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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #31 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Fenton, Michigan
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very nice”
Reviewed 5 May 2014

The staff was great and the chocolate chip cookies were delicious. We had fish tacos for dinner and they were fabulous. Taking the shuttle into Key West was a plus and the driver was entertaining. Having a balcony was nice.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank djpeters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,602 reviews from our community

Traveller rating
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1,105
1,449
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206
Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (518)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Fort Lee, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 May 2014

If you stay at this hotel be ready to pay over $350 / night for a small room with filthy bathroom, and the price doesn't include breakfast (the food runs fast at the buffet, and you'll have to ask to refill) and parking. The staff are not friendly, and when i asked to replace a broken hairdrier in the room treated this request as they doing me a favor. Location is far from downtown Key West.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank marfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 8 May 2014
Thank you for choosing DoubleTree by Hilton Grand Key Resort, and for taking the time to comment on your experience. We are sorry that we did not meet your expectations and just wanted to let you know that we do offer packages that include breakfast, and we spoke to our Housekeeping staff about the cleanliness of the bathroom and the hair dyer to ensure that it does not happen again. Thanks again for bringing it to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highlands Ranch, United States
1 review
Reviewed 3 May 2014

From the time we booked our reservation, checked in, and left we had an excellent experience. The staff was extremely friendly and the hotel was wonderfully maintained. I would recommend this hotel to anyone.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rhonda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salisbury, Maryland
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 May 2014

This hotel is in a quiet location away from downtown Duvall street. More resort like although not directly on or near the water. Rooms are bright and clean but plain. Food was very good and the outside bar was open most of the time by the pool for drinks. Pool was nice and outside was clean. But for the money I thought plain and needed some upgrades etc.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Tracie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 8 May 2014
Thank you for choosing to stay at DoubleTree by Hilton Grand Key Resort. We are sorry that we did not meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yankee in the south
Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 May 2014

Our time in Key West was greatly enhanced by the comfort and amenities we enjoyed here. Sure, the warm cookies given upon arrival are gimmicky, but they are delicious and I actually went back for more. More importantly, the staff was professional and seemed genuinely concerned about our enjoyment. The room was very clean, stylish and comfortable. For Key West, there was considerable value in this lodging. There was also special effort to accomodate foreign travelers including multilingual staff. The grounds are lovely and the shuttle to downtown was very convenient as parking in Key West is challenging.

Room Tip: The upper floor was very quiet.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, Pennsylvania
Level Contributor
8 reviews
Reviewed 1 May 2014

Excellent resort, clean room, wonderful hotel staff. Quiet location. 15 minutes from downtown Key West. Shuttle service was great. Shuttle ran every hour on the hour from the hotel and picked up at two locations in Key West every twenty minutes. Shuttle also took you to Smathers Beach.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 April 2014

My family of 3 (parents and 8 year old) returned to Key West and the Doubletree for the second year in a row. We flew into Key West, and took the hotel's shuttle to the property, just minutes away. We enjoyed our breakfast buffet each morning and the friendly staff. The hotel room was clean and well maintained. Staff were friendly and readily available. The pool was nice. The resort is family friendly. We will be back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sondwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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