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“Clean room, nice place” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Grand Key Resort - Key West

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #33 of 51 Hotels in Key West
GreenLeadersBronze level
West Palm Beach, Florida
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Clean room, nice place”
4 of 5 bubbles Reviewed 8 December 2013 via mobile

We stayed at the DoubleTree in Key West in December 2013 for 2 nights. I will comment on the room and the quality of services.

Room: the standard room will suffice for a short term stay of maximum of 3-4 nights, then it may get too small. The room was clean and the maid did a great job of cleaning. The TV is small but if you are watching TV for more than 10 minutes then you should ask why you are in Key West.

Service: we encountered an issue with our room (the former customer smoked in the room) and the front desk promptly moved us (without upgrade) to a new room. All the people we met were great. The shuttle to Duval Street is great. The bar around the pool is a great way to spend some time waiting for the shuttle.

I would comment on price but every person experiences different prices.

Overall I would recommend staying at this hotel.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank FamilyGuyPBI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (504)
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English first
Minneapolis, Minnesota
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

The hotel is beautiful, and the staff was fabulous.
Husband was there for a business meeting (he said facilities were great) and the rest of us tagged along for a vacation.
My only complaint would be that it's a ways out of town. There is a shuttle, but it only runs on the hour.

Green Features: We tried to save our towels for reuse, but they changed them out anyway. Love the separate trash and recycling bins though. Just wish folks paid attention when using the bins in public spaces.
  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carouseltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Michael, Minnesota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 December 2013 via mobile

My wife and I stayed here for a long weekend and it was perfect. The rooms are very clean with small sofa, desk and small refrigerator, however no microwave.
The breakfast buffet has eggs, bacon, sausage, biscuits and gravy,fruits, cereals and the servers are fantastic, especially Adam.
One favorite was sitting by the pool and hot tub, which the entire area and restrooms were kept miraculously clean by Oscar. Wow what a fantastic employee. Make sure to thank him as he deserves it.
Interestingly I was a bit concerned being so close to the airport about noise, but you hardly notice it and actually it is cool to see the planes take off.
Our other favorite is the free shuttle to downtown. It leaves every hour on the hour, and if full (holds 20 people) they bring a second bus. Hopefully you get the shuttle driver who gives you a funny verbal tour as you drive along.
Once downtown there are two stops. The first is by Mallory Square and is where most people get off as it is the closest to the action. The other is essentially at the other end of Duvall street and close to Southern Most Point. They pick-up the first stop at 20 past the hour and the other at half past. Shuttles run until 11pm but a cab is cheap if you stay out later.
Places we recommend: Caroline's and Fogarty's for food; Hogs a Breath for drinks, and don't miss seeing the Sunset.
So very clean hotel, great staff and shuttle makes to town very convenient!!

Stayed December 2013, travelled as a couple
Helpful?
Thank MinnesotaSunChasers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 December 2013

Husband and I visit Key West 3-4 times a year. Won'stay at Dbl Tree again. Had jewelry in a case on the desk. Deliberately put the "DO NOT DISTURB" on outer door, asked housekeeping in hall for some towels we placed in room, locked door with sign exposed and left to go swimming. Did not realize my diamond two carat earrings and solid gold bracelet were missing until we arrived home the next day. Someone, probably the housekeeper that saw us leave, entered the room, went through the case, and took the "good stuff". Can't prove anything...will never see my jewelry again...my loss...should have used the safe or not brought good jewelry. Managers Miguel,Kevin and Don did nothing to help...failed to check magnetic door key entry, hall cameras,etc....did not return calls. My bad...forever will have a "BAD TASTE" for Key West Double Tree!!

Room Tip: Don't stay there!
See more room tips
Stayed May 2013, travelled as a couple
Helpful?
2 Thank Mary207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 11 December 2013
Thank you for taking the time to share this issue with us, as the safety of our guests is a top priority. Please contact me directly so I can speak directly with you about your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eagan, Minnesota
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

We can't wait to return. The staff at the Doubletree is awesome and we couldn't have been happier. We were celebrating our anniversary and the staff made us feel like it was our wedding night all over again! The staff and management at the Doubletree Key West is the most experienced and dedicated to supurb service, caring, and attention to all matters, large or small!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

excellent hotel free shuttle to down town key west staff are very friendly and helpful we have booked for 2014 august which will be our 3rd stay at the hotel you get nice warm cookies on arrival they pick you up from airport in key west and take you there when you deprt we also had a great thanksgivig dinner at hotel the beaches are fantastic billy is great at the tiki bar cannot wait till we are there again

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank rinaldi19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evansville, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 December 2013

I booked the hotel through 'Name your own price' at the Priceline and asked for a 2-bed room. I did not pay anything else besides what I've paid to the Priceline. No service fee, no resort fee, free parking, free internet, free shuttle, and free cookies. The only thing was that the AC made loud noise when it's running.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lingyin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#11 Top resorts Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Hotels.com, Hilton Hotels Direct, TravelUp, Odigeo and Priceline so you can book your DoubleTree by Hilton Hotel Grand Key Resort - Key West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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