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“Great customer service but look at the rooms first.”

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Fairfield Inn & Suites Key West
Ranked #36 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Buckeye, Arizona
1 review
“Great customer service but look at the rooms first.”
Reviewed 4 April 2012

This stay was paid with Marriott Reward points. The room was clean and seemed renovated in the last few years, I would rate the room a 2 star.. The outside of the hotel needs to be renovated, now! The staff was friendly and very informative. Our first room's air conditioner cooled at first but soon grew warmer and warmer. The maintenance staff came and played with the control panel. The A/C began cooling but soon produced the same warm air. We asked and were given another room with a working air conditioner but all they had were 2 double beds. If I had to pay for the room, I would not pay their rates. This must be the going rate for rooms in Key West. This would be a $59/night hotel any where else in the US.

Room Tip: Ask for a room in the rear of the hotel. Roosevelt St. is a busy thoroughfare.
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Fairfield Inn & Suites Key West, responded to this review, 22 June 2012
We appreciate your assessment of our product and services. They are a great tool for us to use to move our overall package forward. Thank you for responding.
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Rating summary
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  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (346)
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English first
Brooklyn, NY
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 3 April 2012

In Key West primarily to take a side trip to the Dry Tortugas, we tried the Fairfield Inn and Suites; we sought reasonably priced accomodation convenient to the early morning (7:15 AM) check in time for the ferry to the National Park. In that regard, the Fairfield Inn & Suites couldn't have been much better unless we'd sprung for much more expensive accomodation within walking distance of the "Historic Marina". At about 7:00 AM, it took us only 7 minutes to drive to a parking garage convenient to the ferry office! (We found Dry Tortugas one of the most unusual National Parks we've ever visited, incidentally, and, for us, worth the expensive ferry trip of over two hour each way!)

Back at the Fairfield Inn, our room was clean and comfortable, and the hotel surrounds an attractive pool. The breakfast room is adjacent, so one can enjoy the included breakfast in pleasant surroundings pool-side.

That breakfast, though, is not one of the Fairfield Inn's better features. It's the typical Fairfield Inn breakfast, which we find inferior to it's main mid-range competitors, Holiday Inn Express and Hampton Inns. Fairfield Inns "feature" Jimmy Dean breakfast sandwiches, ready-to-microwave little bundles of egg, salt and saturated fats. Esthetics apart, at least at the competition one can choose what to have with one's eggs, leaving out or consuming whatever (breakfast meat, cheese, toast, etc.,) one chooses, while Jimmy packages them all together!

Also unlike those other chains, which offer 24 hour hot beverages in the lobby, this Fairfield Inn offers only very limited hours for beverages in the lobby. That seemed to us to symbolize a certain cheapness of the operation.

While the Fairfield Inn does have one elevator, it is quite far from many of the rooms. (Of course it's still welcome compared to many properties that have none!) The Fairfield Inn has free (unsecured) WiFi, which worked well during our stay; but, if important to you, note that no wired (and more secure) broadband is available.

Our (king bed) room was quite small. It had a stall shower, but no tub. The sink was outside the toilet/shower room, (an arrangement with advantages and disadvantages; one can use the sink while another uses the toilet or shower, but anyone using the sink will certainly disturb a partner still asleep). Incidentally, any suggestion that the Fairfield Inn is adjacent to water or a beach is something of an exageration; the property is on the land side of busy N. Roosevelt Blvd; lounging, sunbathing or swimming will be done in or around the pool,although, as already noted, it is an attractive pool.

To sum up, this may not be the luxury resort some of it's promotiol materials may suggest, but, to be fair, it also remains competitive with similarly priced and situated local accomodation, over-priced by the standards of less expensive locations, but not by Key West standards. A couple of pluses for this property; the free parking includes many spaces on the ground level, under the elevated building, which are shaded, no little benefit when the sun is bright and the temperatures soar. House-keeping of our room was well-done and consistent, with a clever refinement of the "do not disturb" sign; two are supplied, one requesting the room be made up later, the other requesting the room not be made up that day. We stayed during "spring break" period; during check-in it was gently but firmly made clear that disturbances would not be tolerated,and we had no problems during our stay, despite a number of college-age guests; some may have over-indulged, but they generally did so without inconvenience to others.

Staff were inconsistent; we were welcomed very pleasantly by the front desk staff who registered us, but some other desk clerks made it clear that guests' requests were a nuisance.

Room Tip: Rooms facing the beach have but partial water views across busy N. Roosevelt Blvd., but also will ha...
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank Rags2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 10 April 2012
Thank you for your extensive critique on our beautiful property. You certainly know what to look for. We hope that when you return to Key West, you will choose our hotel. It would be a pleasure to have the opportunity to serve you again and again.

