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“Best Place To Stay”
Review of Silver Palms Inn

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Silver Palms Inn
Ranked #11 of 51 Hotels in Key West
Certificate of Excellence
Tampa, Florida
1 review
“Best Place To Stay”
Reviewed 19 February 2012

I come to Key West usually twice a year and typically choose to stay at either the Southermost on the Beach or the Orchid Key. During my most recent visit to Key West I decided to stay at the Silver Palms and my experience was Wonderful!. The hotel is close to the famous duval street, great restaurant, and the beach- so no need to take a car. For breakfast there were tasty croissants, pastries, fruit. cereal, juices and coffee. Service at the hotel was incredible with the entire staff being very helpful. I will be staying at this hotel every time I come down.

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin C, Guest Relations Manager at Silver Palms Inn, responded to this review, 23 February 2012
Dear James D,

On behalf of the Silver Palms Inn we thank you for the review. It's great you were able to try us for the first time and enjoyed everything the hotel has to offer. We look forward to you staying with us again. Whenever you are ready to come to Key West just give us a call in advance and we would be happy to book you a lovely room.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (346)
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Minneapolis, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2012

Loved this hotel, room was spacious and clean. Loved that they included breakfast and parking unlike many other hotel I looked at in this price range. Also loved that they included coupons for restaurants (just ask). Perfect distance from the bars and entertainment, about 3 blocks, close enough to walk to everything, but far enough away that is quiet when you want to sleep. Staff was friendly and helpful, although didn't have much interaction with housekeeping, we choose to straighten and clean our own room and didn't have the sheets changed. There were not a ton if frills in this hotel but we weren't expecting them.
Bottom line I would stay here again if I go back to Key West!!!

Room Tip: Some of the room patios look out onto a kind of dirty side street. Wasn't a big deal to us we we...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank MommyRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin C, Guest Relations Manager at Silver Palms Inn, responded to this review, 23 February 2012
Dear MommyRed,

Thank you for the recent review of our property. It pleases us to hear you enjoyed your stay with us as well as your stay in Key West. We also take great pride in hearing that our staff was able to accommodate you during the course of your stay. We look forward to you staying with us again on your return trip to Key West.
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Warrenton, Virginia
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 15 February 2012

silver palms was a great place to stay. central to old town key west so we could walk to everything we wanted. service was great. the breakfast was fresh with good choices. room was clean and comfortable. staff was great. will stay there again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ghthd86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin C, Guest Relations Manager at Silver Palms Inn, responded to this review, 23 February 2012
Dear ghthd86,

Thank you for taking the time to write us a review. It's good to hear you enjoyed the short walk to all the attractions as well as the modest breakfast here at the hotel. Please be sure to call us in advance the next time you would like to come to Key West as we look forward to seeing you again.
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MidAtlantic
Level 4 Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 February 2012

The rooms are very nice, but there is no hot tub, the pool closes at sunset, no restaurant or bar, views of the parking lot from every room. Breakfast ala comfort inn. No room service. etc. Good location and nice rooms, but no frills.

  • Stayed February 2012, travelled with friends
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Helpful?
Thank PhiloFarnsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin C, Guest Relations Manager at Silver Palms Inn, responded to this review, 23 February 2012
Dear PhiloFarnsworth,

Thank you for your kind review. Currently you are correct as we do not offer “room service” where one can place an order for a service such as food via the hotel and have it delivered to the room. We are glad to hear you enjoyed our beautiful spacious rooms that include free services such as a free modest breakfast, free parking (In the heart of Old Town, Key West), free Wi-Fi, fitness room, free concierge services and access to our wonderful heated salt water pool.
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Warsaw, Poland
1 review
Reviewed 10 February 2012

