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“Nice but did not meet expectations”

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Hyatt Centric Key West Resort and Spa
Ranked #24 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 19 November 2013

The property was beautiful and the staff was wonderful for the most part. My only complaints are related to the room. It smelled a bit moldy unless the air conditioning was on full blast, you could hear the neighbors through the adjoining door and it was noisy because it was located over the entrance to the resort. Every car door slamming and every tipsy customer returning could be heard. When I called the front desk at 9:00am the next morning to ask to be moved to another room I was told that it was not possible as every vacant room was already slotted for an incoming guest. They told me that they could provide a white noise maker, but then informed me that they didn’t actually have one. I hung up feeling disappointed as it was not the high level of service that I have come to expect when staying at nice resort. Don’t get me wrong, for Key West, this property is nice. I’m sure that other rooms are wonderful, however I will be staying elsewhere next time I visit Key West.

Room Tip: I would recommend that you make sure that you are not in a room over the entrance.
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  • Stayed: November 2013, travelled as a couple
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Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,310 - 1,316 of 2,345 reviews

Reviewed 19 November 2013

This Hyatt is in a perfect location of everything! It's smaller and very nice. We received an upgrade when checking in and the service was wonderful. The views were also beautiful. I can't say anything negative about our stay. It was great!

  • Stayed: November 2013, travelled as a couple
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Thank tjckaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

can't say enough good about all the great customer service my wife and I received while staying at this hotel . It was every thing we hoped for and more. The absolute best location for us . Our room had unbelievable views of the Key West waterfront. Loved the hammock on the balcony and cushioned lounge for two facing sunset over this gorgeous tropical paradise. Already planning next trip back. Great job staff. Phillip, Gabby, Laura and all others whose names i'll learn next May. Everything you would want and need is a short walk away.- Perfect

Room Tip: Best rooms are on ocean front with double balcony's
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  • Stayed: October 2013, travelled as a couple
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Thank stairtool1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

Hyatt is located within 5 minutes of walking to Mallory square, bars, shopping, and food . Pool is nice. good for kids since pool was 3-3'9" great showers . Clean carpets, Not sandy like some hotels near beaches. Parking was $20 for duration of our stay. King beds were comfy. No complaints, was all good :)

  • Stayed: November 2013
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1  Thank shell2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

My husband and I came down for a quick 3 day weekend from NJ. This is our 3rd time in Key West together and our first Hyatt stay. Upon arrival we were promptly checked in and offered a glass of champagne and upgraded. Everyone was wonderful and very friendly here. This place has everything covered from soup to nuts and is in a great location. Very clean and pretty private off of Duval. We never heard any noise at all. We had breakfast and dinner at Shor and the food was amazing.


Don't look any further in Key West stay at the Hyatt!

  • Stayed: November 2013, travelled as a couple
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Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

11/05/2013 What a wonderful place ! Staff was 10 ++ out of a 10. We were greeted when we left and when we returned, so professional but yet down to earth. Hope to return some day soon ! The resort is very well kept and beautiful, DUVAL Street is just down the road. Always felt safe, never had any worried about be out late late at night !!

Room Tip: Would not change a thing !!
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  • Stayed: November 2013, travelled with friends
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Thank cthender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

Location! Location! Location! This hotel is near the Duval, but far enough to avoid noise, located right on the water for great views, steps from great restaurants on the pier and a short walk from Mallory Square. Though there are no natural beaches in Key West, the pool here provides great views of the ocean and they have a small manmade beach too! Very relaxing bar by the water. Jet ski tours available at the dock and the staff is spectacular!

Stayed: October 2013, travelled as a couple
1  Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Centric Key West Resort and Spa

Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Key West
#7 Top resorts Hotel in Key West
#7 Spa Hotel in Key West
#10 Luxury Hotel in Key West
Price Range: £219 - £737 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 120
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt
Hyatt Centric Key West Resort And Spa Florida

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