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All reviews sunset pier mallory square hot tin roof liquid lounge junior suite end of duval street perfect location ocean view jacuzzi tub cruise ship pool staff valet parking beautiful resort pool area beautiful room the entire staff pier house
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Reviewed 1 December 2016

Hotel is very pricey but most in keywest are anyway..perfect location right in middle of the action...great sunset views....get a ocean side room best views of amazing sunsets...they charge to use the bath soaps and shower gels so bring your own or trip across street to cvs and purchase your own....

Room tip: ocean side rooms have best sunset views
Date of stay: November 2016
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Scooter0121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 2 December 2016

Scooter0121,

Thank you for choosing the Ocean Key Resort & Spa during your recent trip to Key West. We have a convenient location, with all of the islands attractions close by. We have many different room types, this is why we always suggest speaking with our in house reservations team to help book the perfect room. Our in room bath soaps and shower gels are complimentary to use, there is only a charge if you decide to take them home with you. We hope to have you back again soon!

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Reviewed 29 November 2016 via mobile

Ocean Key House is located on the best spot on the whole island,. Being right on the water, the sunset views are spectacular! You are also within walking distance to all shops, restaurants, bars, sightseeing, and water sports. Therefore, no rental car needed. The pool and restaurants are great. No complaints.
We rented a 2 bar/2 bath suite which was laid out and furnished beautifully. However, the unit & deck needs a good cleaning. The grout on the floors is black & the baseboards haven't been cleaned in months. The deck was spacious with a beautiful view, but dirty & the doors were covered with mold. Nothing a good power washing couldn't fix!

Date of stay: November 2016
Trip type: Travelled with family
1  Thank abillups
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 30 November 2016

abillups,

Thank you for sharing your review with TripAdvisor regarding your recent stay at the Ocean Key Resort & Spa. I am happy to hear that you found our location convenient and views spectacular. I am disappointed to hear about the condition of the room that you were in, and have spoken to our housekeeping department who will be inspecting and getting a deep clean in all rooms in the coming weeks. We appreciate your feedback and look forward to having you back soon.

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Reviewed 28 November 2016

My wife and I had a vacation that we will never forget. Everything about Ocean Key was wonderful. The entire staff was as friendly and helpful as we have ever seen. The location is the best. The food was wonderful. Cannot wait to go back.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Tony T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 29 November 2016

Tony T,

Thank you for sharing such a wonderful review of your time at the Ocean Key Resort & Spa. Our entire staff takes great pride in customer service and going above and beyond to provide a wonderful guest experience. We hope to have you back soon!!

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Reviewed 27 November 2016

The perfect location to stay for visiting Key West and wanting to be in the center of all activities. Close to restaurants and drinking establishments. The Ocean Key does have great food and room service was very quick.
We had our five year old granddaughter with us and she was never bored with the pool, butterfly museum, dolphin watching, aquarium and lighthouse tour. Close to renting scooters and arranging activities.

Date of stay: November 2016
Thank Springtime52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 28 November 2016

Springtime52,

Thank you for sharing your experience with the Ocean Key Resort. We are thrilled that you and your family had such a great time. Our location is perfect for all travelers, with all of the islands attractions just outside of our front door. We hope to have you back again soon!

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Reviewed 25 November 2016

This is a nice place but it's not what I would call a "resort."

First the good: the staff is terrific, accommodating and service oriented. Everyone was extremely welcoming and helpful. The food is quite good. The Hot Tin Roof is one of the best restaurants in town and holds up to any big city food restaurant. Rooms are large, airy and clean. All very pleasant.

We found the actual facility too noisy and too sprawling. Huge cruise ships pull in next-door every day and with that comes fog horns, very loud music and chaos.

There is no beach on the premises.
The spa is not great- save your money. Four of us had massages and no one was satisfied. They were typical hotel massages where they drown you in oil- but no real deep tissue work. Also had a pedicure which was mediocre.
The one bright spot were facials, which were terrific.

Room tip: Ask for ocean view
Date of stay: November 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank washdctraveler23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 28 November 2016

washdctraveler23,

Thank you for choosing the Ocean Key Resort & Spa during your recent trip to Key West. I would like to thank you for such kind words regarding our staff and restaurant, and apologize for not living up to your expectations in the spa. We appreciate your feedback and hope to have you with us again.

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