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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #31 of 51 Hotels in Key West
GreenLeadersBronze level
plantation, United States
1 review
“Visit”
Reviewed 4 September 2014

overall visit was good but was disappointed in that we were told Breakfast was part of the price quoted but it was not once we arrived and the price we were charged was $10 higher than the quote? didn't want to fuss over it but was not happy.

  • Stayed September 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carleen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 9 September 2014
Thank you for staying with us. Your room was booked under a local negoiated rate, which is discounted and included free parking but did not include breakfast. We do offer packages that include breakfast. We are very sorry if there was any misunderstanding about what was included when you booked your room, and will do our best to ensure our staff is very clear about what is included in the future.
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3,565 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (515)
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English first
Apopka, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2014

I am an employee at HGV Corporate Office in Orlando, and all of the staff at the Resort were so friendly and professional! Upon entering the hotel I was met at the front desk by Shannon, and she was able to return the smile to my face after the 7 hour car ride! LOL! The rooms we got were just wonderful by the pool and the bar with their own little patio! And Mark at the front desk is an amazing person!!! Not only did he and my Father live in the same area at one time which made my Dad's day! But he went out of his way to find a luggage dolly for me. It was in he storage area, and had some things sitting on it and he unloaded it without any help and gave it to me. I want to send him a Daily Dividend but I didnt get his last name. Thanks again for a wonderful time! I hope to be back soon!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Terri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 4 September 2014
Thank you so much for that lovely review and for staying with us. Glad you enjoyed your visit to the Key West DoubleTree. Mark's last name is Cameron, and he is a joy to work with.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida, United States
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2014

I have been here before and have made it my favorite place to stay when in Key West. Rooms are nice and clean. Food is good. Breakfast is extra but still good. The only down side is that they have a lot of groups coming in so you have to make reservations most of the time well in advance.

Room Tip: A lot of balcony rooms but best if you can get one facing the pool.
See more room tips
Green Features: Like a lot of hotels they do the green thing with towels and not having to collect them everyday.
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 4 September 2014
Please ask for our general manager the next time you stay with us. He wants to meet you and personally thank you for this review and for choosing DoubleTree by Hilton Grand Key Resort.
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Florida
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 September 2014

My wife and I wanted a relaxing weekend and this location was perfect, a little out of the way from the Duval Street bars and restaurants. They do offer hourly shuttles to downtown and several times this weekend, 2 shuttle buses. The service staff was excellent, the front desk staff, concierge most helpful, housekeeping, dining room servers, and definitely all the shuttle drivers deserve special mentioning. The room was clean and well maintained though the furnishings are quite dated. We did have to wait an hour on check-in because our upgraded suite was not ready. The balconey and pool view was outstanding. The buffet breakfast was OK though the fare was fresh and well prepared. The usuale Doubletree cookie was good. The inroom WiFi was not great but the business center was great.

Room Tip: Balconey with pool view is excellent
See more room tips
Green Features: Practices "green" friendly. Separate garbage and recycling bins in room.
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank napolian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 3 September 2014
We are very sorry you had to wait to check in. We do our best to ensure that all of our rooms are clean and ready for all of our guests to check in, and occasionally we fall short of our goal. Thank you for staying with us, and for your honest review. We sincerely hope you''ll come back and give us another chance to exceed your expectations.
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Miami, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 September 2014 via mobile

Very good service, a shuttle driver very friendly is a kind of a tourist guide. It is perfect for a family vacations. Breakfast is not included but the menu is good. The pool is a little small, the amenities in the pool area (bar) with nice entertainment.
I would be there again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vilma a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 3 September 2014
We're glad to hear you enjoyed your stay, and thank you for choosing DoubleTree by Hilton Grand Key Resort. Next time you plan to come back, please call the hotel directly as there are some breakfast packages available.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 September 2014

We was there this memorial weekend, the hotel was really clean, the rooms are very spacious and comfortable and really clean, the breakfast excellent and good prices, I will be visit this hotel my next stay in the keys..

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Victor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 3 September 2014
Thank you for staying with us and for your lovely review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 September 2014 via mobile

You can never go wrong with Hilton. Great beds and sheets. This is my wife's number 1 requirement. A little far from the action but they have a shuttle. My wife and mom got a message and where happy with the service. The buffet looked good but expensive. I would have done a package deal if needed to go again.

Stayed September 2014
Helpful?
1 Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 2 September 2014
Thank you and your wife for your loyaty to Hilton. We love to hear that. We do offer packages that include breakfast should your travels bring you back to Key West in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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