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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #31 of 51 Hotels in Key West
GreenLeadersBronze level
Houston, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't waste your time or Money”
Reviewed 9 June 2014

First off this hotel in no way resembles the hotel you see on its website......forget about the beach pictures your landlocked. The star was anything but helpful, lazy and if you asked them anything it was if you were a burdening them by asking. The food was bland and not worth the money. The main floor had an awful smell the closer you got to the elevator all in all terrible hotel I would never allow my dog to stay there. Honestly look for another hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Sunny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 10 June 2014
We are very sorry that we did not meet your expectations, and have responded in more detail through the Hilton's Guest Assistance Program.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,565 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (515)
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English first
Leeds, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 June 2014

Stayed only 2 nights wished it had been longer .Far exceeded any expectations we had .Great rooms, good buffet breakfast, good service ,shuttle bus to centre very convenient and on time .would recommend to anyone

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RoyandAvril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
Level Contributor
133 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 June 2014

What we really loved about this hotel, besides being comfortable and resort-like, is the location away from the Key West party crowds. That's not to say this is stuffy and boring, just more of a relaxed environment. When we arrived, the front desk staff were very welcoming. Though the room was not yet available, we were kept informed of the status while we waited by the lovely pool. Our first night was disturbed by loud spring breakers, but hotel security handled the situation promptly and effectively. We enjoyed the hotel amenities and fitness center, and didn't mind the short drive to the beach or to Duval Street (though parking was sometimes challenging!) We had a ground floor room with sliding door access directly to the patio that led to the pool area. This was convenient, though because there were outdoor dining tables in that patio area, it was at times somewhat awkward... Overall, we wouldn't hesitate to return to this hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marietta, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2014

Very nice hotel. Sliding doors a little noisy and they slide all night. There is a high border that my daughter and I both tripped on, so be careful. Everything else was just perfect. We had an iguana friend visit us at breakfast and jump into flower pot and munch on the flowers.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jeano933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 June 2014

For Hilton Diamond Members this is a great Hilton to stay at. There is no resort fee, free parking for Diamond ($20 Value), and two free breakfasts for Diamond ($14 value each).

For everybody else, it is a nice hotel. The staff is great. They will tell you all you need to know about the island. Also, there is a shuttle that takes you all around the island to the areas you need to go.

All and all, for the value, this is a great spot.

Stayed May 2014, travelled with family
Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
285 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 June 2014 via mobile

This property is as cliche as they come, but the staff make it. All the amenities are pretty good, the food is decent, but they keep the place very clean. Rhonda made our stay by going beyond her job to ensure that the rooms were ready on time and she help promote things to do that saved us money. Good shuttle services and concierge was very helpful.

Stayed June 2014, travelled as a couple
Helpful?
Thank Ikeamillion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Indiana
1 review
Reviewed 4 June 2014

what a wonderful relaxing week. the room was very comfortable. the staff were very helpful with suggesting the many places to visit. the hotel provided shuttle service to various points. the hotel and grounds were very clean and relaxing. would not hesitate a return visit. still many things to see. thanks r/p/m/b.

Room Tip: corner suites are large and sunny. curtains take care that
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Green Features: rooms have recycle trash ,all plants seem to be natural habitat I didn't see any chemicals being sprayed.
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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