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“First visit to Key West”

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Best Western Hibiscus Motel
Ranked #16 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 3 May 2014

We enjoyed this hotel, exterior is attractive, very helpful and friendly front desk personnel, room was very clean and modern and pool area was very pretty!The location was ideal for us,just a few blocks from Duvall making it great for walking and seeing the sights. The breakfast area is small but you can eat outside ,and food selections somewhat limited.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
Thank Carolou G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,160 - 1,166 of 2,534 reviews

Reviewed 2 May 2014

If first impressions count then this hotel hit a big negative with us. We thought it may have been just us, but three other reviews in the past week confirm that management really need to deal with staff issues at reception. Now I can't say that the female receptionist that we checked in with was actually rude but she certainly didn't exude any warmth, empathy, pleasantness or friendliness - in fact we almost felt we had to apologise for having the audacity to want to stay there ! There was no 'please' thank you' or 'enjoy your stay' and when she needed to see our passport it was just 'Passport' and a hand held out. Dreadful service.

Having got that off my chest, what about the hotel itself ? Well, it's situated in a quiet area of Key West and about a 20 minute walk to Mallory Square where all the 'action' is which may, or may not, suit all guests. It can be quite a walk if there is a blazing sun burning down but if you are not in a particular hurry and don't mind the walk it's fine.
Our room was of a good size, clean and tidy with a comfortable bed. However, our sink and table were infested with very small black mites and although I'm sure they were harmless it wasn't the best early morning surprise to find 20-30 of them in your sink when we got up. Now this may have just been a problem exclusive to our room but it was one we could have done without.

Breakfast was rather uninspiring - in fact we had a bigger and better choice staying at a Travelodge on the way to Key West at a third of the price.

Accommodation in Key West is undoubtedly on the expensive side and the Hibiscus rather falls into that category. I have to say that for the money I paid I would certainly have expected something better and a decidedly more welcoming attitude from the reception staff.

  • Stayed: April 2014, travelled as a couple
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2  Thank Tillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dBranham, General Manager at Best Western Hibiscus Motel, responded to this reviewResponded 12 May 2014

Sorry about the service - we are working on it. Thanks for posting and allowing us to make improvements.

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Reviewed 28 April 2014

Very inviting with the pool in the courtyard. Room was comfortable and décor was perfect. Just a couple blocks to beach and plenty nearby. Also nice to be in a quieter area of the Island. Enjoyed the stay.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank rocker432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

Convenient to Duval-Clean & comfortable- nice pool area-breakfast was good-more than enough to start your day friendly staff courteous especially at breakfast-convenient to everything-hope to stay there again-good value!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank H7575ZOmichaelg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dBranham, General Manager at Best Western Hibiscus Motel, responded to this reviewResponded 11 July 2014

Thanks for posting!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

We enjoyed staying at the Best Western Hibiscus. It was close to all points of interest, free parking and room was very clean and comfortable. The woman at the front desk could not have been nicer. She upgraded us to pool side rooms which were really nice. Breakfast was also good. We would recommend staying here.

  • Stayed: April 2014, travelled with family
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1  Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

Was one of the best motels that we have stayed at . Very convenient to all of the attractions, Very clean and the morning breakfast was outstanding. Any questions that you had, all you had to do was ask.

  • Stayed: March 2014, travelled as a couple
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Thank ccreinsel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dBranham, General Manager at Best Western Hibiscus Motel, responded to this reviewResponded 11 July 2014

Thanks for posting! We appreciate your comments here and thank you for your business!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

My wife and I stayed here the night before we went camping on the Dry Tortugas. We just needed a place to crash since we had to be at the dock at 6:30am the next morning. This place was perfect. Walking distance to Duval Street. VERY reasonably priced, considering it's Key West. Highly recommend it for those just looking for a place to stay before heading out to the Dry Tortugas for a few nights.

  • Stayed: June 2013, travelled as a couple
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Thank rthiessen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hibiscus Motel

Address: 1313 Simonton St, Key West, FL 33040-3113
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 51 Hotels in Key West
Price Range: £129 - £375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Hibiscus Motel 3.5*
Number of rooms: 61
Official Description (provided by the hotel):
Explore the excitement of Duval Street and downtown Key West, then return to your cool spacious room at our Key West hotel.Located at the southernmost point of the state, visitors at our Key West hotel are here to enjoy paradise. We offer free parking, and we’re just one block away from famous Duval Street. While parking is free, most guests don’t need a car since you can walk to the area’s best attractions. The beach is three blocks away, and guests feel right at home in a quiet neighborhood that’s close to everything.From Fantasy Fest to World Offshore Powerboat Races, there’s always something exciting happening near our Key West hotel. The World Sailfish Championship is held here, and the Hemingway Days Festival is fun for the entire family. Whether you want to simply relax on the beach or are staying at our Key West hotel for a special event, our friendly staff members always strive to make your stay as enjoyable as possible.Large rooms and free Wi-Fi are included. There are no resort fees here, but our Key West hotel guests certainly feel like they’re at a world-class resort. There’s a great heated pool where relaxation comes easily, and it’s the perfect place to wind down after a day of exploration and adventure. Central to all top food options, bars and attractions, most guests spend their days strolling around the neighborhoods and beaches.We welcome couples, families and solo travelers at our Key West hotel. Consider a nearby surfing lesson or spend the day on the waters fishing. Key West is known for a life of leisure, and that’s exactly what our guests experience. Whether you’re here for an extended stay or just the weekend, be treated to the best in service and top quality amenities. Book your room at BEST WESTERN Hibiscus Motel today and get ready for the tropics! ... more   less 
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Also Known As:
Best Western Plus Hibiscus Hotel Key West
Best Western Key West
Best Western Hibiscus Hotel
Key West Best Western
Best Western Hibiscus Motel Key West, Florida

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