We had the worst hotel experience I ever within the US! We've been really looking forward to a 2 nights Key West vacation, which was completely ruined by the Doubletree Grand Key West Resort.
The front desk staff was rude, unfriendly and not accommodating at all. When we had a small issue, they were utterly unable to cope, which resulted in the appearance of their so-called "guest service manager" Kevin. Due to Kevin's professional and personal incompetence as a guest service manager, everything went downhill at that point. Due to the replies of the hotel management to other terrible or poor Tripadvisors reviews, I am not going to disclose in detail what happened. But these reviews/replies reflect my own experience and confirm the incompetence and dishonesty of the staff - front desk, Kevin and Michael (hotel manager).
The Doubletree Grand Key West Resort could eventually be a decent choice, but requires a change of staff.
Side note: the public restrooms in the lobby are neither clean nor do they smell very well. Eventually you need to get used to elderly male guest in wet, white speedos posing at the pool bar, which is closer to the lobby than the pool.More
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