We had stayed at this hotel before and loved it. On our most recent visit, our air conditioner stopped working in the middle of the night. Our room became severely hot. When I brought this up to the employee (sorry I didn't get her name) her only offering was that we should have called maintenance, since they have staff 24 hours a day. With 3 people trying to sleep in the room, who would think at 4am to get up and wait for a maintenance call? Our room rate was almost double what it had been a few months before, and I thought maybe a small discount would be in order. I still like the hotel, I was not happy with how our situation was handled.
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- Also Known As:
- Silver Palms Hotel Key West
- Silver Palms Inn Key West, Florida