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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #31 of 51 Hotels in Key West
GreenLeadersBronze level
North Florida, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Reasonable”
4 of 5 bubbles Reviewed 30 June 2014

Stay while on business. Clean, nice accommodations. Commons areas very well kept. Room starting to show a bit of wear but nothing unreasonable for a highly used hotel and still in good condition. Didn't have the add-on fee schemes of some hotels in the area. I would stay again without hesitation.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,520 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Pembroke Pines, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

I have stayed at many Double Tree hotels and have always been satisfied, this hotel is run down, and is in great need of updating. The staff is not particularly helpful or friendly. We were traveling with friends who had to change rooms 3 times. The only positive thing I can say about the hotel is that they were very nice to my dog.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Lilian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 1 July 2014
We are sorry that we were not able to meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downingtown, Pennsylvania
Level Contributor
161 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

Stayed here two nights. The staff was awesome. Value was good. Food was great and the kids loved the pool and playing pool inside when it got too hot. This is a great place to stay with family. The even had washers and dryers which was very helpful being in the keys 7 days.

Stayed June 2014, travelled with family
Helpful?
1 Thank TJmustangTJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinity, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 June 2014

Good location if you want to be away from everything. Pricey, front staff not so helpful, bath tub in poor repair. View of parking lot not worth the price of stay. Tried to use shuttle to save money on parking but there were so many people and the shuttle was small and slow.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Noreen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 1 July 2014
I am very sorry that we did not meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

I realized I didn't write a review from our stay here last September. We stayed with our Hilton points and the place was wonderful. Sometimes when you use your points you are treated like a second class citizen - not here. The front desk staff was very helpful. We rented a car, but shuttle service was available. It is not too far from downtown. The room was clean and the pool and amenities relaxing.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank janalynn5255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, American Samoa
1 review
5 of 5 bubbles Reviewed 29 June 2014

Our stay at this hotel was BAR NONE, the BEST hotel experience of our lives! Ronda checked us in and was extremely helpful and accommodating. She truly went above and beyond the call to make our vacation in Key West one of the most enjoyable vacations we have ever had! She was very helpful at check in and was extremely friendly and helpful throughout our stay! The gentleman who checked us out was equally helpful and he too went above and beyond the call for us! In fact, I can honestly say that every single Hilton employee we came into contact with during our stay was extremely friendly and helpful. We definitely will stay here again when we return to Key West!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

My family and I stayed here on HHonors points. Our stay was very good. The rooms were comfortable, with a wide selection of cable channels (including Disney). Breakfast was excellent. We used the shuttle to go downtown, which saved us from driving and paying for parking. The staff was very gracious and helpful. I highly recommend this hotel.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jdm77345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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