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“I liked staying at the Grand Key Resort”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #32 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Orlando, Florida
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“I liked staying at the Grand Key Resort”
Reviewed 4 July 2011

I stayed three nights at the Doubletree Grand Key Resort in Key West the last week of June 2011, and enjoyed it. The hotel was nice, the room was nice and my family had no problems. The staff at the front desk was friendly and helpful. They offer an hourly shuttle service to the Old Town, which is very convenient in a city where free parking is almost impossible to find. I liked the pool and the hot tub. The room price was fair by Key West standards (I think it was $181 a night with our AAA discount). The only thing I didn't like was having to pay to park at the hotel, but that may be normal at hotels in Key West.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank christianfromorlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Merritt Island, Florida
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 July 2011

Can't say enough nice things about this property. Service was outstanding, everyone we met from the doormen, bartenders, bus drivers and front desk all professional and nice. Room was clean and comfortable. Only area that could be improved would be to service the shuttle bus. The AC barely worked and shocks seemed to be worn out. The shuttles were much busier that what I remember from my last stay in June a few years ago. Really no room to complain since the transportation was free and parking was free. I have stayed at Casa Marina where you are paying for parking and resort fee. The cost really adds up, ouch! Highly recommend this property!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank labrador11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach Gardens, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2011

I took my family to stay for four nights in June of 2011. We were extremely dissappointd. The employees were rude from the point of check-in at the front desk to the pool waitresses and staff. The elevator broke and we had to walk up steps to our room. This was not easy wiith two children and baggage. We looked out our window to see another wall two feet from ours. It was obvious that they had recently tried to touch up paint, because our room was painted two differen colors of yellow. My son accidentally left an electronic device in the room. I called the same day to check on it and there was noone that they could connect me with to discuss it. I called the next day and, again, they couldn't connect me with anyone.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank huntken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 29 June 2011
We understand we did not meet your expectations during your stay at Doubletree Grand Key Resort. We do hold items that are mistakenly left in a room by a guest. Please call 305-293-1818 and ask for our General Manager so we can check to see if your son's electronic device was found.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2011

It is hard to find anyhting bad about this hotel. Staff was exceptional, shuttles were great, and pool area was very nice. Room was pretty nice. The only issue I have is the internet service was not good in the rooms and we were on the second floor.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank footballofficial59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2011

Great place except for the hurricane that almost blew us away. Don't come here in Sept. you might not make it back home

  • Stayed September 2010, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank David4120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 June 2011

This hotel is fantastic for the entire family!! You cannot beat the Super Friendly Staff at this hotel which is huge departure from most places in Key West we've stayed. Great pool area with plenty of shade for those hot summer afternoons. The staff are more than willing to setup you up with everything from para-sailing, jet skis and fishing. The best part it's only a short bus ride to Duval and all the fun downtown. Plus, you don't have to listen to the roosters at 5am after too much fun downtown. We will definitely be back.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank AtlOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 June 2011

We spent only one night here after being in a B&B and were very pleased! (We needed to leave really early the next day.) Ronda let us check in early and also waived the parking fee. The staff was extremely friendly and the room was clean, comfy and quiet. Fabulous pool. The free shuttle was nice but can get crowded -- plan ahead because you might get stuck waiting awhile for a backup!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank writergirlHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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