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“Visitors beware of strong scented sheets”
Review of Silver Palms Inn

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Silver Palms Inn
Ranked #12 of 51 Hotels in Key West
Certificate of Excellence
SF
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Visitors beware of strong scented sheets”
Reviewed 5 December 2011

Visitors beware!! This hotel uses a very strongly scented detergent or spray on their bed linens. At first it seems innocent, but after lying in the bed for about an hour it becomes oppressive. I tried stripping off the sheets but the scent is so strong it permeates into the mattress itself. I had a headache all night from the scent and my spouse's throat closed up. The next morning before check out time, I went down to the office to check out. Having walked in the night before without a reservation we had taken the room for 4 nights. The front desk refused to refund the remaining three nights citing a policy of no refunds for early check out. I could understand this policy if this had been a long standing reservation and not a last minute walk in. The front desk was rude and would not budge and could care less that I was experiencing health issues in the room. I really wanted to like this place. It is newly renovated with nice grounds and a good location. However, the true mark of a good hotel is their level of service and how the treat their patrons. Had they attempted to accommodate me, offer options to try to correct the problem or even just apologize I would have been ok with the situation.

Room Tip: If you are at all sensitive to scents or detergents stay away from this hotel!
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  • Stayed December 2011, travelled as a couple
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Helpful?
3 Thank BrianD745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tejnut, Guest Relations Manager at Silver Palms Inn, responded to this review, 22 December 2011
We appreciate your comments and thank you for staying with us. Being relatively new to our team, the agent at the Front Desk was simply stating the policy. Once the agent had spoke with management about your specific situation and seeing that you were a ‘walk-in’ customer and stayed only one night, it was decided to only charge for that one night only and you were notified immediately. Seeing that a situation like this can occur again we have changed the way we train new agents at the desk so as to provide that extra bit of customer service in similar situations in the future. As a brand new property built from the ground up last year, we wanted to have an Eco-Friendly initiative. The products used to clean our linens and the rooms helped us achieve our “Green” certification from the State of Florida and are appreciated by the many wonderful animals in nature. In addition to using these products we have beautiful tile floors and use hypoallergenic pillows and duvets to accommodate even the most sensitive of people.
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Rating summary
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  • Sleep Quality
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English first
Irving, TX
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 December 2011

This hotel is a great value. It's only 4 blocks from Duval and all the things happening there. The room was clean & bright. Beautiful shutters on the windows and even a small patio. Free parking was great as well. We spent our honeymoon there and really enjoyed it.

  • Stayed November 2011, travelled as a couple
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Helpful?
1 Thank Jenper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tejnut, Guest Relations Manager at Silver Palms Inn, responded to this review, 22 December 2011
Thank you for your wonderful comments. Honeymoons are special and we thank you for selecting our property as your place to stay and celebrate your union. We will continue to deliver free parking, as well as free wi-fi, free modest breakfast, and wonderful rooms with balcony views. Again, Congratulations.
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CT
Level Contributor
173 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 December 2011

We found this hotel through the tourist information bureau in Key West. They got us a lovely room for less money than any of the discount places on the web. There is underground parking, free internet and phone, a small pool and breakfast included. Our Jr. Suite turned out to be on the main road and noisy - a local rooster and traffic at all hours. They are moving us to a smaller room - no couch and second TV - but two queen beds that will be quieter today. Breakfast was excellent - best croissants that I have had in a very long time. Would recommend this hotel in a heartbeat.

Room Tip: Ask for a room that is not on the road. Unfortunately all the Jr. Suites and handicapped rooms are...
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  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank CTNan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cape may, nj
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 November 2011

This was a girlfriend get away. We found The Silver Palms on the Key West website. We loved that it was "green". We were only going to spend four days in KW but after we arrived we decided to stay the whole week. Our room was comfortable and quiet. Very clean. The location was perfect for what we wanted to do. This hotel is perfect for a quiet stay just far enough away from Duvel St. We rented bikes and never had to move our car (free parking is a huge bonus). The pool was lovely but a little cold. Breakfast each morning was just enough. Everyone we dealt with was very nice and accomadating.

Room Tip: Our room over looking the side parking lot was quiet most of the time except late at night we heard...
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  • Stayed November 2011, travelled with friends
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Helpful?
1 Thank capemaydonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, England
Level Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 November 2011

New clean hotel in great location for getting to the main attractions of Key West. Room large and only drawback was lack of storage space particularly in the bathroom.
Staff helpful and friendly. Good free breakfast. Car parking an asset.

  • Stayed November 2011, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank BarryRolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenosha, WI
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 November 2011

My wife and I drove down from Orlando to hang out in Key West for a day and stayed over night at this great place. It was great to have parking. It seemed almost brand new with really neat "green" features built into the room. The lights turned off when leaving, etc.
It had a nice pool and friendly staff. We were able to walk to most things, which is great.

  • Stayed January 2011, travelled as a couple
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Helpful?
2 Thank JerryKenosha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2011

My mom and I stayed in one of their pool view, 2 Queen rooms on the third floor. The rooms are beautiful...very tastefully done. The beds are very comfortable and everything is very clean. They also have this green thing going, so you have to put your key in the light switch to turn on the electricity in the room. Overall, I was very happy with the room, the staff and the location. The only complaint I would have is that there is very little storage in the room. The dresser only had 3 drawers and the bathroom counter was very small. The counter is outside of the bathroom itself, so there is no storage in the bathroom.

  • Stayed October 2011, travelled with family
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Helpful?
1 Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Palms Inn

Property: Silver Palms Inn
Address: 830 Truman Avenue, Key West, FL 33040-6426
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 51 Hotels in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Silver Palms Inn 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Silver Palms Hotel Key West
Silver Palms Inn Key West, Florida

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