We arrived around 7pm, a clerk checked us in.Our poolside room smelled so bad and sharply of mold/mildew, but we thought once the air kicks in it will go away. Not so, we both developed horrible headaches, did not sleep, air conditioner noisy, ineffective, cracked floor tiles under a dusty carpet, fan in bathroom super noisy. Requested and got a so called Garden room with a small, sunny, neglected porch, messy, tired plants, (I cleaned them up, watered them) ratty chairs, I requested a simple blanket since the comforter looked questionable, they gave us a nasty blanket with a big burned spot in it, and part of the blanket cut off, so we just used the sheet as a cover. Breakfast was plentiful, helpful, friendly employee kept the buffet stocked. Pool messy with leaves etc, sanitation questionable but still okay. We never saw an inn keeper, just a sorrowful looking manager who when outside was very skilled at totally ignoring guests to the point of being rude.It was very clear he did not like his job or the guests, I actually felt sorry for him...He did give us a little smile when we checked out.. wow.. I am not sure how this place can pass a health inspection, or if it EVER had one. I stripped our bed when we left, Could not believe what I saw. it was pretty awful, but also a rather strange, skillfully layered mess: Mattress encased in ripped greyish plastic, on top one of the ratty, lumpy, OLD comforters (both our rooms had nasty comforters, did not even want to touch them) loosely covered by an old blanket which was "studded" with escaped prickly feathers, then a really sorry excuse for a mattress pad and then the thinnest, most worn dingy grey sheets. If I had seen this whole mess under the sheets the first night I would have been sick, but on the plus side, the threadbare sheets seemed clean, we did not catch anything, We travel to a lot of B&Bs, they are generally fine, this one has to be the worst we have ever encountered. Our room was $250.- per night, but even for half that it was still a disgrace. With a lot of effort and investment by the owners it could be a great place again. We talked to some other guests, they mentioned the musty smell too, but apparently not as bad as our first room. We have to give praise to the people who put on the breakfast buffet and cleaned the rooms, they gave it their best with what they had to work with.
- Official Description (provided by the hotel):
- Private Retreat situated in the heart of Old Town; 1 block from Duval Street & 4 blocks from Hemingway House. ... more less
- Reservation Options:
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- Also Known As:
- Heron House Hotel Key West
- Heron House Key West, Florida