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“Fun in the Sun”

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Hyatt Centric Key West Resort and Spa
Ranked #25 of 51 Hotels in Key West
Certificate of Excellence
New Port Richey, Florida
Level 6 Contributor
290 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Fun in the Sun”
Reviewed 15 April 2014

December in the northeast can be cold and winter is just starting. We decided to go to Key West to warm up. We stayed at the Hyatt Key West Resort & Spa. Our room was one back from the ocean with ocean views. The room was large with a very large bath area. The pool area had a jacuzzi and pool with a great poolside bar. Put on your bathing suit, take a dip and enjoy a drink poolside. All the Key West attractions are within easy walking distance from this hotel. We will return!

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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgefebish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, 22 April 2014
Hi George, I am glad to hear you were able to get out of the cold northeast and enjoy warm Key West! Thank you for your feedback on your room, our location and the pool/pool bar. We will see you soon on your next trip to the Keys!
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  • Location
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  • Service
  • Value
  • Cleanliness
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Los Angeles, California
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 April 2014 via mobile

Pros....
Great hotel for the following reasons... clean room, wonderful location, great spa services, views gorgeous, room service outstanding, hotel food 5 star, and friendly front desk. This is not a party hotel its a relaxing spot. Great place to relax, go on a honeymoon, or go exploring Key West.

Cons....
Great hotel five stars across the board. The only con that I can think of is the female daytime Concierge was rude and refused to assist me. I was asked repeatedly if I was a guest of the hotel. I felt judged that she did not feel I was a guest based on my appearance. I had to book my Spa services in my room because she made me feel so uncomfortable. This did NOT ruin my stay or experience but would have rated hotel even higher if it was not for her. All other service providers from front desk to spa were excellent. Workers were all 5 stars except for concierge.

Tip....
Ask for Cheryl at the Spa for a massage. She was wonderful! Spa services are private and the entire spa is yours.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pennynickledime16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, 15 April 2014
Thank you for your feedback. I'm so glad to hear you enjoyed our rooms, location, restaurant and spa services. I truly appreciate your feedback regarding the concierge and will pass on your comments to our management team. Please consider us again on your next trip to Key West.
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Chapel Hill, North Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2014

I highly recommend the Hyatt Key West on Front St. The staff were wonderful, gave us a free upgrade to a full water view, and the room was spectacular. This is a quiet refuge close to Duval St and all the action while being tucked away on a beautiful point on Front St. The pool is very nice and overlooks the water and Sunset Key. The onsite restaurant has a full panoramic water view and offers excellent service, strong coffee, and great dishes. You can rent electric golf carts, bikes, etc. right on site. There is a decent fitness room next to the pool, making it easy to fit in your work out.The room prices are high but the location and amenities made it worth it. I would definitely stay here again. Thank you Hyatt.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheOwensTeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, 15 April 2014
Dear Owens, thank you for the recommendation! We love to hear from our guests and your feedback regarding our staff, location, and restaurant made our day. We hope to see you again soon on your next trip to Key West!
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Baltimore, Maryland
Level 5 Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 April 2014 via mobile

This hotel was very convenient with Duvall Street a couple blocks over, so everything was walkable. The rooms were nice with updated bathrooms and nice balconies. Everyone was very friendly as well. I came to this hotel with my sister and we thought it was nice but overpriced for what you get. You also pay a resort fee that includes your bottled water(2), parking and Internet. Since we didn't have a car, it was sort of a waste of money. The rooms were $600 plus the resort charge a night. Two of the five nights we were there, the hotel closed down the bar and restaurant for private parties. It was lucky to be so close to many outside bars and restaurants, but was inconvenient to not be able to buy a drink at the hotel after 5pm a few nights.

There were not many places to lounge out in the sun and no beach, however there was a small public beach called Simonton Beach next to the hotel. This beach had a small bar and restaurant. Food was good and reasonably priced. You could rent a chair and umbrella for $10 an additional chair for $10. We may return to Key West, but will most likely stay elsewhere.

Stayed March 2014, travelled with family
Helpful?
2 Thank SwimMom98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, 15 April 2014
Hello and thank you for your feedback. I am glad to hear that you enjoyed our guestrooms and convenient location. I will be sure to pass on your comments regarding our resort fee and private parties with our team. We sincerely appreciate your feedback.
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Erbil, Iraq
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 April 2014 via mobile

My wife and I decided we needed a break (we live in California, I work overseas) so we decided on a week in Key West. After reading numerous reviews (and I'm a Hilton Hhonors guy!) we decided on the Hyatt Key West. Good call!!! I called the night before we arrived and was advised that we had been upgraded. Good start! Champaign on arrival was nice as was the excellent front desk and bell staff! The room was nice with a decent view. My only real complaint (and it was dealt with immediately) was a miss communication with housekeeping. Great location, excellent staff, the usual garbage resort fees. All in all, I highly recommend this property! We'll be back!

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Skyymann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, 8 April 2014
Thank you so much for your comments. I am so glad to hear that you enjoyed your week long break in Key West! We appreciate the recommendation and hope to see you soon!
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A TripAdvisor Member
Reviewed 6 April 2014 via mobile

Left the kids at home and went for a couples getaway! The hotel was fabulous. The location was perfect. It was a quick stroll to the heart of the Duvall Street nightlife but very peaceful lounging by the pool during the day. Also close to the marina and all the great restaurants there. Staff was great, view was great. Rooms were up dated and clean. Will stay here every time I visit.

Stayed May 2013, travelled as a couple
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, 8 April 2014
It is great hearing from you. Your comment about your best vacation ever truly made our day! Thank you so much. I will be sure to share your feedback with our staff. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 April 2014 via mobile

In all of my hotel years have i come across as wonderful a property, staff, and room as this Hyatt. Chelsea at the front desk was wonderful and greeted us whenever she came across us on the property. Young lady that checked us in (high pitched voice) was a sweetheart. Justin (concierge) with the recommendation of Latitude was stellar. We had a room with a view of the harbor, the scooter rentals were great, Duval is a couple of blocks away easy walk. We are already planning a return trip! Shor Restaurant was just ok....pool food was awesome.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, 8 April 2014
Dear Mark, thank you so much for your feedback. We truly appreciate your feedback regarding our staff and resort. I will be sure to pass on your comments to Chelsea and Justin. Please let us know if we can assist with your return trip to Key West!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Centric Key West Resort and Spa

Property: Hyatt Centric Key West Resort and Spa
Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Key West
#7 Spa Hotel in Key West
#7 Top resorts Hotel in Key West
#11 Luxury Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt
Hyatt Centric Key West Resort And Spa Florida

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