out of the hotel facilities:
- the pool/whirlpool area is lovely, warm water, great chairs, cocktail/food bar. Minor negative points are the few people who "reserve" their chairs early in the morning (which is rude and annoying, and the staff isn't doing much about it), and the fact that in the afternoon it tends to get taken over by kids.
- the main restaurant is nice, a little pricey, and although our waiter was a little slow, he did throw in the wine for free even though we hadn't complained.
- the "sunset pier" (casual tikki-ish bar belonging to the hotel) right next door is great, with a nice laid-back atmosphere and a live band in the evening.
- room service is good, and a must for having breakfast on the balcony (same price as having it in the restaurant).
- the spa seems nice but the treatments are really expensive so we skipped this.

The resort is also by the dock where all the large cruise ships stop by (there are new ones everyday, arriving early in the morning and leaving at night). What this means is that there are days where the water views from the pool of the west-facing rooms are completely blocked by the massive boats, so it is worth asking for a north-west facing room (which we had) which still leaves great views at all times.

Valet parking is available from the hotel at 20$ a day, which is cheaper than the other car parks in Key West.

  • Stayed: December 2008, travelled as a couple
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2  Thank RabbitFlat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2009

Sadly, the first impression of this incredibly expensive hotel continued,throughout our stay which is that the hotel is mostly staffed by young college students who have no real idea how to treat their guests and that it plays on the fact that it's in a fantastic location for Key West.. We arrived late in the evening, 10.00pm, after being delayed by bad weather on our flight. We were tired and hungry. The young man at reception barely looked up from his computer and made no real effort to welcome us. He told us to wait with the car while a porter came down, and left us standing in the street outside for several minutes. The porter came and took us to the room. We had booked an expensive suite for 2 nights., (this was our Christmas treat) and it all felt a little too worn for the high price we were paying. The kitchen was tatty, the lights didn't work, the microwave, fridge and cupboards were all definitely old and knocked around. It was grubby and made us feel like we didn't want to use it. We were really hungry so went down to reception again to see if we could get some food. The guy told us we were too late for the restaurant, there was no room service and was really unhelpful with any positive suggestions. We ended up going next door to a CVS and buying soup and crackers, which we heated up in the dirty kitchen. There were not enough spoons for 5 of us.
The following morning, walking to breakfast we passed several staff members none of whom said good morning or even smiled. The breakfast was incredibly expensive, and not very flexible. The waiter was not great and forgot things we had ordered.
The pool area is small and people had saved their sun loungers without using them, so it was hard to find one out of the breeze.
This was not value for money. and not even luxurious indulgence. Ridiculously over priced and poorly run. Even when we checked out the porter said he would pack the car up while we went out for a last walk up the main street. When we came back we discovered he hadn't locked the car up, and it had all our passports, computers and luggage inside. The car was accessible to the street and anyone could have walked in. Don't waste your money on this hotel.

  • Stayed: December 2008, travelled with family
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3  Thank helen94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2008

We just got back from our X-Mas vacation at the Ocean Key Resort & Spa. We usually go home to NY for the Holidays but this year my wife and I decided to have some fun instead. If you are looking for a nice hotel with above average service and great rooms in a party town full of drunks and cruise ship tourists this place will suit you fine. We booked through perfect escapes and got a free room upgrade and three free breakfasts at the hotel restaurant.
The room itself was pretty. It was nicely decorated and appointed with a mix of traditional Key West styling and modern amenities. It had a great View; two flat screen TV’s and a great bathroom with a jetted tub and marble everywhere. We had a balcony that looked out over the Gulf and Mallory square where the sunset fair goes on every night.
The pool area of the hotel was also well appointed and decorated. There is a nice view of the gulf from the pool deck and the minimalist key lime accented furniture and towels add to that luxury hotel feel. The poolside bar whips up made to order tropical drinks and food from the hotel restaurant can be ordered as well.
The best thing about this place is the location. It is at 0 Duvall St. You can walk to most anything in the town from there. Sloppy Joes is 2 blocks away. Hogs breath is maybe 50 yards from the hotel. The Mariners museum and ship wreck historium are right outside your door. Greene St. is also a stone’s throw away and you can walk to the wharf.
I thoroughly enjoyed my Christmas holiday in Key West and would recommend staying at Ocean Key for people that are looking for a luxury style resort without breaking the bank.

  • Stayed: December 2008, travelled as a couple
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2  Thank cmmonaco78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2008

My wife and I really enjoyed our stay at the Ocean Key Resort. We switched our reservation from the Westin a few days before our trip based on reviews we read on TripAdvisor about the construction there and some recent issues with Starwood. We may have had a wonderful stay at the Westin had we gone there, but we were pleased with our decision to stay at the Ocean Key.

The Ocean Key is in an awesome location in Key West. It's right on the water, right beside Mallory Square, and right on Duval Street. You can walk to pretty much everything Key West has to offer. We booked our room through Travelocity, and there was a slight problem with that when we checked in. They didn't have our reservation in their system. Fortunately, I had printed out my Travelocity confirmation since I was charged in full at time of booking (in retrospect, I should have called in advance to confirm my reservation). The front desk person took the printed confirmation and said he would go talk to his manager to sort out the problem. It only took about 10 minutes, and he came back and said everything was taken care of and gave us a complimentary upgrade to an Ocean Front room (we had paid for Old Town view).

I've done a lot of traveling, and this was one of the nicer rooms I've stayed in. We had a great view of the water and could even see the sunset from our balcony. There is a large sitting area with a flat screen tv (no HD but we didn't spend much time in the room watching tv anyway) in addition to the bed area. The bathroom was roomy as well with a large tub and double sinks. One neat thing they do that I haven't seen at other hotels is that they let you choose the time window for getting your room serviced. There are 5 or so time slots during the day that you can choose and you just hang the form on your doorknob before going to bed.

The pool area is nice, though it can be blocked if there is a big cruise ship docked there. You can google the cruise ship schedule to see when ships will be docked there. It is also not that big and can get crowded during the day.

We had a great time in Key West. There are a lot of great restaurants to choose from. We also enjoyed biking around town. It's a very bike-friendly place since there's not a ton of traffic and it's really flat. I would also recommend a sunset sailing cruise.

  • Stayed: November 2008, travelled as a couple
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3  Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2008

Nearly all of the reviews appear to be discussing the ocean view or upgraded rooms. My wife and I were not upgraded --- we were put in the basic Jr. Suite I reserved. It was dirty, dated and smelled funny. The bed was good. The bathroom was dank and horrible. The sitting area was in 1980s style with a nice flat screen TV. The room as a whole needs a serious update. We really did not care for the used Q-tip on the floor when we entered the room. One definite high point --- the staff was courteous, attentive and helpful. Also, the location is great. I can only assume that you are paying for the location when you book a Jr. Suite. Otherwise, it is not at all worth it.

For the price we paid, we could easily have stayed at any number of nicer hotels on the island. We left after one night and moved to the wonderful Hyatt Key West three blocks away.

  • Stayed: December 2008, travelled as a couple
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3  Thank trey772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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