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“Great place to stay so that you don't have to drive around!”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #30 of 51 Hotels in Key West
GreenLeadersBronze level
Merrimac, Wisconsin
Level Contributor
111 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great place to stay so that you don't have to drive around!”
Reviewed 18 March 2014

Wanted to stay at a good place that was close enough to the sight seeing activities, but far enough from the loud night life. At check-in we got our warm cookies. If you want more, you can ask for more at the front desk. Since my husband is a Hilton Honors member, we got to pick from the 3rd or 4th floor and received two complimentary bottled waters. We were in room 475. We got a view of the tennis courts. Very quiet, but the room was set to 68 deg when we went inside. Room was typical of a Hilton standard.

Parking downtown is difficult. The hotel offers a free shuttle bus and drops off the guests at two locations. The first stop is right in front of the Divers Direct store which is on the corner of Simonton & Greene. The 2nd stop is right in front of the Key West Butterfly & Nature Conservatory on the corner of Duval & South. This shuttle leaves the hotel on the hour, arrives at the first stop 20 minutes after the hour, and arrives at the 2nd stop on the half hour. You have to be at the bus stop early since there are a lot of people that want to take the shuttle. If you plan on getting there with little time to spare, you may have to wait for the next shuttle. The first shuttle leaves the hotel at 8am. The last pickup is at 11:30pm.

The hotel offers maps of Key West at the front desk. They will even recommend dining locations.
The staff was very friendly.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank hahnje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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dorset uk
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 18 March 2014 via mobile

As usual for double trees a lovely warm welcome and cookie. Very nice hotel, pool lovely and surrounding area very nice. Room was nice and spacious and clean. Great shuttle bus service to key west town. Only bad feed back was that although the pool bar was very nice service was bad, not very welcoming and did put us off from staying at bar need friendly staff at bar!

Stayed March 2014, travelled as a couple
Helpful?
Thank wendy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shiocton, Wisconsin, United States
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 March 2014

Not in the heart of Key West but the shuttle bus will take you there. They were awesome and really made the trip enjoyable. If there was not enough room on the bus … they called another one and they were there in 2 minutes. Tip them well … they deserve it. Outdoor staff was great. No bother from spring breakers. Nice pool area. Ate the buffet breakfast … it was ok. Lots of smokers outside … they could have cleaned up the cigarette butts a little better. Rooms were nice except the bathroom. Ours had rust stains in the bath tub, the door finish was very worn and wall paper was peeling.

I would stay again.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Karri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 18 March 2014
We are sorry our breakfast buffet did not meet your expectations, and will certainly alert our F&B director about the cigarette butts outside by the bar area, as well as our Housekeeping and Maintenance staff about the condition of your room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 March 2014

Just completed a 5 night stay at the Double Tree. This was probably our 10th stay. Room was very nice. The best thing about this hotel is the staff. Vivian the food service / bar manager, Bill, Billy and Tammy the bartenders are all outstanding. Shuttle service is great. Makes the Double Tree feel like home.

Room Tip: Have not had a bad room yet
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  • Stayed March 2014, travelled with friends
    • Value
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    • Service
Helpful?
1 Thank desotoguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville, Louisiana, United States
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 March 2014

We have stayed here at least 5 times over a ten year period starting back near when this hotel opened. Shuttle to and from Airport and especially Downtown is awesome. Hotel staff is always friendly. Breakfast buffet is excellent. Have recommended this property to others and have heard nothing but good reports back on those that stayed here.

  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank Charles E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2014

For our sons' last Spring Break from college (both are seniors), my husband and I decided for a getaway to Key West. As HIlton Honor members, there is no place like home - a Hilton Hotel.

We arrived at DoubleTree Grand Key Resort on March 8, 2014 in the afternoon. We were greeted by the outdoor staff. We were quickly checked in by more helpful folks and immediately went to the pool area for some relaxation. The bar-tending staff quenched our thirst thoughtfully. What a wonderful way to start our stay.

We slept soundly that night. The next morning we started our morning with a scrumptious breakfast of anything and everything you can eat. What a wonderful variety. The hostess and waiters were pleasant and quick to comply.

Thereafter, we all got ready and waited for the shuttle to arrive. As we were waiting, I thought wow there were a lot of people waiting. "No worries," said Phillip, "we have a second vehicle to accommodate everyone." Now, that is service. How fantastic that we don't have to worry about driving, parking or taxis. The shuttle is a blessing for sure.

One morning I reported to the front desk that we had ants and a leaky faucet. It was taken care of immediately. Then we asked what time was check out. (We added another day and were told before our visit that we would have to check out and check in to another room). Instead we got better news, DoubleTree was able to keep us in our room! Thank you very much.

Our entire stay from the doorman, shuttle drivers, front desk, restaurant service, bartenders, pool man, maitenance and housekeeping was excellent. We were very impressed. Everyone was so accommodating to our needs, especially when we were running to the shuttle in downtown Key West and the driver stopped for us! Thank you so much for a great relaxing time.

Green Features: Loved the idea that the DoubleTree practices recycling. We did our share.
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrol Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hockessin, Delaware
Level Contributor
122 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 March 2014

My wife and I spent 2 nights here and found this resort to meet all our needs. Spring break was happening in town but not a bother at the Double Tree. We especially liked the shuttle bus service so no parking hassles or driving after an evening of partying so being in the relative quiet of the East side of the Island was a-ok.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atrick6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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