Kind Regards,

Nick Durso
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
2 reviews
Reviewed 1 April 2012

Upon arrival I was warmly greeted and felt at home. The entire staff was attentive and cordial taking time to ask if everything was satisfactory and meeting expectations. My expectations were met and exceeded. Two staff members need honorable mention Pete the bartender and Beata front desk. Pete was very knowledgeable about the area and took the time to make recomendations for restaurants never disappointing. Beata always made time to ensure my stay was enjoyable and satisfactory. She went the extra mile to take the time to make me feel welcome. The atmosphere provided a relaxed and enjoyable vacation.

  • Stayed March 2012, travelled solo
    • Value
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Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 2 April 2012
Bill, thank you for your comments! Our team has been hand picked and given the ability to take ownership and implement executive decisions with confidence and a genuine concern. I am proud to hear these principles in action. We enjoy positive feedback from our guests, as it is a critical tool in measuring the success of our company. Thank you for taking the time to express your opinion for the world to see.

Kind Regards,

Nick Durso
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 March 2012

From the front desk greeting to the attendants at the breakfast bar, ALL employees were gracious and helpful

Room Tip: The front desk will help when and if they can
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  • Stayed March 2012, travelled with friends
    • Value
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Helpful?
Thank sitto31146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 2 April 2012
Thank you for your kind words, as it is truly our pleasure.

Kind Regards,

Nick Durso
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Clair Shores, Michigan
1 review
Reviewed 29 March 2012

Staff was very friendly. Bar tender (I think his name was Peter) was excellent. Gave us recommendations for places to eat everywhere from Key West to Key Largo. We took him up on all of them and were never disappointed. Location is good. Very short drive to Duval or charter boats. Pool and free breakfast were great. Room had separate sitting room with TV. Good for early riser. AC was not window unit so was relatively quiet. Water pressure was low, but I have no issue with conservation. The only negative with this place was the lumpy bed (room 235). We did not get a great night's sleep on this bed.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 2 April 2012
Scott, Thank you for bringing your room’s mattress issue to our attention. We apologize for any inconvenience. We will surely look into it! Pete has lived here for quite some time so would certainly know the hot spots. We encourage all our guests to express their Key West desires with our staff, as there are some things in town that we have coupons for at the Front Desk. We have reached out to many Key West restaurants and bars to extend discounts to our guests, just for staying with us. Thanks again and hurry back!

Kind Regards,

Nick Durso
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vineland, New Jersey
1 review
Reviewed 26 March 2012

The first room we went to looked like it was from a relatively clean welfare hotel. The first thing you see as you enter is a ironing board hanging on the wall and tV and appliances just stacked up. The shower had no separation from the bathroom floor and a dirty looking curtain. The water in the upgraded room was barely enough to shave with. My worst hotel experience in many years.

Room Tip: Stay somewhere else.
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 27 March 2012
Thank you for your comments. It was unfortunate that you were unsatisfied with the accommodations we provide our guests, I apologize for any inconvenience you may have endured from staying at our wonderful property.

Kind Regards,

Nick Durso
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fort worth
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 March 2012

Overall found this hotel very clean and well maintained. We posted the magnet used to indicate no required maid service daily but upon our return each evening our room had been made up anyways. Not really a comlaint, just found it odd. We enjoyed the close proximity to all the local spots in town from this location. Front desk service was excellent. Upon our arrival the first night, the female clerk was very accommodating in allowing us to park our trailer and motorcycle in one spot and our truck adjacent. This has been an issue in the past when we have trailered our bike on other trips. Lots of places to rent bicycles and mopeds for touring town. We would definitely recommend this hotel to anyone staying in Key West!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 2 April 2012
Thank you for expressing your pleasant experience with our Front Desk Staff. They truly go the mile to make every guest as comfortable as humanly possible.

Kind Regards,

Nick Durso
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Key West

Property: Fairfield Inn & Suites Key West
Address: 2400 N Roosevelt Blvd, Key West, FL 33040-3838
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Fairfield Inn & Suites Key West 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Fairfield Inn Key West hotel offers styish rooms with bright decor, plenty of natural light and perks such as in-room microwaves and mini-fridges. Our top-rated hotel features luxury amenities such as resort-style pool, cabanas and outdoor Tiki Bar at the Fairfield Inn value. You'll still get the convenient perks you've come to love including free WiFi and hot breakfast. Just minutes from Old Town and Duval Street, guests appreciate the quick ride using our onsite bike and scooter rental. Perfect for families, our suites offer extra space to spread out and some rooms even have private balconies! Enjoy the island life at Fairfield Inn Key West Hotel. ... more   less 
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Also Known As:
Fairfield Inn And Suites Key West Hotel Key West
Fairfield Inn Key West
Fairfield Key West
Key West Fairfield Inn
Fairfield Inn & Suites Key West Florida

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