We stayed for 1 night at the beginning of February 2012. The room was superb - very modern, everything you could wish. The room was clean. Staff were extremely important and very helpful. Special thanks for Eva from front desk. For us breakfast was good. Free wifi, free parking. Located near to Duval street. Strongly recommended. If we go to Key West again we will choose the same hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Bartek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin C, Guest Relations Manager at Silver Palms Inn, responded to this review, 23 February 2012
Dear Bartek S,

Thank you for the review of our property. We are happy to hear you enjoyed our spacious rooms as well as our free services and amenities that come with every room we offer. Our staff works very hard to make sure all our rooms are extremely clean and neat for each and every guest. It's also wonderful to hear that our newest addition to the team (Eva) took great care of you during your stay. We look forward to you staying with us again in the near future.
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Riverton, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 February 2012

Let me start by saying that this hotel is more like an upgraded (slightly) Motel 6. The pictures of the grounds and rooms are VERY misleading! Room (although we only stayed for about an hour before deciding on another hotel) seemed clean but small. Our balcony overlooked the parking lot (not what I look for in a vacation) and a SMALL pool. The hotel (MOTEL) offers no real services or amenities, and the staff, if you can find them, is basically useless. We explained our situation (that we weren't happy with the hotel and would be leaving immediately) and were told that the MANAGER (from all of the other bad reviews, you'll figure out that the MANAGER is NEVER to be found when there is an issue to deal with) is the person who we can discuss or refund with. We moved on and decided to deal with this when we got back home. BIG MISTAKE!!!! We did contact Book-It.com (during our vacation) who scheduled or trip, and they never called back. Now, two weeks later we're finding out that the Hotel (MOTEL) wants to charge us for the entire FIVE NIGHTS WE BOOKED because they said we smoked in the room. WE DIDN'T!!!! But, even if we did YOU'RE CHARGING FOR FIVE NIGHTS??????? There policy, by the way, is to tack on a $100. cleaning fee if, in fact, you do smoke in the room. ARE YOU KIDDING ME? WHAT A RIPOFF!!!!!

  • Stayed January 2012, travelled as a couple
    • Value
    • Service
Helpful?
3 Thank frank l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin C, Guest Relations Manager at Silver Palms Inn, responded to this review, 23 February 2012
Dear frank l,

Thank you for leaving a review for us. We are sorry to hear that you did not enjoy our wonderful and brand new property. Our property does offer certain services and amenities to all our guests such as a free modest breakfast, free parking, free Wi-Fi, and free concierge services. We do have pictures from past guests that have been posted throughout different websites such as TripAdvisor.com which can give potential guests a general idea of the layout of our wonderful hotel and spacious rooms. When a guest does have to depart early we always appreciate being notified in advance so that we can help the guest in every way possible especially if they have booked through a travel agency. All of our beautiful rooms are non-smoking and we adhere strictly to this way of life (We do have a designated smoking area by the pool). The reasoning behind this strict policy is that we do not want people with allergies ending up in a room that has been smoked in by a previous person. If someone smokes in a room we have to use special care and special products to sanitize and free the room of smoke and residue for the next guest. We do hope that the confusion with the travel agency has been resolved and that you will give our wonderful hotel another try.
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pinehurst,nc
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 February 2012

this hotel is a little gem convenient location, good parking and clean very nice rooms. staff helpful. breakfast could be better, all bagels etc and not well laid out. Still would recommend it.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fred1931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin C, Guest Relations Manager at Silver Palms Inn, responded to this review, 7 February 2012
Dear fred1931,

On behalf of the Silver Palms Inn we would like to thank you for leaving us a honest review. We are pleased to hear you enjoyed our clean rooms, free parking, and friendly staff. We look forward to you coming back in the future.
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Additional Information about Silver Palms Inn

Property: Silver Palms Inn
Address: 830 Truman Avenue, Key West, FL 33040-6426
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 51 Hotels in Key West
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Silver Palms Inn 3.5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and Ebookers so you can book your Silver Palms Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Silver Palms Hotel Key West
Silver Palms Inn Key West, Florida

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