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“Beautiful Facility”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #33 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Fort Lauderdale, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Facility”
Reviewed 4 April 2014

The rooms are super-clean and comfortable. The staff is friendly and happy to help with any request. I loved the beautiful pool area. Sound-proofing is good; despite the fact that the hotel was fully booked, I heard no sounds from adjoining rooms. I highly recommend this hotel, and would definitely stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maryanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,675 reviews from our community

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Rating summary
  • Sleep Quality
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  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (524)
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English first
Granger, Indiana
Level 5 Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 April 2014

The grounds are very nice but the room are just okay. The price is excessive even through Priceline. Even with the high cost of Key West the cost of this resort is excessive. Based on my experience the value is just not there.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Tom n Barb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 8 May 2014
We are sorry that we did not meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valparaiso, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2014

I spoke to the hotel concierge as well as the front desk about bike rack concerns and was advised to "Write your comments in Trip Advisor as that is the only way it will get addressed". We rented bikes for our week long stay & used the bikes every day as did many other guests at the hotel. Guests locked their bikes to metals signs, trees and anything else they could find on the property. The one bike rack was filled to capacity the entire week were at the hotel (spring break week). We often awoke to find our bikes tipped flat to the ground so others could drive their bikes overtop and gain access to the bike rack to secure their bikes. The bike rack available is in terrible shape misisng several metal dividers while others are rusted free at one end & swing freely which allows the bikes to fall left or right. There is an abandoned bike wheel locked to the center of the rack. It is flat and rusted appearing to have left behind for some time. I asked to have this wheel removed to afford much needed space in the rack but a week later at check out the wheel had not been addressed.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Trish W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 8 May 2014
Thank you for choosing DoubleTree by Hilton Grand Key Resort and for sharing your experience on Trip Advisor. We have replaced our bike rack with new more secure bike racks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, United States
1 review
Reviewed 3 April 2014

Loved this hotel ALL employees were super friendly!Angel is amazing he went above and beyond to make sure we were happy,the shuttle was a plus!I will stay at this hotel again the next time I visit Key West!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mahogany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Kingston R.I., United States
1 review
Reviewed 3 April 2014

I really enjoy the Doubletree Key Ambassador. Great staff all around with a friendly smile and hello from everyone. Our room was excellent, clean and very comfortable. We've stayed here a few times before but we'll stay here again on our next trip in 2015.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, Michigan
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 April 2014

Everybody was friendly from the time we arrived to the time we left. Melissa the concierge was very helpful and gave us a lot of good advice. We had a lovely view of the pool area from our balcony - a surprise since I was using points to pay for the entire stay. Breakfast buffet was very average, we opted to order from the menu for about the same price as the buffet. Their version of eggs benedict prepared over artichoke and spinach in place of a muffin was excellent! Plenty of free coffee and water available in the lobby as is typical with Hilton. The hotel was quiet and peaceful. The hallways leading to the rooms were quite warm and humid, somewhat uncomfortable but it's only a hallway and they have to save energy and money somehow! Shuttle service to downtown was excellent - always on time. One of the drivers, Cookieman, gives away fresh cookies as prizes for answering area trivia questions correctly. Will definitely stay here again.

Room Tip: Try to get a room with a balcony facing the pool - 2nd, 3rd, or 4th floor.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveB10733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 6 Contributor
316 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 31 March 2014

Key West, especially in Florida's Spring Break, is not the most peaceful place to be, but the DoubleTree is a quiet gem. It is a long way from DownTown but there is a free shuttle every hour. Our only advice would be to be prepared for a rush after sunset, when the full shuttle has to leave people at the stop! Breakfast (make sure you get a voucher if you have paid the inclusive option!) was excellent. The room was quiet, comfortable and spacious, although a disappointing view of the car park. We would go again

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doc50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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