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“Clean rooms, nice pool with iguana mascot.”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #32 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 June 2014

Rooms were spacious and clean. Beds comfy. Loved that we could request a certain time for maid service. Most employees were great. Mike even ran over to store around block to see what time they opened the next morning for us. Loved that employees always greeted us and sometimes were there to open doors. Loved the tram to take us to different places around the island. Funds from early morning to 11 pm. One of our drivers even dropped us off right where we needed to go since he wasn't full and it was about two blocks from normal drop off. That would be five stars for sure for personalized service when possible. He even asked us if we had towels and sunblock. ;) the reason my rating is four stars is because of two employees. One was a server at the pool bar. She took solong to get us our drinks we were ready to go back to the room by the time she came back. It had to have been at least 30 minutes. Ridiculous. We still took them up to our room but really I wanted to cancel the order but couldn't find her. Another time at the pool no one came up asking me if I was interested in ordering anything.(no big deal but would have been nice as it was around lunchtime 1 pm). The second employee that we had a problem with was at the front desk. They tried to charge us a higher price than what we were quoted for one of our rooms. We had the email and he still would not change it and acted like we were wrong and it was our problem not his. He got the manager thank God. The manager realized why the price was coming up different and changed it quickly but it took about 15 - we minutes to straighten it all out because of the first employee.
Tip: if you are quoted a price, get it in writing. If they quote you a price for up to 4 people get that in writing as they usually quote you on double occupancy and charge more for a third and fourth person. We were quoted a price on up to four people in each room even though we only had two in each room. Their records made it look like we had three people in one room and that is why they were trying to charge $100 more each night. Also the location in relation to the beach that I would want to visit (the state park, not Smathers beach) and Duvall st. Isn't the greatest but we made use of the tram. Please tip the drivers if you are pleased with their service. Breakfast was not included in our price. Wish it would have been. Got last two rooms in hotel for the time we booked. Rates went down about $50 a night after we left.

Room Tip: Balcony rooms are $10 a night but get one facing the pool if you can.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Roberta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,492 - 1,498 of 3,723 reviews

Reviewed 14 June 2014

We were able to use some Hilton Honors Points to stay here for one night. What a great decision!! There were steel drums being played by the pool. It just made you really feel like you were on vacation! We were upgraded to a Jr. Suite upon checking in so that was exciting. We had a balcony overlooking the pool. They have a free shuttle taking you into the heart of Key West. Definitely take advantage of this!! We did not one morning when we went for a snorkel tour and paid $25 to park!!! Since we are Hilton Gold members, we also go free breakfast so that was a nice bonus we weren't expecting. No, you can't walk to everything in Key West from the hotel but there are TONS of hotels with the same situation. Just take the shuttle. It was so easy and arrived exactly on time each time.

  • Stayed: June 2014, travelled with family
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1  Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

I enjoyed a wonderful time at The Coconut Castaways annual event! This is a great resort for a group event and the staff is wonderful and attentive. The best resort in KW with a wonderful breakfast buffet and a spectacular swimming pool area! I would highly recommend The DoubleTree Resort in Key West.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank E123392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

We really enjoyed our stay in Key West. The Double Tree is an awesome hotel. We really liked the free shuttle service to Duval Street. We enjoyed sitting by the gorgeous pool. We would definitely stay there again!!

  • Stayed: June 2014, travelled as a couple
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1  Thank VickieMOwensboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

From our check-in, walking into the room, the way we were treated by the staff, until our check-out - I couldn't ask to be treated better! I wanted to take our bed home with us, it was so comfortable! You are indeed "special" to them!!

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Had a nice 1 bedroom suite, very clean, comfortable bed. Breakfast buffet comped by front desk. Easy parking, hotel provided shuttle every hour to Duval Street, very convenient. On "quiet" side of the island, a bit far from the main part of town, but the shuttle helped.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Stayed for several days for a music festival that was in Key West. The hotel was wonderful, the pool fabulous and those chocolate chip cookies! What a nice touch! I especially liked the shuttle service which was very convenient from the hotel to downtown (and airport). Definitely will come back.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Illinois2thdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range: £160 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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