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“Lush tropical grounds, nice breakfast, but ...”
Review of Heron House

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Heron House
Ranked #56 of 77 Key West B&B and Inns
Reviewed 5 April 2014

We arrived around 7pm, a clerk checked us in.Our poolside room smelled so bad and sharply of mold/mildew, but we thought once the air kicks in it will go away. Not so, we both developed horrible headaches, did not sleep, air conditioner noisy, ineffective, cracked floor tiles under a dusty carpet, fan in bathroom super noisy. Requested and got a so called Garden room with a small, sunny, neglected porch, messy, tired plants, (I cleaned them up, watered them) ratty chairs, I requested a simple blanket since the comforter looked questionable, they gave us a nasty blanket with a big burned spot in it, and part of the blanket cut off, so we just used the sheet as a cover. Breakfast was plentiful, helpful, friendly employee kept the buffet stocked. Pool messy with leaves etc, sanitation questionable but still okay. We never saw an inn keeper, just a sorrowful looking manager who when outside was very skilled at totally ignoring guests to the point of being rude.It was very clear he did not like his job or the guests, I actually felt sorry for him...He did give us a little smile when we checked out.. wow.. I am not sure how this place can pass a health inspection, or if it EVER had one. I stripped our bed when we left, Could not believe what I saw. it was pretty awful, but also a rather strange, skillfully layered mess: Mattress encased in ripped greyish plastic, on top one of the ratty, lumpy, OLD comforters (both our rooms had nasty comforters, did not even want to touch them) loosely covered by an old blanket which was "studded" with escaped prickly feathers, then a really sorry excuse for a mattress pad and then the thinnest, most worn dingy grey sheets. If I had seen this whole mess under the sheets the first night I would have been sick, but on the plus side, the threadbare sheets seemed clean, we did not catch anything, We travel to a lot of B&Bs, they are generally fine, this one has to be the worst we have ever encountered. Our room was $250.- per night, but even for half that it was still a disgrace. With a lot of effort and investment by the owners it could be a great place again. We talked to some other guests, they mentioned the musty smell too, but apparently not as bad as our first room. We have to give praise to the people who put on the breakfast buffet and cleaned the rooms, they gave it their best with what they had to work with.

Room Tip: Don't know what the other rooms looked like, but the little outside area by the garden room was...
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  • Stayed: March 2014, travelled as a couple
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2  Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 - 155 of 465 reviews

Reviewed 28 March 2014

Just one block off Duval Street, but quietly situated behind beautiful landscaping and fencing, the Heron House has become our inn of choice in Key West. The rooms are clean and cool, the bedding fresh and comfortable, the pool area quiet and shaded. Breakfast each morning includes a daily hot special and stacks of newpapers. The staff is pleasant and immediately attentive to any issues. Happy hour in the breezeway is only on weekends, unfortunately.

  • Stayed: March 2014, travelled as a couple
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Thank Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

My husband and I stayed at the Heron House the end of Feb. 2014 with another couple. We went to Key West to see the famous Great Lakes singer, Pat Dailey at Sloppy Joes. Both couples had junior suites with balconies. The rooms were very large. One room was rather grand but with a smaller balcony. The other suite was smaller but had a huge balcony. The grounds are lush with tropical plants, a waterfall and an aquarium. While there is a sign in the lobby requesting no cell phones, I took that to mean in the public areas where you might annoy others. And the sign regarding drugs and alcohol merely requested no abuse. There were wine bottle openers provided in our rooms. The location is great. It is only a couple blocks from Duval St., and all the action, yet far enough away to be quiet. Parking is street parking and not free in the near vicinity. The best thing about breakfast was being able to sit in the courtyard. Although I don't give the bed and bedding the highest rating, I slept well. I'm very picky about hotel beds. No fitness center or room service available at this Inn.

Room Tip: Ask for a Jr.. Suite with balcony.
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  • Stayed: February 2014, travelled as a couple
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1  Thank DAKOTA39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

It has a beautiful courtyard, lovely cottages, and a nice pool. The courtyard is private and secure from the public. It had bistro tables and wicker chairs. Many guests sat outside with glasses of wine prior to evening out. Everyone was friendly. The interior of the cottages are darling! Very clean, updated, and comfortable. Heron offered a full breakfast each morning. The guests we met were repeat guests, and some were booking a cottage for the following year. I highly recommend.

Room Tip: Room facing the court yard and pool.
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  • Stayed: February 2014, travelled as a couple
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1  Thank ktyrrell2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

My partner and I recently stayed at this wonderful Oasis on Simonton Street for 5 days. This bed and breakfast is outstanding, super quiet, beautifully landscaping, clean big spacious room.

We utterly enjoyed the visits from the resident cat welcome us to our room and visited with us every day. I alway appriciate seeing resident pet during our B&B's stays; they make you feel at home and welcome.

Restuarants, snack and provisions, bars, shopping all within walking distance. The Heron House staff is very accommodating, we arrived later than expected and everything was ready for us. Room keys in a lock box with a map to our suite. The B&B served up a nice breakfast each day with something for everyone. The pool is attractive and nice, deck / patio provided just the right amount of privacy. Thank you Heron House for a wonderful stay. We wish we could have enjoyed your facility longer but we will be back soon. Parking was a breeze we parked on Fleming Street during our entire stay without any problem.

Room Tip: Choose a room with a king bed and patio, if possible. We loved room 42 second floor and secluded.
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  • Stayed: January 2014, travelled as a couple
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1  Thank Art N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

Greeted warmly by host, Roman, our rooms were clean bright spacious and welcoming. Small tv, giant bed...very comfy. In key west this b&b is located in a quiet street away from the crazy cheesy Duval st. Easy walk to all the restos and tourist spots including the docks. Better to walk everywhere or taxi, bike...driving is a hassle.
Nice jacuzzi in main courtyard yard where guests chat and exchange food reviews. Breakfast coffee doesn't start until 8:30 so walk around corner to good bakery for better coffee...opens at 7!
Heron house with friendly host definitely a good choice. Enjoyed our stay.

Stayed: December 2013, travelled with friends
1  Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

Have been to Heron House 3 times in recent years but this most recent visit in Nov 2013 was disappointing. The property is not up to prior standards. Water bug in bathroom, slow draining sink, damaged umbrella on sun deck. Sun deck furniture rather old and worn. Buildings need power wash and paint. Sorry to see this as this was a wonderful property but it appears the owners are not keeping up with the maintenance. Will probably not return.

  • Stayed: November 2013, travelled as a couple
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4  Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heron House

Address: 512 Simonton St, Key West, FL 33040-6832
Region: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #56 of 77 B&Bs / Inns in Key West
Price Range: £119 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heron House 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Private Retreat situated in the heart of Old Town; 1 block from Duval Street & 4 blocks from Hemingway House. ... more   less 
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Also Known As:
Heron House Hotel Key West
Heron House Key West, Florida

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