First day we arrived they had this girl at front desk with blonde short hair with awful customer service and no smile, I asked her if there were any places to eat close to the hotel and her only answer was "no" thats it! we walked around and found several places to eat she was just an awful person. We had to wait for 3 hours for our room to be ready because we arrived a lil early which is understandable. We found the room to be dirty the furniture was eaten by rats and the room smelled like smoke back door did not open although we paid for a patio room you couldn't use the patio door ??! . The first night i was not able to sleep i heard rats eating furniture and when we woke up we found rat poop on the toilet seat!!!! i was horrified they eventually sent a person to check on it he said it was "lizard poop" really?? they eventually gave us a much better room with nicer furniture and no smoke smell so it is about how lucky you are of getting a nice room and we paid for a suite so first room looked like a motel room first night was awful and second night was really nice. If it would of not been for the blonde awful front desk person i would of given 3 stars they need to get rid of her. The only nice thing i have to say about this hotel is that they allow dogs and they have a nice "beach" view and a pool.
- Official Description (provided by the hotel):
- Two-Story Hotel situated directly on the Gulf of Mexico in a tropical garden setting. ... more less
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- Also Known As:
- Banana Bay Resort - Key West Hotel Key West
- Banana Bay Hotel Key West
- Banana Bay Key West
- Banana Bay Resort - Key West Florida