Visitors beware!! This hotel uses a very strongly scented detergent or spray on their bed linens. At first it seems innocent, but after lying in the bed for about an hour it becomes oppressive. I tried stripping off the sheets but the scent is so strong it permeates into the mattress itself. I had a headache all night from the scent and my spouse's throat closed up. The next morning before check out time, I went down to the office to check out. Having walked in the night before without a reservation we had taken the room for 4 nights. The front desk refused to refund the remaining three nights citing a policy of no refunds for early check out. I could understand this policy if this had been a long standing reservation and not a last minute walk in. The front desk was rude and would not budge and could care less that I was experiencing health issues in the room. I really wanted to like this place. It is newly renovated with nice grounds and a good location. However, the true mark of a good hotel is their level of service and how the treat their patrons. Had they attempted to accommodate me, offer options to try to correct the problem or even just apologize I would have been ok with the situation.
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- Also Known As:
- Silver Palms Hotel Key West
- Silver Palms Inn Key West, Florida